Question 1

An organization chart shows the _____ of the formal organization.

Accepted Answer

A) business model 
B) apparent structure 
C) competitive position 
D) workforce distribution 
A) business model 
B) apparent structure 
C) competitive position 
D) workforce distribution

Question 2

Which of the following is NOT TRUE of ISO 9000?

Accepted Answer

A) Addresses strategic planning broadly than it is in the Baldrige criteria 
B) Quality objectives should be measurable and consistent with the quality policy 
C) Planning should be carried out in order to meet quality system requirements and the quality objectives 
D) Integrity of the quality management system should maintained when changes are planned and implemented 
A) Addresses strategic planning broadly than it is in the Baldrige criteria 
B) Quality objectives should be measurable and consistent with the quality policy 
C) Planning should be carried out in order to meet quality system requirements and the quality objectives 
D) Integrity of the quality management system should maintained when changes are planned and implemented

Question 3

A (n)_____ identifies and explores causal relationships among related concepts or ideas and thus shows that every idea can be logically linked with more than one other idea at a time.

Accepted Answer

A) arrow diagram 
B) process decision program chart 
C) matrix data analysis 
D) interrelationship digraph 
A) arrow diagram 
B) process decision program chart 
C) matrix data analysis 
D) interrelationship digraph

Question 4

What are work systems?

Accepted Answer

The term work systems refers to how the

Question 5

Which of the following is NOT part of the policy deployment process?

Accepted Answer

A) All levels of employees actively participate in generating strategy and action plans to attain the vision. 
B) At each level, progressively more detailed and concrete means to accomplish the objectives are determined. 
C) Middle management negotiates with senior management regarding the objectives that will achieve the strategies. 
D) Employees then negotiate the final short-term objectives with the implementation teams. 
A) All levels of employees actively participate in generating strategy and action plans to attain the vision. 
B) At each level, progressively more detailed and concrete means to accomplish the objectives are determined. 
C) Middle management negotiates with senior management regarding the objectives that will achieve the strategies. 
D) Employees then negotiate the final short-term objectives with the implementation teams.

Question 6

Explain the challenges for top management in implementing the vision,mission,and guiding principles.

Accepted Answer

The mission,vision,and guiding principle

Question 7

The major drawback of the matrix-type organization is that it:

Accepted Answer

A) can be used only for project work. 
B) requires split loyalty. 
C) decreases the efficiency of personnel use. 
D) decreases the coordination in a project work. 
A) can be used only for project work. 
B) requires split loyalty. 
C) decreases the efficiency of personnel use. 
D) decreases the coordination in a project work.

Question 8

Which of the following topics does not feature under the second set of questions,under the heading Organizational Situation,in the Baldrige Organizational Profile?

Accepted Answer

A) Organizational Environment 
B) Competitive Environment 
C) Strategic Context 
D) Performance Improvement System 
A) Organizational Environment 
B) Competitive Environment 
C) Strategic Context 
D) Performance Improvement System

Question 9

Action plans may include all of the following EXCEPT:

Accepted Answer

A) description of the competitive position of the firm vis-à-vis competitors. 
B) details of resource commitments and time horizons for accomplishment. 
C) the design of efficient processes. 
D) creation of an accounting system that tracks activity-level costs. 
A) description of the competitive position of the firm vis-à-vis competitors. 
B) details of resource commitments and time horizons for accomplishment. 
C) the design of efficient processes. 
D) creation of an accounting system that tracks activity-level costs.

Question 10

The concept of strategic leadership has moved leadership perspectives away from team- and system-based "great group" concept toward the solitary "great leader" paradigm.

Accepted Answer

A) True 
 B)False

Question 11

Outsourcing refers to the practice of transferring the operations of a business function to an outside supplier.

Accepted Answer

A) True 
 B)False

Question 12

_____ set an organization's longer-term directions and guide resource allocation decisions.

Accepted Answer

A) Management values 
B) Strategic objectives 
C) Core competencies 
D) Workforce management principles 
A) Management values 
B) Strategic objectives 
C) Core competencies 
D) Workforce management principles

Question 13

Which of the following is a tool for organizing a large number of ideas,opinions,and facts relating to a broad problem or subject area?

Accepted Answer

A) Affinity diagram 
B) Interrelationship diagraph 
C) Matrix diagram 
D) Process decision program chart 
A) Affinity diagram 
B) Interrelationship diagraph 
C) Matrix diagram 
D) Process decision program chart

Question 14

With _____,top management is responsible for developing and communicating a vision,then building organization-wide commitment to its achievement.

Accepted Answer

A) policy deployment 
B) value development 
C) mission development 
D) quality deployment 
A) policy deployment 
B) value development 
C) mission development 
D) quality deployment

Question 15

What is the relevance of the Baldrige Organizational Profile?

Accepted Answer

The Organizational Profile provides a fr

Question 16

Why are action plans important in strategy deployment?

Accepted Answer

Action plan development represents the c

Question 17

Explain the importance of a mission statement.

Accepted Answer

The mission,vision,and guiding principle

Question 18

Most organizational structures are variations or combinations of three basic types.Which of the following is NOT a basic type?

Accepted Answer

A) The line organization 
B) The line and staff organization 
C) The centralized organization 
D) The matrix organization 
A) The line organization 
B) The line and staff organization 
C) The centralized organization 
D) The matrix organization

Question 19

The _____ statement articulates the basic characteristics that shape the organization's view of the future and its strategy.

Accepted Answer

A) value 
B) mission 
C) vision 
D) leadership 
A) value 
B) mission 
C) vision 
D) leadership

Question 20

Strategic challenges frequently are driven by an organization's future competitive position relative to other providers of similar products or services.

Accepted Answer

A) True 
 B)False

An organization chart shows the _____ of the formal organization.

Which of the following is NOT TRUE of ISO 9000?

A (n)_____ identifies and explores causal relationships among related concepts or ideas and thus shows that every idea can be logically linked with more than one other idea at a time.

What are work systems?

Which of the following is NOT part of the policy deployment process?

Explain the challenges for top management in implementing the vision,mission,and guiding principles.

The major drawback of the matrix-type organization is that it:

Which of the following topics does not feature under the second set of questions,under the heading Organizational Situation,in the Baldrige Organizational Profile?

Action plans may include all of the following EXCEPT:

The concept of strategic leadership has moved leadership perspectives away from team- and system-based "great group" concept toward the solitary "great leader" paradigm.

Outsourcing refers to the practice of transferring the operations of a business function to an outside supplier.

_____ set an organization's longer-term directions and guide resource allocation decisions.

Which of the following is a tool for organizing a large number of ideas,opinions,and facts relating to a broad problem or subject area?

With _____,top management is responsible for developing and communicating a vision,then building organization-wide commitment to its achievement.

What is the relevance of the Baldrige Organizational Profile?

Why are action plans important in strategy deployment?

Explain the importance of a mission statement.

Most organizational structures are variations or combinations of three basic types.Which of the following is NOT a basic type?

The _____ statement articulates the basic characteristics that shape the organization's view of the future and its strategy.

Strategic challenges frequently are driven by an organization's future competitive position relative to other providers of similar products or services.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 4: Strategic Focus For Performance Excellence

An organization chart shows the _____ of the formal organization.

Which of the following is NOT TRUE of ISO 9000?

A (n)_____ identifies and explores causal relationships among related concepts or ideas and thus shows that every idea can be logically linked with more than one other idea at a time.

What are work systems?

Which of the following is NOT part of the policy deployment process?

Explain the challenges for top management in implementing the vision,mission,and guiding principles.

The major drawback of the matrix-type organization is that it:

Which of the following topics does not feature under the second set of questions,under the heading Organizational Situation,in the Baldrige Organizational Profile?

Action plans may include all of the following EXCEPT:

The concept of strategic leadership has moved leadership perspectives away from team- and system-based "great group" concept toward the solitary "great leader" paradigm.

Outsourcing refers to the practice of transferring the operations of a business function to an outside supplier.

_____ set an organization's longer-term directions and guide resource allocation decisions.

Which of the following is a tool for organizing a large number of ideas,opinions,and facts relating to a broad problem or subject area?

With _____,top management is responsible for developing and communicating a vision,then building organization-wide commitment to its achievement.

What is the relevance of the Baldrige Organizational Profile?

Why are action plans important in strategy deployment?

Explain the importance of a mission statement.

Most organizational structures are variations or combinations of three basic types.Which of the following is NOT a basic type?

The _____ statement articulates the basic characteristics that shape the organization's view of the future and its strategy.

Strategic challenges frequently are driven by an organization's future competitive position relative to other providers of similar products or services.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters