Exam 4: Writing Business Messages

If you want to emphasize the idea in a dependent clause, where should you put it in the sentence?

For most business messages you should use a ________.

Using bigger words and more complicated phrasing is an effective technique in business writing. It makes the writer sound more credible.

While you should use active voice in general, discuss when and how passive voice is effective.

What is the ability to "read"and understand textual content and is designed to extract insights and patterns from documents and other materials?

A/an ________ sentence has one main clause.

Elena is the director for a retirement home. She is writing material that will be included in the brochure promoting the home. When referring to the residents of the home, she is careful to use "senior citizens" instead of "old people," to avoid the unpleasant connotations of the words. This is an example of the use of ________.

James Sharp has to write a formal email to Mark Simpson, his manager, explaining that he has to take a few days' leave. He must also send an email to Joan Sanders, his colleague, discussing what has to be done and the tasks that need to be completed during his absence. In what way will the two emails be different? Discuss the differences in tone between the two and how James can achieve this.

In a paragraph, ________ sentences must be related to the topic and provide examples, evidence, and clarification.

Concrete words are far more specific than abstractions.

Nouns and verbs are the most concrete kinds of words.

What kind of sentence is this? "Management is hiring a new head of personnel, and while we may not agree with their move, we know the reasons for their action."

Which of the following transitions are examples of a summary?

A/an ________ sentence has two main clauses that express two or more independent but related thoughts of equal importance.

Which of the following is NOT a recommended strategy for creating an effective business writing style?

A/An ________is a statement on your behalf by someone who is accepted by your audience as an expert.

Euphemisms are milder synonyms that can express an idea while triggering fewer negative connotations.

When communicating across cultures, it is important to include humour in order to put your audience at ease.

What is a good guideline for how many characters a subject line or heading should contain in mobile communication?

Select the sentence with the best positive emphasis.