Exam 4: Writing Business Messages

List four methods of establishing transitions to make paragraphs coherent.

In general, written and electronic communication ________.

To write effectively for mobile devices, what organization should be used?

Which of the following sentences is the best illustration of the "you" attitude?

A paragraph that focuses on the reasons for something is developed according to which method?

List the five methods of paragraph development and when you would use them.

Which of the following phrases no longer belongs in business messages?

You can use transitions ________.

Janie is new to a job in a large company in which most work interactions take place via email. She needs to know how to decide the tone and structure for her emails. What advice would you give Janie about business emails? Explain what she can do to improve her emails, and what she should avoid.

What kind of sentence is this? "While you may disagree with Joan's recommendations, you must admit that her suggestions would save the company money."

Select the sentence with the best "you" attitude.

Which voice would you use if you wanted to avoid sounding accusatory?

Passive voice creates more direct, shorter sentences and makes your writing more vigorous, concise, and easier to understand.

________ sentences generally sound less formal and usually make it easier for the reader to figure out who performed the action.

Which voice will allow you to write more direct, shorter, and more vigorous sentences?

To draw attention to important ideas, either put them first or last.

What kind of sentence is this? "Management is hiring a new head of personnel."

Biased language ________.

You can use transitions inside paragraphs, between paragraphs, and between major sections.

You achieve coherence by using active or passive voice to show the relationship between paragraphs and among sentences within paragraphs.