Question 1

Which of the following is TRUE for the use of mobile phones in the workplace?

Accepted Answer

A)  Mobile phones have the potential to boost productivity if used mindfully. 
B)  Texting during meetings is now an accepted practice in offices. 
C)  Mobile phone etiquette demands that all incoming calls are answered immediately. 
D)  Restrictions on mobile phone use during meetings drain productivity. 
A)  Mobile phones have the potential to boost productivity if used mindfully. 
B)  Texting during meetings is now an accepted practice in offices. 
C)  Mobile phone etiquette demands that all incoming calls are answered immediately. 
D)  Restrictions on mobile phone use during meetings drain productivity.

Question 2

The two main types of meetings are ________.

Accepted Answer

A)  informational and decision-making 
B)  problem and solution 
C)  focused and free-form 
D)  analytical and comprehensive 
A)  informational and decision-making 
B)  problem and solution 
C)  focused and free-form 
D)  analytical and comprehensive

Question 3

To close a meeting effectively, you should ________.

Accepted Answer

A)  summarize the group's conclusions 
B)  review who has agreed to do what 
C)  list the actions to be taken 
D)  do all of the above 
A)  summarize the group's conclusions 
B)  review who has agreed to do what 
C)  list the actions to be taken 
D)  do all of the above

Question 4

You can avoid giving others conflicting signals by paying attention to your nonverbal cues and making sure that the signals amplify the verbal message.

Accepted Answer

A) True 
 B)False

Question 5

A key to good listening is to pay attention to verbal and nonverbal clues, and ask yourself which of the following?

Accepted Answer

A)  Do they contradict each other? 
B)  Are they infallible? 
C)  Are they problematic? 
D)  Do they amplify each other? 
A)  Do they contradict each other? 
B)  Are they infallible? 
C)  Are they problematic? 
D)  Do they amplify each other?

Question 6

When in doubt, a firm handshake is always welcomed.

Accepted Answer

A) True 
 B)False

Question 7

In selective listening, the listeners ________.

Accepted Answer

A)  tend to take control of the conversation 
B)  distort the message by tuning out anything that doesn't confirm their assumptions 
C)  tune out until they hear something that gets their attention 
D)  do all of the above 
A)  tend to take control of the conversation 
B)  distort the message by tuning out anything that doesn't confirm their assumptions 
C)  tune out until they hear something that gets their attention 
D)  do all of the above

Question 8

The common goal in content listening and critical listening is "understanding."

Accepted Answer

A) True 
 B)False

Question 9

________ communication, like a head shake, can vary significantly between cultures.

Accepted Answer

The answer of ________ communication, like a head shake, can...

Question 10

Teams ________.

Accepted Answer

A)  are two or more people working together 
B)  are less important in the workplace 
C)  share many goals 
D)  are none of the above 
A)  are two or more people working together 
B)  are less important in the workplace 
C)  share many goals 
D)  are none of the above

Question 11

The receiving element in the listening process can be blocked by ________.

Accepted Answer

A)  poor acoustics 
B)  noise 
C)  inattention 
D)  all of the above 
A)  poor acoustics 
B)  noise 
C)  inattention 
D)  all of the above

Question 12

Discuss how emphatic listening is different from other forms of listening.

Accepted Answer

The goal of empathic listening is to und

Question 13

Today's technology is making collaborative writing more effective by using groupware.

Accepted Answer

A) True 
 B)False

Question 14

Teams are appropriate in every situation in today's global workplace.

Accepted Answer

A) True 
 B)False

Question 15

Sensient Solutions picked out a team from its employees to research and develop a new software product. The team outlined the requirements for the product and set a deadline for the research process, leaving individual developers free to explore and research their own ideas. When the team finally began to evaluate the results of the research, it was found that a lot of the effort had been duplicated, resulting in a waste of time and resources. Which of the following guidelines for collaborative work did the team ignore?

Accepted Answer

A)  Agree on project goals before the start of the project. 
B)  Clarify individual responsibilities. 
C)  Make sure tools are compatible across the team. 
D)  Give the team time to bond before beginning. 
A)  Agree on project goals before the start of the project. 
B)  Clarify individual responsibilities. 
C)  Make sure tools are compatible across the team. 
D)  Give the team time to bond before beginning.

Question 16

Orion Ltd. is a toy company headquartered in Winnipeg, with distributors throughout the country. At present, the company keeps in contact with its distributors through telephone and email, communicating confidential information about new products and prices. Distributors contact Orion's headquarters to communicate their queries or requirements, but responding to these questions is a time-consuming process. Orion wants to upgrade to a secure online system through which distributors can access information from the company and communicate their queries or complaints. Which of the following methods is most suited for this purpose?

Accepted Answer

A)  An extranet 
B)  Teleconferencing 
C)  Videoconferencing 
D)  Social networking 
A)  An extranet 
B)  Teleconferencing 
C)  Videoconferencing 
D)  Social networking

Question 17

An effective agenda answers which of the following questions?

Accepted Answer

A)  What is expected of all the participants? 
B)  How long will the meeting last? 
C)  What needs do each of the participants have? 
D)  Both A and B 
A)  What is expected of all the participants? 
B)  How long will the meeting last? 
C)  What needs do each of the participants have? 
D)  Both A and B

Question 18

Which listener judges content and not delivery?

Accepted Answer

A)  The effective listener 
B)  The reluctant listener 
C)  The ineffective listener 
D)  The surface listener 
A)  The effective listener 
B)  The reluctant listener 
C)  The ineffective listener 
D)  The surface listener

Question 19

The key to productive meetings is careful planning of ________.

Accepted Answer

A)  risks 
B)  rewards 
C)  hidden agendas 
D)  purpose, participation, and a place to meet 
A)  risks 
B)  rewards 
C)  hidden agendas 
D)  purpose, participation, and a place to meet

Question 20

What is an important aspect of mobile collaboration?

Accepted Answer

A)  Unified communication 
B)  Transparency 
C)  Support 
D)  Responsibility 
A)  Unified communication 
B)  Transparency 
C)  Support 
D)  Responsibility

Which of the following is TRUE for the use of mobile phones in the workplace?

The two main types of meetings are ________.

To close a meeting effectively, you should ________.

You can avoid giving others conflicting signals by paying attention to your nonverbal cues and making sure that the signals amplify the verbal message.

A key to good listening is to pay attention to verbal and nonverbal clues, and ask yourself which of the following?

When in doubt, a firm handshake is always welcomed.

In selective listening, the listeners ________.

The common goal in content listening and critical listening is "understanding."

________ communication, like a head shake, can vary significantly between cultures.

Teams ________.

The receiving element in the listening process can be blocked by ________.

Discuss how emphatic listening is different from other forms of listening.

Today's technology is making collaborative writing more effective by using groupware.

Teams are appropriate in every situation in today's global workplace.

An effective agenda answers which of the following questions?

Which listener judges content and not delivery?

The key to productive meetings is careful planning of ________.

What is an important aspect of mobile collaboration?

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

Which of the following is TRUE for the use of mobile phones in the workplace?

The two main types of meetings are ________.

To close a meeting effectively, you should ________.

You can avoid giving others conflicting signals by paying attention to your nonverbal cues and making sure that the signals amplify the verbal message.

A key to good listening is to pay attention to verbal and nonverbal clues, and ask yourself which of the following?

When in doubt, a firm handshake is always welcomed.

In selective listening, the listeners ________.

The common goal in content listening and critical listening is "understanding."

________ communication, like a head shake, can vary significantly between cultures.

Teams ________.

The receiving element in the listening process can be blocked by ________.

Discuss how emphatic listening is different from other forms of listening.

Today's technology is making collaborative writing more effective by using groupware.

Teams are appropriate in every situation in today's global workplace.

An effective agenda answers which of the following questions?

Which listener judges content and not delivery?

The key to productive meetings is careful planning of ________.

What is an important aspect of mobile collaboration?

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters