Exam 12: Managing Human Resources and Labour Relations

The internal labour market is made up of all employees in an industry.

What is the final stage in a typical employee grievance procedure?

Visitors to Las Vegas have periodically been exposed to groups of unhappy workers walking back and forth in front of various casinos carrying signs that say the casino owners treat their employees unfairly.Visitors are witnessing which of the following behaviours?

When companies such as Sony offer rebates in their advertising,customer' requests for the rebates are processed by another company hired by Sony for this purpose.What is the term for this practice of hiring outside help?

Robin Banyan applied for a job at Shane Printing,which is unionized.She was told that she need not join the union and did not have to pay union dues if she did not want to.Shane Printing's labour contract supports which of the following type of shop?

The tactic most often used by employees who are unhappy with work conditions is the boycott.

What might recruitment involve?

Which of the following is the length of an employee's continuous service with a company?

Dawn Li's job at Bombardier,a company that manufactures jet planes,is to gather information about various jobs and to specify the skills and knowledge to do each job well.Li is responsible for which of the following?

Lower-level workers,such as those who unload inventory from trucks,are usually paid in which of the following ways?

Which of the following is a study of the tasks required to do a particular job well?

Which of the following is a type of on-the-job training?

CMI International,a composite plastic manufacturer,wants to improve its involvement with the community,so it has established a Community Involvement Office.To fill the positions within this office,the company will attempt to find and attract qualified applicants from the external labour market.What is this process called?

Recruitment is the attempt to find and attract qualified applicants in the external labour market.

Which of the following is a formal complaint by an employee or by the union that management has violated some part of the contract?

Which of the following statements best describes the employee selection process?

Allyson,a unionized worker,believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime.Which of the following individuals should she contact with her complaint?

Which of the following represents a contingency plan a manufacturer can use after its employees go out on strike?

Which of the following is a branch union that represents a specified area or even a specific plant?

Which of the following is the creation of a strategy for meeting future human resource needs?