Exam 4: Lodging

Hotels classified by location might include: • City, resort, airport and freeway • Luxury, all-suite, economy and budget • Full-service, mid-scale, extended stay and limited service • Spa, convention, casino and B&B

Which of the following hotels has received all of the hospitality industry and consumer organization awards including the prestigious Malcolm Baldridge National Quality Award? • Hyatt Hotels and Resorts • Holiday Inns • Marriott • Ritz-Carlton

The average franchise fees range from _____________ percent of room revenue. • 3-4 • 10-12 • 20-25 • 50-60

Economy or budget hotels became popular by focusing on • Selling beds not meals or meetings • Providing free continental breakfasts to guests • Offering on-site laundry service • Providing free Wi-fi and other in-room amenities to guests

Franchising is a concept that allows hotels to: • Expand rapidly by using other people's money • Provide careful consideration to the location of new properties • Provide tax benefits to investors • Pay a fee based on a percentage of gross revenue to the owners

__________ is a concept that allows a company to expand more rapidly by using other peoples money.

Two organizations that rate and classify hotels are Mobile Travel Guide and: • American Automobile Association • Yelp • American Hotel and Lodging Association • The Tourist Grading Council

Casino hotels are different from other hotels because: • They are family friendly • They are only located in Las Vegas and Atlantic City • They became popular due to several hit television shows • They make more money from gaming than rooms

In this type of ownership, investors do not pay corporate income tax, distribute the majority of net income to shareholders and are publicly traded. • Franchise agreement • REIT • Vacation ownership • Management contract

Three popular forms of ownership used in the lodging industry, which have helped in the rapid expansion of the industry are:

Airport hotels are • Generally not full service • Range from 200- 600 rooms with full service • Face less competition than other hotels • Are expensive and located in inconvenient locations

Franchising trends include all of the following except: • Slower growth in the lodging industry • Expansion into smaller cities and foreign markets • New markets located close to attractions • Fresh looks

__________ hotels provide facilities to meet the needs of groups attending large meetings and expositions.

Of the 60,000 properties inspected by AAA only _____________ percent were awarded the five diamond award. • 10 • 15 • 27 • 32

List and describe two unusual hotels found in the world.

__________ differ from typical hotel properties because they offer the guest more space in the form of a lounge or kitchenette area.

As one of the fastest growing segments of the industry, __________ offers consumers the opportunity to purchase a fully furnished accommodation in a variety of forms like weekly intervals or on a point based system.

The Greenbriar, Homestead, and Banff Springs Hotels provide picturesque views, excellent service and a variety of on-premise activities. They are known as __________ hotels.

__________ tourism has become one of the fastest growing segments of the lodging industry.

Hotels classified by level of service would include: • City, resort, airport and freeway • Luxury, all-suite, economy and budget • Full-service, mid-scale, extended stay and limited service • Spa, convention, casino and B&B