Question 1

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as:

Accepted Answer

A)  Robust design. 
B)  QFD. 
C)  Modular design. 
D)  CAD. 
E)  Value analysis. 
A)  Robust design. 
B)  QFD. 
C)  Modular design. 
D)  CAD. 
E)  Value analysis.

Question 2

In the ________ phase of the product life cycle, the product design has begun to stabilize.

Accepted Answer

The answer of In the ________ phase of the product...

Question 3

A drawing that shows the dimensions, tolerances, materials, and finishes of a component is a(n) ________.

Accepted Answer

The answer of A drawing that shows the dimensions, tolerances,...

Question 4

A listing of the hierarchy of components, their description, and the quantity of each required to make one unit of product is the ________.

Accepted Answer

The answer of A listing of the hierarchy of components,...

Question 5

Operations managers must be able to anticipate changes in which of the following?

Accepted Answer

A)  product mix 
B)  product opportunities 
C)  the products themselves 
D)  product volume 
E)  all of these 
A)  product mix 
B)  product opportunities 
C)  the products themselves 
D)  product volume 
E)  all of these

Question 6

Which of the following shows in schematic form how a product is assembled?

Accepted Answer

A)  an engineering drawing 
B)  an assembly routing 
C)  an assembly chart 
D)  a route sheet 
E)  a process sheet 
A)  an engineering drawing 
B)  an assembly routing 
C)  an assembly chart 
D)  a route sheet 
E)  a process sheet

Question 7

Which of the following represents an opportunity for generating a new product?

Accepted Answer

A)  understanding the customer 
B)  demographic change, such as decreasing family size 
C)  changes in professional standards 
D)  economic change, such as rising household incomes 
E)  All of these are such opportunities. 
A)  understanding the customer 
B)  demographic change, such as decreasing family size 
C)  changes in professional standards 
D)  economic change, such as rising household incomes 
E)  All of these are such opportunities.

Question 8

Additive manufacturing (3-D printing) is an extension of:

Accepted Answer

A)  modular design. 
B)  quality function deployment. 
C)  robust design. 
D)  concurrent engineering. 
E)  computer-aided design. 
A)  modular design. 
B)  quality function deployment. 
C)  robust design. 
D)  concurrent engineering. 
E)  computer-aided design.

Question 9

Which of the following is an example of an external product development strategy?

Accepted Answer

A)  new internally developed products 
B)  enhancements to existing products 
C)  alliances 
D)  migrations of existing products 
E)  All of these are examples of internal product development strategy. 
A)  new internally developed products 
B)  enhancements to existing products 
C)  alliances 
D)  migrations of existing products 
E)  All of these are examples of internal product development strategy.

Question 10

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________.

Accepted Answer

A)  product template 
B)  product pulpit 
C)  product platform 
D)  product dais 
E)  product foundation 
A)  product template 
B)  product pulpit 
C)  product platform 
D)  product dais 
E)  product foundation

Question 11

What is the objective of the product decision?

Accepted Answer

To develop and implement a pro

Question 12

________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

Accepted Answer

Quality fu

Question 13

Quality function deployment is used mainly in the after-sales stage to build customer loyalty.

Accepted Answer

A) True 
 B)False

Question 14

Provide some examples of recent product changes, i.e. new products that are replacing older ones.

Accepted Answer

Answers will vary. The list in the text

Question 15

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

Accepted Answer

A)  introduction 
B)  growth 
C)  maturity 
D)  saturation 
E)  inflation 
A)  introduction 
B)  growth 
C)  maturity 
D)  saturation 
E)  inflation

Question 16

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a(n) ________.

Accepted Answer

The answer of Boeing's 737 airplane and Hewlett-Packard's printer business...

Question 17

Group technology enables the grouping of parts into families based on similar processing requirements.

Accepted Answer

A) True 
 B)False

Question 18

An assembly drawing:

Accepted Answer

A)  shows, in schematic form, how the product is assembled. 
B)  shows an exploded view of the product. 
C)  lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. 
D)  provides detailed instructions on how to perform a given task. 
E)  describes the dimensions and finish of each component. 
A)  shows, in schematic form, how the product is assembled. 
B)  shows an exploded view of the product. 
C)  lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. 
D)  provides detailed instructions on how to perform a given task. 
E)  describes the dimensions and finish of each component.

Question 19

Stock portfolios and college curricula are examples of modularization in service design.

Accepted Answer

A) True 
 B)False

Question 20

A process sheet is a type of:

Accepted Answer

A)  assembly drawing. 
B)  assembly chart. 
C)  route sheet. 
D)  work order. 
E)  bill of material. 
A)  assembly drawing. 
B)  assembly chart. 
C)  route sheet. 
D)  work order. 
E)  bill of material.

Exam 5: Design of Goods and Services

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as:

In the ________ phase of the product life cycle, the product design has begun to stabilize.

A drawing that shows the dimensions, tolerances, materials, and finishes of a component is a(n) ________.

A listing of the hierarchy of components, their description, and the quantity of each required to make one unit of product is the ________.

Operations managers must be able to anticipate changes in which of the following?

Which of the following shows in schematic form how a product is assembled?

Which of the following represents an opportunity for generating a new product?

Additive manufacturing (3-D printing) is an extension of:

Which of the following is an example of an external product development strategy?

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________.

What is the objective of the product decision?

________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

Quality function deployment is used mainly in the after-sales stage to build customer loyalty.

Provide some examples of recent product changes, i.e. new products that are replacing older ones.

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a(n) ________.

Group technology enables the grouping of parts into families based on similar processing requirements.

An assembly drawing:

Stock portfolios and college curricula are examples of modularization in service design.

A process sheet is a type of:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

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