Question 1

Emotions are a feeling or state of mind.

Accepted Answer

A) True 
 B)False

Question 2

According to the text,the utilization of conceptual,interpersonal,and technical skills depends on the manager's position in the hierarchy.Discuss.

Accepted Answer

As managers travel up the hierarchy,they

Question 3

A manager who cuts the ribbon at the opening of a new corporate headquarters in Toronto is performing which role in the organization?

Accepted Answer

A) Liaison 
B) Leader 
C) Figurehead 
D) Disseminator 
E) Spokesperson 
A) Liaison 
B) Leader 
C) Figurehead 
D) Disseminator 
E) Spokesperson

Question 4

The dynamic and complex nature of modern work means that managerial skills are becoming obsolete.

Accepted Answer

A) True 
 B)False

Question 5

Which type of organization generates not-for-profit revenue?

Accepted Answer

A) Traditional business 
B) Social purpose business and social ventures 
C) Social enterprises 
D) Non-profit or charities 
E) Financial institutions 
A) Traditional business 
B) Social purpose business and social ventures 
C) Social enterprises 
D) Non-profit or charities 
E) Financial institutions

Question 6

A middle manager who halts all operations to deal with a plumbing problem in the factory is acting as a disturbance handler.

Accepted Answer

A) True 
 B)False

Question 7

Which level of manager would decide how employees should be organized to allow for the best use of resources?

Accepted Answer

A) CEO 
B) Top managers 
C) Middle managers 
D) First-line managers 
E) Executive managers 
A) CEO 
B) Top managers 
C) Middle managers 
D) First-line managers 
E) Executive managers

Question 8

Identify and discuss three of the "interpersonal skills" that a good manager needs to possess.For each,give a realistic business example of how a manager could use each of these three skills.

Accepted Answer

Interpersonal skills include:
 1.underst

Question 9

When the president of McDonald's informs the local community about the organization's future investments in the economy,in which role is he primarily acting?

Accepted Answer

A) Spokesperson 
B) Disseminator 
C) Leader 
D) Liaison 
E) Entrepreneur 
A) Spokesperson 
B) Disseminator 
C) Leader 
D) Liaison 
E) Entrepreneur

Question 10

Frederick Taylor detailed ten specific roles that managers undertake.

Accepted Answer

A) True 
 B)False

Question 11

The ability to understand and manage one's own moods and emotions and the moods and emotions of other people is known as:

Accepted Answer

A) leadership 
B) terminal valuation 
C) emotion 
D) instrumental values 
E) emotional intelligence 
A) leadership 
B) terminal valuation 
C) emotion 
D) instrumental values 
E) emotional intelligence

Question 12

First-line managers are responsible for the daily supervision of nonmanagerial employees.

Accepted Answer

A) True 
 B)False

Question 13

Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency,effectiveness,and competitive advantage are known as:

Accepted Answer

A) instrumental values 
B) Organizational Citizenship Behaviours (OCBs) 
C) job satisfaction 
D) attitudes 
E) norms 
A) instrumental values 
B) Organizational Citizenship Behaviours (OCBs) 
C) job satisfaction 
D) attitudes 
E) norms

Question 14

Stories and language play a very small role in organizational culture.

Accepted Answer

A) True 
 B)False

Question 15

What does Schneider's attraction-selection-attribution (ASA)framework tell us about personality and organizational culture?

Accepted Answer

Schneider's model posits that when found

Question 16

The four roles that managers play when they are making decisions are entrepreneur,disturbance handler,resource allocator,and figurehead.

Accepted Answer

A) True 
 B)False

Question 17

When managers articulate a clear vision to energize and enable members to understand the part they play in achieving organizational goals,it is known as:

Accepted Answer

A) planning 
B) empowering 
C) leading 
D) organizing 
E) controlling 
A) planning 
B) empowering 
C) leading 
D) organizing 
E) controlling

Question 18

Emotional intelligence is the ability to understand and manage one's own moods and emotions and the moods and emotions of other people.

Accepted Answer

A) True 
 B)False

Question 19

Leadership depends on the use of power,influence,vision,persuasion,and communication skills.

Accepted Answer

A) True 
 B)False

Question 20

Middle managers supervise the first-line managers and report to top management.

Accepted Answer

A) True 
 B)False

Emotions are a feeling or state of mind.

According to the text,the utilization of conceptual,interpersonal,and technical skills depends on the manager's position in the hierarchy.Discuss.

A manager who cuts the ribbon at the opening of a new corporate headquarters in Toronto is performing which role in the organization?

The dynamic and complex nature of modern work means that managerial skills are becoming obsolete.

Which type of organization generates not-for-profit revenue?

A middle manager who halts all operations to deal with a plumbing problem in the factory is acting as a disturbance handler.

Which level of manager would decide how employees should be organized to allow for the best use of resources?

Identify and discuss three of the "interpersonal skills" that a good manager needs to possess.For each,give a realistic business example of how a manager could use each of these three skills.

When the president of McDonald's informs the local community about the organization's future investments in the economy,in which role is he primarily acting?

Frederick Taylor detailed ten specific roles that managers undertake.

The ability to understand and manage one's own moods and emotions and the moods and emotions of other people is known as:

First-line managers are responsible for the daily supervision of nonmanagerial employees.

Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency,effectiveness,and competitive advantage are known as:

Stories and language play a very small role in organizational culture.

What does Schneider's attraction-selection-attribution (ASA)framework tell us about personality and organizational culture?

The four roles that managers play when they are making decisions are entrepreneur,disturbance handler,resource allocator,and figurehead.

When managers articulate a clear vision to energize and enable members to understand the part they play in achieving organizational goals,it is known as:

Emotional intelligence is the ability to understand and manage one's own moods and emotions and the moods and emotions of other people.

Leadership depends on the use of power,influence,vision,persuasion,and communication skills.

Middle managers supervise the first-line managers and report to top management.

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 1: Managers and Managing

Emotions are a feeling or state of mind.

According to the text,the utilization of conceptual,interpersonal,and technical skills depends on the manager's position in the hierarchy.Discuss.

A manager who cuts the ribbon at the opening of a new corporate headquarters in Toronto is performing which role in the organization?

The dynamic and complex nature of modern work means that managerial skills are becoming obsolete.

Which type of organization generates not-for-profit revenue?

A middle manager who halts all operations to deal with a plumbing problem in the factory is acting as a disturbance handler.

Which level of manager would decide how employees should be organized to allow for the best use of resources?

Identify and discuss three of the "interpersonal skills" that a good manager needs to possess.For each,give a realistic business example of how a manager could use each of these three skills.

When the president of McDonald's informs the local community about the organization's future investments in the economy,in which role is he primarily acting?

Frederick Taylor detailed ten specific roles that managers undertake.

The ability to understand and manage one's own moods and emotions and the moods and emotions of other people is known as:

First-line managers are responsible for the daily supervision of nonmanagerial employees.

Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency,effectiveness,and competitive advantage are known as:

Stories and language play a very small role in organizational culture.

What does Schneider's attraction-selection-attribution (ASA)framework tell us about personality and organizational culture?

The four roles that managers play when they are making decisions are entrepreneur,disturbance handler,resource allocator,and figurehead.

When managers articulate a clear vision to energize and enable members to understand the part they play in achieving organizational goals,it is known as:

Emotional intelligence is the ability to understand and manage one's own moods and emotions and the moods and emotions of other people.

Leadership depends on the use of power,influence,vision,persuasion,and communication skills.

Middle managers supervise the first-line managers and report to top management.

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters