Exam 8: Enhancing Relationships

Heather often insults others and uses profanity in order to get what she wants. She seldom takes others' feelings into account when encountering conflict. Heather uses _____ communication.

Leslie and Kris have reached a stage in their relationship in which they understand one another to the point that they can almost finish one another's sentences, openly discuss any issue, and are recognized among friends and family members as a committed couple. This would be an example of what stage in relational escalation?

A lack of _____ is said to be the primary characteristic of destructive conflict.

According to Virginia Satir, the self-worth of members is high in a healthy family.

Jillian and her new roommate are getting to know each other by asking questions such as, "Where did you work over the summer?" "Do you have brothers and sisters?" and "What's your major?" In which stage of relational escalation are they most likely to be?

Explain how you might use the conflict management skills of managing emotions, information, goals, and problems in the following situation: You and your roommate agreed on a schedule and responsibilities for chores. At first, all went well. Gradually, though, things have started to change. Now your roommate has left dishes in the sink for three days and hasn't taken out the trash in a week. The bathroom is a mess. You can't take it anymore; you are furious. You've let it slide long enough and decide to let her know how you feel.

The relational tension between a feeling of independence and doing things with a group is the _____ dialectic.

Intractable conflict is also called _____ conflict.

James thought Kelsey had said to "turn off the light" when she really asked him to "turn on the light." This is a form of pseudoconflict.

The first step when managing a problem is to _____.

_____ communication is considered self-serving and doesn't consider the feelings of the listener.

Relationship _____ is the research term for relational endings.

An assertive message takes your listener's feelings and rights into account as well as your own.

Karl wants to make sure he knows exactly why Rob is upset with him. During their discussion, Kevin gives his full attention to Rob and then he responds after he hears everything Rob has to say. What aspect of managing information is Karl demonstrating?

Explain each of the five stages of relational de-escalation. Give specific examples to illustrate each of the stages using Norris and Trisha who have been married for seven years, but their relationship has begun to crumble.

The most common profile of the American family in the 21st century is the _____ family.

The human resource manager reminded the new employees that when a conflict arises it is best to explain concerns directly and take into account the rights of the recipient of your message. What type of communication is the manager promoting?

A couple experiences significantly less interaction and begins to no longer depend as much on one another for support. They also begin to question whether their relationship has a future. This illustrates which stage in relational de-escalation?

Sophie goes along with Michael because she feels their conflict cannot ever really be resolved, and she does not want to keep revisiting the topic. In Sophie's view, this conflict appears to be _____.

The predictability vs. novelty dialectic refers to the tension in maintaining or giving up our privacy.