Question 1

The knowledge, education, training, skills, and expertise of a firm's workers are known as

Accepted Answer

A) management's philosophy. 
B) human capital. 
C) physical capital. 
D) production capital. 
E) cultural diversity. 
A) management's philosophy. 
B) human capital. 
C) physical capital. 
D) production capital. 
E) cultural diversity.

Question 2

The globalization of markets and manufacturing has vastly increased

Accepted Answer

A) employee turnover. 
B) the quality of products and services. 
C) standardization practices. 
D) the prices of products and services. 
E) international competition. 
A) employee turnover. 
B) the quality of products and services. 
C) standardization practices. 
D) the prices of products and services. 
E) international competition.

Question 3

HR responsibilities have shifted from operational to strategic responsibilities which involve formulating and executing organizational strategy.

Accepted Answer

A) True 
 B)False

Question 4

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

Accepted Answer

A) payroll and benefits administration. 
B) outsourcing. 
C) labour-management relations. 
D) contract administration. 
E) hiring temporary employees. 
A) payroll and benefits administration. 
B) outsourcing. 
C) labour-management relations. 
D) contract administration. 
E) hiring temporary employees.

Question 5

Management can lose its authority and power by empowering its employees.

Accepted Answer

A) True 
 B)False

Question 6

The fourth phase of HRM is ongoing.Current management thinking holds that

Accepted Answer

A) the goals and aims of management must be achieved at all costs. 
B) employees are motivated primarily by compensation and benefits. 
C) social influences are no longer important to most employees. 
D) employees are quite similar in terms of the rewards they seek. 
E) employees are often the firm's best competitive advantage. 
A) the goals and aims of management must be achieved at all costs. 
B) employees are motivated primarily by compensation and benefits. 
C) social influences are no longer important to most employees. 
D) employees are quite similar in terms of the rewards they seek. 
E) employees are often the firm's best competitive advantage.

Question 7

Approximately ____ percent of the Canadian population could be members of visible minorities by 2017.

Accepted Answer

A) 30 
B) 50 
C) 40 
D) 20 
E) none of the above 
A) 30 
B) 50 
C) 40 
D) 20 
E) none of the above

Question 8

Economic downturns are generally associated with

Accepted Answer

A) high turnover. 
B) lower unemployment rates. 
C) skills shortages. 
D) an overwhelming number of job applicants for vacancies. 
E) more competition for qualified employees. 
A) high turnover. 
B) lower unemployment rates. 
C) skills shortages. 
D) an overwhelming number of job applicants for vacancies. 
E) more competition for qualified employees.

Question 9

Any attribute that humans are likely to use to tell themselves "that person is different from me,"including factors such as race, gender, age, values, and cultural norms, is known as

Accepted Answer

A) differences. 
B) characteristics. 
C) perceptions. 
D) minorities. 
E) diversity. 
A) differences. 
B) characteristics. 
C) perceptions. 
D) minorities. 
E) diversity.

Question 10

Developing a reputation as an environmental leader and demonstrating corporate social responsibility

Accepted Answer

A) is part of every organization's mission statement. 
B) is not supported by shareholders in for-profit enterprises. 
C) is only common in not-for-profit enterprises. 
D) helps organizations to gain market share and retain employees. 
E) is a key responsibility of the human resources leader. 
A) is part of every organization's mission statement. 
B) is not supported by shareholders in for-profit enterprises. 
C) is only common in not-for-profit enterprises. 
D) helps organizations to gain market share and retain employees. 
E) is a key responsibility of the human resources leader.

Question 11

Mortgage Financial needs to recruit 10 employees for a period of three months to assist its team of underwriters during the busy season.The company does not want to provide these 10 employees regular full-time or part-time status.As the HR manager, what would you suggest the company do in this situation?

Accepted Answer

A) develop a retention plan 
B) outsource the underwriting function 
C) increase the workload of staff 
D) use contingent employees 
E) do nothing about the situation 
A) develop a retention plan 
B) outsource the underwriting function 
C) increase the workload of staff 
D) use contingent employees 
E) do nothing about the situation

Question 12

Recent research indicates that there is a strong positive relationship between employee engagement and organizational performance.

Accepted Answer

A) True 
 B)False

Question 13

Joe Brown was hired by a manufacturing firm as a supervisor.During his first few weeks as a supervisor, he realized that employees who report to him expect a lot of direction and expect him to do all of the decision making.Joe Brown decided to train his employees to take on additional responsibilities and make decisions within a specific scope.Joe Brown is

Accepted Answer

A) outsourcing his staff. 
B) reducing his staff. 
C) embracing his staff. 
D) empowering his staff. 
E) none of the above. 
A) outsourcing his staff. 
B) reducing his staff. 
C) embracing his staff. 
D) empowering his staff. 
E) none of the above.

Question 14

Revlex Inc.has decided to allow its front line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of

Accepted Answer

A) workplace incentives. 
B) a change in organizational climate. 
C) job restructuring. 
D) employee empowerment. 
E) management development. 
A) workplace incentives. 
B) a change in organizational climate. 
C) job restructuring. 
D) employee empowerment. 
E) management development.

Question 15

Canadians who are functionally illiterate are

Accepted Answer

A) involved in academic upgrading through their place of employment. 
B) older Canadians who did not have the opportunity to attend school. 
C) no longer in the work force. 
D) able to perform routine technical tasks without assistance. 
E) exacting a toll on organizations' productivity levels. 
A) involved in academic upgrading through their place of employment. 
B) older Canadians who did not have the opportunity to attend school. 
C) no longer in the work force. 
D) able to perform routine technical tasks without assistance. 
E) exacting a toll on organizations' productivity levels.

Question 16

We are currently in "Phase 4" of the human resources movement where HR has evolved towards helping the organization to achieve its strategic objectives.There are six competencies, described by Ulrich et al., 2009 in the text, that are part of HR professionalism.Identify and describe in detail two of these HR competencies.

Accepted Answer

Some detailed and accurate des

Question 17

The core values, beliefs, and assumptions that are widely shared by members of an organization are known as

Accepted Answer

A) the strategic plan. 
B) the mission statement. 
C) organizational culture. 
D) organizational climate. 
E) the pervading atmosphere. 
A) the strategic plan. 
B) the mission statement. 
C) organizational culture. 
D) organizational climate. 
E) the pervading atmosphere.

Question 18

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as

Accepted Answer

A) HR strategy. 
B) environmental scanning. 
C) strategy. 
D) policies and procedures. 
E) none of the above. 
A) HR strategy. 
B) environmental scanning. 
C) strategy. 
D) policies and procedures. 
E) none of the above.

Question 19

HR professionals are increasingly expected by their employers to be change agents who lead the organization and its employees through change

Accepted Answer

A) True 
 B)False

Question 20

One characteristic of Generation X employees is

Accepted Answer

A) mastery of technology. 
B) eagerness to make a contribution. 
C) a sense of security linked to corporate loyalty. 
D) an orientation towards action. 
E) a desire for work/life balance. 
A) mastery of technology. 
B) eagerness to make a contribution. 
C) a sense of security linked to corporate loyalty. 
D) an orientation towards action. 
E) a desire for work/life balance.

The knowledge, education, training, skills, and expertise of a firm's workers are known as

The globalization of markets and manufacturing has vastly increased

HR responsibilities have shifted from operational to strategic responsibilities which involve formulating and executing organizational strategy.

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

Management can lose its authority and power by empowering its employees.

The fourth phase of HRM is ongoing.Current management thinking holds that

Approximately ____ percent of the Canadian population could be members of visible minorities by 2017.

Economic downturns are generally associated with

Any attribute that humans are likely to use to tell themselves "that person is different from me,"including factors such as race, gender, age, values, and cultural norms, is known as

Developing a reputation as an environmental leader and demonstrating corporate social responsibility

Recent research indicates that there is a strong positive relationship between employee engagement and organizational performance.

Revlex Inc.has decided to allow its front line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of

Canadians who are functionally illiterate are

The core values, beliefs, and assumptions that are widely shared by members of an organization are known as

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as

HR professionals are increasingly expected by their employers to be change agents who lead the organization and its employees through change

One characteristic of Generation X employees is

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Orientation and Training

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 1: The Strategic Role of Human Resources Management

The knowledge, education, training, skills, and expertise of a firm's workers are known as

The globalization of markets and manufacturing has vastly increased

HR responsibilities have shifted from operational to strategic responsibilities which involve formulating and executing organizational strategy.

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

Management can lose its authority and power by empowering its employees.

The fourth phase of HRM is ongoing.Current management thinking holds that

Approximately ____ percent of the Canadian population could be members of visible minorities by 2017.

Economic downturns are generally associated with

Any attribute that humans are likely to use to tell themselves "that person is different from me,"including factors such as race, gender, age, values, and cultural norms, is known as

Developing a reputation as an environmental leader and demonstrating corporate social responsibility

Recent research indicates that there is a strong positive relationship between employee engagement and organizational performance.

Revlex Inc.has decided to allow its front line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of

Canadians who are functionally illiterate are

The core values, beliefs, and assumptions that are widely shared by members of an organization are known as

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as

HR professionals are increasingly expected by their employers to be change agents who lead the organization and its employees through change

One characteristic of Generation X employees is

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Orientation and Training

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters