Question 1

What kind of interview do high school seniors experience when they visit a college campus and are interviewed by an admissions officer or group of faculty members?

Accepted Answer

A)  selection interview 
B)  appraisal interview 
C)  disciplinary interview 
D)  exit interview 
E)  information-gathering interview 
A)  selection interview 
B)  appraisal interview 
C)  disciplinary interview 
D)  exit interview 
E)  information-gathering interview

Question 2

Good ________________ assess employees' work record and professional goals, identify their training needs, determine where and how they can make the best contribution to the organization, and provide motivation through feedback on job performance.

Accepted Answer

A)  selection interviews 
B)  appraisal interviews 
C)  disciplinary interviews 
D)  exit interviews 
E)  information-gathering interviews 
A)  selection interviews 
B)  appraisal interviews 
C)  disciplinary interviews 
D)  exit interviews 
E)  information-gathering interviews

Question 3

If you quit a job and want to leave on good terms, all of the following strategies can help you handle your resignation with professionalism and courtesy except

Accepted Answer

A)  follow company policies and procedures when resigning. 
B)  tell your coworkers first before notifying your supervisor. 
C)  resign in person, but also write a brief resignation letter. 
D)  give the appropriate advance notice. 
E)  phrase your reasons for leaving positively. 
A)  follow company policies and procedures when resigning. 
B)  tell your coworkers first before notifying your supervisor. 
C)  resign in person, but also write a brief resignation letter. 
D)  give the appropriate advance notice. 
E)  phrase your reasons for leaving positively.

Question 4

Which of the following questions are inappropriate or illegal for a job interview?

Accepted Answer

A)  What does your husband or wife do? 
B)  Do you have children? 
C)  How many years to do you plan to work before retiring? 
D)  Do you have any disabilities or pre-existing medical conditions? 
E)  All of the above are inappropriate questions. 
A)  What does your husband or wife do? 
B)  Do you have children? 
C)  How many years to do you plan to work before retiring? 
D)  Do you have any disabilities or pre-existing medical conditions? 
E)  All of the above are inappropriate questions.

Question 5

In a study by Northwestern University, 153 companies were asked why they rejected job applicants. Of the 50 reasons identified, almost half were related to

Accepted Answer

A)  inappropriate or inadequate candidate qualifications. 
B)  lack of communication skills and failure to create a positive impression. 
C)  inappropriate or inadequate previous job experience specific to the job. 
D)  the candidate's race, gender, ethnicity, age, religion, or political affiliation. 
E)  lack of research about the company and its organizational culture. 
A)  inappropriate or inadequate candidate qualifications. 
B)  lack of communication skills and failure to create a positive impression. 
C)  inappropriate or inadequate previous job experience specific to the job. 
D)  the candidate's race, gender, ethnicity, age, religion, or political affiliation. 
E)  lack of research about the company and its organizational culture.

Question 6

Regardless of the type of question, the seven key elements and guiding principles of communication can help you develop and answer interview questions. Which of the following guidelines focuses on others?

Accepted Answer

A)  Be prepared to emphasize your positive qualities. 
B)  Consider ways of responding that will impress or convince this specific interviewer or a group of interviewers. 
C)  Consider why the interviewer asked a question and how your answer can address those expectations. 
D)  Carefully choose the ideas and information you should include in each answer. 
E)  Choose an effective organizational pattern for presenting your ideas and information. 
A)  Be prepared to emphasize your positive qualities. 
B)  Consider ways of responding that will impress or convince this specific interviewer or a group of interviewers. 
C)  Consider why the interviewer asked a question and how your answer can address those expectations. 
D)  Carefully choose the ideas and information you should include in each answer. 
E)  Choose an effective organizational pattern for presenting your ideas and information.

Question 7

Your textbook suggests six criteria for a satisfying co-worker relationship. Which criterion answers this question: Do both of us devote time and resources to helping one another succeed?

Accepted Answer

A)  integrity 
B)  interdependence 
C)  investment 
D)  information 
E)  individual excellence 
A)  integrity 
B)  interdependence 
C)  investment 
D)  information 
E)  individual excellence

Question 8

The typical American will change careers approximately seven times.

Accepted Answer

A) True 
 B)False

Question 9

Your textbook suggests six criteria for a satisfying co-worker relationship. Which criterion answers this question: Do we have compatible values about the quality and style of our work?

Accepted Answer

A)  individual excellence 
B)  interdependence 
C)  investment 
D)  information 
E)  integration 
A)  individual excellence 
B)  interdependence 
C)  investment 
D)  information 
E)  integration

Question 10

"Are you able to work on weekends?" is an example of a hypothetical question in a job interview.

Accepted Answer

A) True 
 B)False

Question 11

"Please tell us more about how you handled the consequences of your unexpected promotion at your last job." is an example of a(n)____________ question.

Accepted Answer

A)  close-ended 
B)  open-ended 
C)  illegal 
D)  leading 
E)  probing 
A)  close-ended 
B)  open-ended 
C)  illegal 
D)  leading 
E)  probing

Question 12

A study of grocery store applicants found that almost ________ of the applicants believed that customers should follow company policies in order to deserve help and should be told when they are wrong.

Accepted Answer

A)  10 percent 
B)  20 percent 
C)  30 percent 
D)  40 percent 
E)  50 percent 
A)  10 percent 
B)  20 percent 
C)  30 percent 
D)  40 percent 
E)  50 percent

Question 13

In general, employees should not help a customer if it isn't part of their job and should not volunteer to assist customers unless they ask for help.

Accepted Answer

A) True 
 B)False

Question 14

Researchers who study the nature of professional relationships report that eighty-five percent of managers are seen as unfit for their jobs.

Accepted Answer

A) True 
 B)False

Question 15

What reaction do the victims of sexual harassment often experience?

Accepted Answer

A)  decreased work performance 
B)  anxiety, depression, self-blame, and helplessness 
C)  anger 
D)  fear of continued and escalating harassment 
E)  all of the above 
A)  decreased work performance 
B)  anxiety, depression, self-blame, and helplessness 
C)  anger 
D)  fear of continued and escalating harassment 
E)  all of the above

Question 16

During an exit interview, you should tell the personnel officer the absolute truth about your reasons for leaving and share your negative opinions and complaints about coworkers and superiors.

Accepted Answer

A) True 
 B)False

Question 17

According to the Equal Employment Opportunity Commission, approximately 15,000 complaints of sexual harassment are filed every year. What percent of these 15,000 complaints are filed by men?

Accepted Answer

A)  3% 
B)  13% 
C)  23% 
D)  33% 
E)  43% 
A)  3% 
B)  13% 
C)  23% 
D)  33% 
E)  43%

Question 18

In one survey of office workers, more than 90 percent of employees admitted to engaging in gossip. The study also revealed that after learning information about a colleague intended to be secret, ______ percent of employees revealed the coworker's secret to at least two other employees that same day.

Accepted Answer

A)  10 
B)  25 
C)  50 
D)  75 
E)  90 
A)  10 
B)  25 
C)  50 
D)  75 
E)  90

Question 19

"Do you think the ability to work well in a group is just as important as the ability to perform routine technical tasks?" is an example of a leading question.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following answers best describes the strain that a close workplace friendship can put on an employees' professional relationship with that person?

Accepted Answer

A)  The friendship may make it difficult to manage unequal levels of power at work. 
B)  The friendship may be damaged by negative feedback given at work. 
C)  The need to withhold confidential work information may clash with the need for openness in a friendship. 
D)  Public expressions of friendship may need to be minimized in the workplace. 
E)  all of the above 
A)  The friendship may make it difficult to manage unequal levels of power at work. 
B)  The friendship may be damaged by negative feedback given at work. 
C)  The need to withhold confidential work information may clash with the need for openness in a friendship. 
D)  Public expressions of friendship may need to be minimized in the workplace. 
E)  all of the above

What kind of interview do high school seniors experience when they visit a college campus and are interviewed by an admissions officer or group of faculty members?

Good ________________ assess employees' work record and professional goals, identify their training needs, determine where and how they can make the best contribution to the organization, and provide motivation through feedback on job performance.

If you quit a job and want to leave on good terms, all of the following strategies can help you handle your resignation with professionalism and courtesy except

Which of the following questions are inappropriate or illegal for a job interview?

In a study by Northwestern University, 153 companies were asked why they rejected job applicants. Of the 50 reasons identified, almost half were related to

Regardless of the type of question, the seven key elements and guiding principles of communication can help you develop and answer interview questions. Which of the following guidelines focuses on others?

Your textbook suggests six criteria for a satisfying co-worker relationship. Which criterion answers this question: Do both of us devote time and resources to helping one another succeed?

The typical American will change careers approximately seven times.

Your textbook suggests six criteria for a satisfying co-worker relationship. Which criterion answers this question: Do we have compatible values about the quality and style of our work?

"Are you able to work on weekends?" is an example of a hypothetical question in a job interview.

"Please tell us more about how you handled the consequences of your unexpected promotion at your last job." is an example of a(n)____________ question.

A study of grocery store applicants found that almost ________ of the applicants believed that customers should follow company policies in order to deserve help and should be told when they are wrong.

In general, employees should not help a customer if it isn't part of their job and should not volunteer to assist customers unless they ask for help.

Researchers who study the nature of professional relationships report that eighty-five percent of managers are seen as unfit for their jobs.

What reaction do the victims of sexual harassment often experience?

During an exit interview, you should tell the personnel officer the absolute truth about your reasons for leaving and share your negative opinions and complaints about coworkers and superiors.

According to the Equal Employment Opportunity Commission, approximately 15,000 complaints of sexual harassment are filed every year. What percent of these 15,000 complaints are filed by men?

"Do you think the ability to work well in a group is just as important as the ability to perform routine technical tasks?" is an example of a leading question.

Which of the following answers best describes the strain that a close workplace friendship can put on an employees' professional relationship with that person?

Human Communication

Understanding Yourself

Adapting to Canadas Changing Faces

Listening, Critical Thinking and Reflective Practice

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Exploring Emotional Intelligence

Working in Groups

Group Decision Making, Problem Solving and Conflict

Communicating in a Digital World

Creating Captivating Presentations

Language and Delivery

Filters

Exam 9: Professional Relationships

What kind of interview do high school seniors experience when they visit a college campus and are interviewed by an admissions officer or group of faculty members?

Good ________________ assess employees' work record and professional goals, identify their training needs, determine where and how they can make the best contribution to the organization, and provide motivation through feedback on job performance.

If you quit a job and want to leave on good terms, all of the following strategies can help you handle your resignation with professionalism and courtesy except

Which of the following questions are inappropriate or illegal for a job interview?

In a study by Northwestern University, 153 companies were asked why they rejected job applicants. Of the 50 reasons identified, almost half were related to

Regardless of the type of question, the seven key elements and guiding principles of communication can help you develop and answer interview questions. Which of the following guidelines focuses on others?

Your textbook suggests six criteria for a satisfying co-worker relationship. Which criterion answers this question: Do both of us devote time and resources to helping one another succeed?

The typical American will change careers approximately seven times.

Your textbook suggests six criteria for a satisfying co-worker relationship. Which criterion answers this question: Do we have compatible values about the quality and style of our work?

"Are you able to work on weekends?" is an example of a hypothetical question in a job interview.

"Please tell us more about how you handled the consequences of your unexpected promotion at your last job." is an example of a(n)____________ question.

A study of grocery store applicants found that almost ________ of the applicants believed that customers should follow company policies in order to deserve help and should be told when they are wrong.

In general, employees should not help a customer if it isn't part of their job and should not volunteer to assist customers unless they ask for help.

Researchers who study the nature of professional relationships report that eighty-five percent of managers are seen as unfit for their jobs.

What reaction do the victims of sexual harassment often experience?

During an exit interview, you should tell the personnel officer the absolute truth about your reasons for leaving and share your negative opinions and complaints about coworkers and superiors.

According to the Equal Employment Opportunity Commission, approximately 15,000 complaints of sexual harassment are filed every year. What percent of these 15,000 complaints are filed by men?

"Do you think the ability to work well in a group is just as important as the ability to perform routine technical tasks?" is an example of a leading question.

Which of the following answers best describes the strain that a close workplace friendship can put on an employees' professional relationship with that person?

Human Communication

Understanding Yourself

Adapting to Canadas Changing Faces

Listening, Critical Thinking and Reflective Practice

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Exploring Emotional Intelligence

Working in Groups

Group Decision Making, Problem Solving and Conflict

Communicating in a Digital World

Creating Captivating Presentations

Language and Delivery

Filters