Exam 28: The Balanced Scorecard and Corporate Social Responsibility

Which of the following is an example of a strategic performance measurement system?

What is a sustainability balanced scorecard? What are two ways it is created?

Jace is an executive at a large but decentralized corporation that uses the balanced scorecard. It would be reasonable for her to suggest using scorecard cascading to help her large company more effectively ensure that individuals throughout the company support its overriding strategy.

Accounting metrics, such as operating income, make business decision-making processes more complex.

Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that sales revenue is

Which of the following is not a correct example of a performance target?

A measure map is different from a strategy map because it shows the expected relationships among performance metrics based on the strategy map.

Performance measurement systems are used to assess how well a company is performing relative to the goals FASB sets for the company.

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d). -Focuses on operational efficiencies and issues like improving manufacturing performance A)Financial B)Internal processes C)Learning and growth D)Customer

Cassie works at LoftCo, Inc., in the Employee Training Department where her work is focused on the learning and growth perspective of the balanced scorecard performance management system. While it is critical that the work in her performance area is linked to at least one strategic objective within the company, it is not necessary for performance metrics to be tied to the strategic objective.

Which of the following is not one of the elements of the balanced scorecard?

Alexander and Kristin are executive managers at Safety First Fall Safety Equipment Co. They realize that within the last several quarters, they have been heavily focused on the online customer satisfaction rating as though it is the strategic objective rather than focusing on the customers as the company's real goal. Alexander and Kristin realize they have fallen prey to a cognitive bias known as

A strategy map links the four perspectives of the BSC with strategic objectives, strategic initiatives, performance metrics, and performance targets.

The balanced scorecard has five performance perspectives: financial, learning and growth, internal processes, customer, and supply chain.

Describe a reason why CSR capital investments must be measured qualitatively.

Ivell Packaging Company produces paper and plastic packaging products. All of the following may be considered an initiative undertaken as a part of the company's CSR efforts except

Corporate social responsibility is best described as the efforts a company takes to increase corporate profits.

Which of the following is not an example of a capital investment project that focuses on minimizing resource waste and environmental degradation as a CSR objective?

Alexander and Kristin are executive managers at Safety First Fall Safety Equipment Co. They decide to discontinue gathering data and calculating performance metrics within their organization because the company's balanced scorecard performance metrics have produced several quarters in a row of good news. They assume the positive results will continue. Alexander and Kristin have made this decision as a result of a cognitive bias known as

Waterfield Company is looking for a way to help its executive managers assess how its three divisions are meeting the company's goals and objectives for financial performance. Which of the following metrics might be used for this purpose?