Exam 2: Management Learning Past to Present

Brad, a manager at an online shopping company, wants to figure out a way for cost effective logistics. While a few suggestions have been made by his colleagues, Brad wants to select only that technique that has been proved to be effective according to hard facts. In this situation, which of the following approaches is being adopted by Brad?

Henri Fayol believed that management could be taught.

From a contingency perspective, a tight bureaucracy:

Organizational ____ is the study of individuals and groups in organizations.

Who is known as the father of scientific management?

Network models are used to:

According to Max Weber, which of the following is an advantage of bureaucracy?

Which of the following works best in a stable and predictable environment?

Knowledge management involves making decisions based on hard facts about what really works.

Which of the following is true of Follett's view on organizations?

Which of the following best pertains to impersonality?

Which of the following is an example of a self-actualization need?

A _____ is a collection of interrelated parts working together for a purpose.

A food chain is getting complaints from customers that the waiting time is too long from the time of order placement to the time of delivery during certain times of the day. The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers. Which of the following quantitative approaches is the outlet most likely to apply?

A manager finds out that the productivity of her workers has declined. Therefore, she creates a new social setting for the workers, where they share pleasant social relations with one another and receive special attention from the supervisor. The manager has implemented lessons from _____ to improve the productivity of her workers.

A worker receives an order to meet the daily production target from one manager and an order to train the new workers from another. Which of the following principles does the company neglect?

A(n) ____ system interacts with its environment and transforms resource inputs into outputs.

Which of the following best describes the Hawthorne effect?

_____ is an organization-wide commitment to continuous improvement, product attribute, and customer needs.

Formal rules and procedures are defining characteristics of Weber's bureaucratic organization.