Exam 2: Mastering Team Skills and Interpersonal Communication

If your boss is late and makes you wait for her at meeting after meeting, she could be trying to ________.

________ refer(s) to computer-based systems that let people communicate, share files, review previous message threads, work on documents simultaneously, and connect using social networking tools.

The ________ listener fakes attention.

The agenda is ________.

Summarizing the conclusions of the discussion at the end of a meeting wastes valuable time.

Janice is seeking input on a new initiative with her company Global Communications. She has asked for a meeting of supervisors, managers, and front line workers. She is engaging in a strategy of ________.

________ can show dominance or even sexual interest. When in doubt, don't do it.

Two rival candidates for the office of Student Body President at Acadia University must debate a given topic before the election. Describe the three types of active listening and state how each type of listening can help listeners choose a candidate to vote for. If you were the speaker, which type of listening do you think would help your campaign?

Which of the following is a form of nonverbal communication?

Effective teams have a clear sense of purpose.

Nicholas and his team need to write and design a small brochure for an insurance plan. Which of the following methods is the ideal way to go about this?

Which listener makes little or no eye contact?

Outline the four elements necessary to plan a productive meeting.

At the conclusion of a successful meeting, it is not necessary to tie up loose ends.

Your ability to listen effectively is directly related to your ability to keep informed, strengthen relationships, and avoid mistakes.

When undertaking a collaborative writing project, which of the following steps is best undertaken by individual team members rather than by the team working as a group?

A good meeting is a series of dialogues between individual members and the leader.

Organizational communication can be achieved most effectively through ________.

In a meeting with colleagues, Tom was presenting his ideas for gathering detailed information on customers. Tom feels strongly that having detailed profiles of each customer will dramatically increase sales; however, while the general reception of Tom's ideas were positive, several concerns were expressed over privacy. In a later report, Tom made no mention of these concerns. It is possible that during the meeting, Tom was ________.

Effective listeners ________.