Question 1

Which of the following would result in reducing communication channel noise?

Accepted Answer

A)  increasing the use of jargon 
B)  processing more information through the system 
C)  providing more frequent and specific feedback 
D)  using more nonverbal communication methods, especially body language 
A)  increasing the use of jargon 
B)  processing more information through the system 
C)  providing more frequent and specific feedback 
D)  using more nonverbal communication methods, especially body language C

Question 2

The Managerial Grid is based on which of the following?
A. concern for production and concern for people
B. Herzberg's dual factor theory
C. Maslow's need hierarchy theory
D. McGregor's Theory X/Theory Y

Accepted Answer

A) True 
 B)False  True

Question 3

In Elton Mayo's studies at the Hawthorne plant of Western Electric, it was found that productivity is likely to when workers are given special attention by management, regardless of actual changes in working conditions.

Accepted Answer

A)  decrease considerably 
B)  decrease slightly 
C)  increase 
D)  remain unchanged 
A)  decrease considerably 
B)  decrease slightly 
C)  increase 
D)  remain unchanged C

Question 4

A barrier to effective interpersonal communication is:

Accepted Answer

A)  consistent nonverbal signals 
B)  evaluating the source of the message 
C)  hearing the decoded message 
D)  hearing the encoded message 
A)  consistent nonverbal signals 
B)  evaluating the source of the message 
C)  hearing the decoded message 
D)  hearing the encoded message

Question 5

The most appropriate behavior for a manager to take with regards to the
"grapevine" is to pretend it does not exist.

Accepted Answer

A) True 
 B)False

Question 6

The theory that states that "motivation is a function of the person's ability to accomplish the task and his/her desire to do so" is called

Accepted Answer

A)  Expectancy Theory 
B)  Hertzberg's Motivation-Hygiene Theory 
C)  Maslow's Hierarchy Theory 
D)  Path-Goal Theory 
A)  Expectancy Theory 
B)  Hertzberg's Motivation-Hygiene Theory 
C)  Maslow's Hierarchy Theory 
D)  Path-Goal Theory

Question 7

Nonverbal communication may involve which of the following?

Accepted Answer

A)  a formal contract 
B)  a memo 
C)  a phone call 
D)  body language 
A)  a formal contract 
B)  a memo 
C)  a phone call 
D)  body language

Question 8

To best characterize a "servant leader" it may be said that a servant leader

Accepted Answer

A)  makes changes carefully and slowly 
B)  is motivated by a natural desire to lead 
C)  uses power judiciously 
D)  is motivated by a natural desire to serve 
A)  makes changes carefully and slowly 
B)  is motivated by a natural desire to lead 
C)  uses power judiciously 
D)  is motivated by a natural desire to serve

Question 9

Which of the following types of power is likely to be a function of a leader's personality?

Accepted Answer

A)  charismatic 
B)  expert 
C)  legitimate 
D)  reward 
A)  charismatic 
B)  expert 
C)  legitimate 
D)  reward

Question 10

Which of the following kinds of power is most likely to result in job satisfaction and performance in an organization?

Accepted Answer

A)  expert and referent 
B)  information and connective 
C)  legitimate and charismatic 
D)  reward and coercive 
A)  expert and referent 
B)  information and connective 
C)  legitimate and charismatic 
D)  reward and coercive

Question 11

Match between columns
                        Premises: Maslow
Hersey and Blanchard
Herzberg
Tannenbaum and Schmidt
Blake and Mouton
McGregor
McClelland
Taylor

Accepted Answer

The Answer of Achievement Motivation Theory and Need Hierarchy Theory is...

Question 12

Match between columns
                        Premises: most people dislike work
people are motivated to achieve rewards and avoid punishment
motivation is based on satisfaction of three needs
hygiene factors are not motivators
most people seek responsibility
people are motivated by interest shown in them
motivation is based on satisfaction of a hierarchy of needs
people are motivated to make choices that will lead to desired outcomes

Accepted Answer

The Answer of Dual Factor Theory and Expectancy Theory and is...

Question 13

Which of the following types of communication is recommended for transmitting factual information in an organization?

Accepted Answer

A)  body language 
B)  non-verbal 
C)  oral 
D)  written 
A)  body language 
B)  non-verbal 
C)  oral 
D)  written

Question 14

High standards of sanitation are an ethical and social responsibility.

Accepted Answer

A) True 
 B)False

Question 15

Communication is effective when it results in mutual understanding.

Accepted Answer

A) True 
 B)False

Question 16

Upward communication channels are a source of feedback.

Accepted Answer

A) True 
 B)False

Question 17

Faulty communication usually indicates which of the following?

Accepted Answer

A)  a nonverbal communication channel 
B)  an open communication channel 
C)  good information filtering 
D)  noise in the communication system 
A)  a nonverbal communication channel 
B)  an open communication channel 
C)  good information filtering 
D)  noise in the communication system

Which of the following would result in reducing communication channel noise?

The Managerial Grid is based on which of the following? A. concern for production and concern for people B. Herzberg's dual factor theory C. Maslow's need hierarchy theory D. McGregor's Theory X/Theory Y

In Elton Mayo's studies at the Hawthorne plant of Western Electric, it was found that productivity is likely to when workers are given special attention by management, regardless of actual changes in working conditions.

A barrier to effective interpersonal communication is:

The most appropriate behavior for a manager to take with regards to the "grapevine" is to pretend it does not exist.

The theory that states that "motivation is a function of the person's ability to accomplish the task and his/her desire to do so" is called

Nonverbal communication may involve which of the following?

To best characterize a "servant leader" it may be said that a servant leader

Which of the following types of power is likely to be a function of a leader's personality?

Which of the following kinds of power is most likely to result in job satisfaction and performance in an organization?

Which of the following types of communication is recommended for transmitting factual information in an organization?

High standards of sanitation are an ethical and social responsibility.

Communication is effective when it results in mutual understanding.

Upward communication channels are a source of feedback.

Faulty communication usually indicates which of the following?

The Foodservice Industry

The Systems Approach

Food Safety

Facility Sanitation and Safety

The Menu

Purchasing

Receiving, Storage, and Inventory

Production

Service

Facilities Planning and Design

Equipment and Furnishings

Resource Conservation

Organizational Design

Human Resource Management

Performance Improvement

Financial Management

Marketing

Filters

Exam 14: Leadership

Which of the following would result in reducing communication channel noise?

The Managerial Grid is based on which of the following? A. concern for production and concern for people B. Herzberg's dual factor theory C. Maslow's need hierarchy theory D. McGregor's Theory X/Theory Y

In Elton Mayo's studies at the Hawthorne plant of Western Electric, it was found that productivity is likely to when workers are given special attention by management, regardless of actual changes in working conditions.

A barrier to effective interpersonal communication is:

The most appropriate behavior for a manager to take with regards to the "grapevine" is to pretend it does not exist.

The theory that states that "motivation is a function of the person's ability to accomplish the task and his/her desire to do so" is called

Nonverbal communication may involve which of the following?

To best characterize a "servant leader" it may be said that a servant leader

Which of the following types of power is likely to be a function of a leader's personality?

Which of the following kinds of power is most likely to result in job satisfaction and performance in an organization?

Which of the following types of communication is recommended for transmitting factual information in an organization?

High standards of sanitation are an ethical and social responsibility.

Communication is effective when it results in mutual understanding.

Upward communication channels are a source of feedback.

Faulty communication usually indicates which of the following?

The Foodservice Industry

The Systems Approach

Food Safety

Facility Sanitation and Safety

The Menu

Purchasing

Receiving, Storage, and Inventory

Production

Service

Facilities Planning and Design

Equipment and Furnishings

Resource Conservation

Organizational Design

Human Resource Management

Performance Improvement

Financial Management

Marketing

Filters