Question 1

Neurologist Antonio Damasio concludes that feelings are indispensable for rational decision making.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is an example of a negative social-related emotional response in the workplace?

Accepted Answer

A)  anger 
B)  sadness 
C)  shame 
D)  jealousy 
E)  embarssment 
A)  anger 
B)  sadness 
C)  shame 
D)  jealousy 
E)  embarssment E

Question 3

Comforting communication strategies include being clear about your intentions, protecting the other person's self-esteem, and centering your messages on the other person.

Accepted Answer

A) True 
 B)False  True

Question 4

All of the following are effective strategies to engage someone in storytelling except

Accepted Answer

A)  ask for your friend's version of the situation 
B)  create a supportive environment and provide enough time for the person to talk 
C)  ask about the person's feelings, not just the events 
D)  tell them a story about a similar situation you had before 
E)  legitimaize the expression of feelings. 
A)  ask for your friend's version of the situation 
B)  create a supportive environment and provide enough time for the person to talk 
C)  ask about the person's feelings, not just the events 
D)  tell them a story about a similar situation you had before 
E)  legitimaize the expression of feelings.

Question 5

Robert Plutchik explains that primary emotions can be mixed to yield compound emotions. Thus, love is a combination of joy and acceptance.

Accepted Answer

A) True 
 B)False

Question 6

Robert Plutchik's eight primary emotions include: fear, love, surprise, remorse, anger, joy, surprise, and aggression.

Accepted Answer

A) True 
 B)False

Question 7

Deciding whether expressing strong emotions will facilitate or interfere with your goals demonstrates which of the following emotionally intelligent communication strategies?

Accepted Answer

A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves 
A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves

Question 8

Which of the following communication strategies can enhance the clarity of your emotionally supportive messages?

Accepted Answer

A)  state them directly 
B)  emphasize your desire to help 
C)  remind the other person of the personal history your share 
D)  indicate how you feel 
E)  all of the above 
A)  state them directly 
B)  emphasize your desire to help 
C)  remind the other person of the personal history your share 
D)  indicate how you feel 
E)  all of the above

Question 9

Storytelling is helpful for people in distress because of which of the following?

Accepted Answer

A)  the story distracts them from what is upsetting them 
B)  the story helps them remember all the details of the distressing situation 
C)  the story provides a framework to make sense or problems, worries, and events. 
D)  storytelling is not helpful for people in distress. 
E)  storytelling is fun 
A)  the story distracts them from what is upsetting them 
B)  the story helps them remember all the details of the distressing situation 
C)  the story provides a framework to make sense or problems, worries, and events. 
D)  storytelling is not helpful for people in distress. 
E)  storytelling is fun

Question 10

Robert Plutchik's Psychoevolutionary Emotion Theory helps explain the development and meaning of emotions. Which of the following answers is not one of Plutchik's primary emotions?

Accepted Answer

A)  fear 
B)  anger 
C)  disgust 
D)  joy 
E)  love 
A)  fear 
B)  anger 
C)  disgust 
D)  joy 
E)  love

Question 11

.You notice whether you have raised your voice because you are angry or surprised demonstrates which of the following emotionally intelligent communication strategies?

Accepted Answer

A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves 
A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves

Question 12

Which of the following is an example of a positive social-related emotional response in the workplace?

Accepted Answer

A)  enjoyment 
B)  hope 
C)  pride 
D)  admiration 
E)  gratitude 
A)  enjoyment 
B)  hope 
C)  pride 
D)  admiration 
E)  gratitude

Question 13

In terms of enhancing your own emotional intelligence, you should not seek the support of friends, colleagues, and family members.

Accepted Answer

A) True 
 B)False

Question 14

.In terms of emotional support strategies, what type of comforting message would you be using if you say "I know you can deal with this-as you have many times before."?

Accepted Answer

A)  communicating your intentions clearly 
B)  protecting the other person's self esteem 
C)  offering person-centred messages 
D)  providing sympathy 
E)  none of the above 
A)  communicating your intentions clearly 
B)  protecting the other person's self esteem 
C)  offering person-centred messages 
D)  providing sympathy 
E)  none of the above

Question 15

When providing person-centered messages to someone needing emotional support, you should focus on helping that person feel better rather than helping them take on the task of solving or coping with a problem.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an example of a positive task-related emotional response in the workplace?

Accepted Answer

A)  empathy 
B)  admiration 
C)  enjoyment 
D)  sympathy 
E)  contempt 
A)  empathy 
B)  admiration 
C)  enjoyment 
D)  sympathy 
E)  contempt

Question 17

Emotional intelligence strategies include being descriptive, evaluative, problem-oriented, spontaneous, neutral, and empathic.

Accepted Answer

A) True 
 B)False

Question 18

Paraphrasing what you hear to make sure you understand someone before responding emotionally demonstrates which of the following emotionally intelligent communication strategies?

Accepted Answer

A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves 
A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves

Question 19

Providing emotional support to an upset classmates demonstrates which of the following emotionally intelligent communication strategies?

Accepted Answer

A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves 
A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  listen to others 
E)  help others help themselves

Question 20

.Which answers represents the following emotionally intelligent communication strategy? You use appropriate self-disclosure, assertiveness, and try to resolve conflicts.

Accepted Answer

A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  develop interpersonal skills 
E)  help others help themselves 
A)  develop self awareness 
B)  manage your emotions 
C)  motivate yourself 
D)  develop interpersonal skills 
E)  help others help themselves

Neurologist Antonio Damasio concludes that feelings are indispensable for rational decision making.

Which of the following is an example of a negative social-related emotional response in the workplace?

Comforting communication strategies include being clear about your intentions, protecting the other person's self-esteem, and centering your messages on the other person.

All of the following are effective strategies to engage someone in storytelling except

Robert Plutchik explains that primary emotions can be mixed to yield compound emotions. Thus, love is a combination of joy and acceptance.

Robert Plutchik's eight primary emotions include: fear, love, surprise, remorse, anger, joy, surprise, and aggression.

Deciding whether expressing strong emotions will facilitate or interfere with your goals demonstrates which of the following emotionally intelligent communication strategies?

Which of the following communication strategies can enhance the clarity of your emotionally supportive messages?

Storytelling is helpful for people in distress because of which of the following?

Robert Plutchik's Psychoevolutionary Emotion Theory helps explain the development and meaning of emotions. Which of the following answers is not one of Plutchik's primary emotions?

.You notice whether you have raised your voice because you are angry or surprised demonstrates which of the following emotionally intelligent communication strategies?

Which of the following is an example of a positive social-related emotional response in the workplace?

In terms of enhancing your own emotional intelligence, you should not seek the support of friends, colleagues, and family members.

.In terms of emotional support strategies, what type of comforting message would you be using if you say "I know you can deal with this-as you have many times before."?

When providing person-centered messages to someone needing emotional support, you should focus on helping that person feel better rather than helping them take on the task of solving or coping with a problem.

Which of the following is an example of a positive task-related emotional response in the workplace?

Emotional intelligence strategies include being descriptive, evaluative, problem-oriented, spontaneous, neutral, and empathic.

Paraphrasing what you hear to make sure you understand someone before responding emotionally demonstrates which of the following emotionally intelligent communication strategies?

Providing emotional support to an upset classmates demonstrates which of the following emotionally intelligent communication strategies?

.Which answers represents the following emotionally intelligent communication strategy? You use appropriate self-disclosure, assertiveness, and try to resolve conflicts.

Human Communication

Understanding Yourself

Adapting to Canadas Changing Faces

Listening, Critical Thinking and Reflective Practice

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Professional Relationships

Working in Groups

Group Decision Making, Problem Solving and Conflict

Communicating in a Digital World

Creating Captivating Presentations

Language and Delivery

Filters

Exam 8: Exploring Emotional Intelligence

Neurologist Antonio Damasio concludes that feelings are indispensable for rational decision making.

Which of the following is an example of a negative social-related emotional response in the workplace?

Comforting communication strategies include being clear about your intentions, protecting the other person's self-esteem, and centering your messages on the other person.

All of the following are effective strategies to engage someone in storytelling except

Robert Plutchik explains that primary emotions can be mixed to yield compound emotions. Thus, love is a combination of joy and acceptance.

Robert Plutchik's eight primary emotions include: fear, love, surprise, remorse, anger, joy, surprise, and aggression.

Deciding whether expressing strong emotions will facilitate or interfere with your goals demonstrates which of the following emotionally intelligent communication strategies?

Which of the following communication strategies can enhance the clarity of your emotionally supportive messages?

Storytelling is helpful for people in distress because of which of the following?

Robert Plutchik's Psychoevolutionary Emotion Theory helps explain the development and meaning of emotions. Which of the following answers is not one of Plutchik's primary emotions?

.You notice whether you have raised your voice because you are angry or surprised demonstrates which of the following emotionally intelligent communication strategies?

Which of the following is an example of a positive social-related emotional response in the workplace?

In terms of enhancing your own emotional intelligence, you should not seek the support of friends, colleagues, and family members.

.In terms of emotional support strategies, what type of comforting message would you be using if you say "I know you can deal with this-as you have many times before."?

When providing person-centered messages to someone needing emotional support, you should focus on helping that person feel better rather than helping them take on the task of solving or coping with a problem.

Which of the following is an example of a positive task-related emotional response in the workplace?

Emotional intelligence strategies include being descriptive, evaluative, problem-oriented, spontaneous, neutral, and empathic.

Paraphrasing what you hear to make sure you understand someone before responding emotionally demonstrates which of the following emotionally intelligent communication strategies?

Providing emotional support to an upset classmates demonstrates which of the following emotionally intelligent communication strategies?

.Which answers represents the following emotionally intelligent communication strategy? You use appropriate self-disclosure, assertiveness, and try to resolve conflicts.

Human Communication

Understanding Yourself

Adapting to Canadas Changing Faces

Listening, Critical Thinking and Reflective Practice

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Professional Relationships

Working in Groups

Group Decision Making, Problem Solving and Conflict

Communicating in a Digital World

Creating Captivating Presentations

Language and Delivery

Filters