Exam 2: Management Learning Past to Present

A grocery store receives complaints from customers that the waiting time is too long for checkouts during certain times of the day. This problem can be solved by the queuing theory.

At Infibeam Solutions, the workers under one manager are expected to follow specific timings for their shifts, and the workers under another manager are given the liberty of flexible timings. Which of the following characteristics of a bureaucracy has the company neglected?

A self-fulfilling prophecy occurs when a person acts in ways that confirm another's _____.

Penny is the manager at Peace, an international campaigning organization where volunteers work without being paid. According to Maslow's theory, which of the following needs should Penny focus on to increase the productivity of the volunteers?

The manager of a company fits diverse efforts together. He ensures that information is shared and problems are solved. Which of the following management functions is he performing?

Argyris's theory of adult personality differs from the scientific management theory in that Argyris's theory:

In an open system, which of the following is an input?

In a fresh juice manufacturing plant, the production team manufactures 2,000 bottles of juice per day while the sales team sells only 1,700 bottles per day. Since the product is perishable, the extra output incurs losses to the company. Hence, the manager intervenes and sets a common standard for both the teams. Which of the following management duties is the manager performing?

Vernon's team has published a quarterly report that shows a significant decline in sales regarding a particular retailer. Till now, the retailer has been a profitable customer for Vernon's company. Vernon needs to find out the problem and deal with the situation quickly. In this situation, which of the following management styles would be most appropriate for Vernon to adopt?

According to Mayo's research team, _____ in a test room resulted in higher productivity.

According to the ____ principle, a satisfied need does not motivate behavior.

A(n) ____ is a smaller component of a larger system.

A manager employs five workers to produce a total of 36 units of a product per day. He soon realizes that the workers are able to produce only 30 units a day. He then employs an additional worker to meet the set target. Which of the following duties of management is he performing while taking the corrective action?

Goods and services are inputs in an open system.

Managers who hold Theory Y assumptions cannot create self-fulfilling prophecies.

Which of the following best pertains to clear division of labor?

Which of the following is a predominant principle of total quality management?

Angelica and her team of tailoring workers were put on an experimental task to see if a particular amount of work could be achieved in a week. The team worked as expected and completed the given amount of work in the given time. The members of the group were rated high on cohesiveness, and the coworkers were influenced by the energy of a few enthusiastic workers in the group. Which of the following does this behavior demonstrate?

The deficit principle states that:

_____ emphasizes careful selection and training of workers and supervisory support.