Exam 12: Managing Human Resources and Labour Relations

From the union's perspective,what is the most secure type of working arrangement?

Mentoring is a form of off-the-job training.

In mediation,the third party or agency specialist uses compromise and does not render a binding decision.

Which of the following describes an apprenticeship?

Performance appraisals are used most often to make decisions about pay raises,training needs,and advancement opportunities.

Human resource management is the process of hiring,developing,motivating,and evaluating people in order to achieve organizational goals.

LaDonna Nilsson assembles electronic boards.She is paid $4 a board for the first ten boards,then $6 for each one after that.Nilsson is working on which of the following systems?

What is the first step in performance planning and appraisal?

A national union is a union that has workers represented in all provinces and territories.

Lower-level workers,such as machinists and assembly-line workers,are usually paid salaries.

A study of the tasks required to do a job well is called a job analysis.

Which of the following is required by the Occupational Health and Safety Act?

Which of the following is the process of negotiating labour agreements between union members and management?

If the workers do not have to join the union,and they do not pay dues or fees to the union,a unionized company has which of the following type of shop?

Dallas Walz is an electrical engineer.He works as a temporary worker for a contracting company that needs his talents only about nine months out of the year.While he likes the extra income,he would much rather stay home with his two preschoolers.His wife earns a six-figure salary selling computers,so Walz has no need to work.Walz is an example of which of the following?

In the union shop,a non-union member may be hired,but after a probationary period he or she must join the union or leave.

In which of the following shops does the worker not have to join the union but must pay dues to cover union expenses?

Which of the following statements best describes HR demand forecasting?

A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

When Vincent Cappio began acting in commercials,he was required to join a union that represents actors.Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy waiter.He was upset when the director decided to eliminate his performance from the finished ad.He was even more upset when the production company that was shooting the commercial said that he was not getting paid.To whom would Cappio complain about not being paid?