Question 1

Information about customers' reactions to new goods and services is provided through feedback control.

Accepted Answer

A) True 
 B)False

Question 2

Feedforward control measures are effective at the input stage.

Accepted Answer

A) True 
 B)False

Question 3

All of the following are measures of financial performance,except:

Accepted Answer

A) Profit ratios 
B) Liquidity ratios 
C) Leverage ratios 
D) Activity ratios 
E) Feedforward ratios 
A) Profit ratios 
B) Liquidity ratios 
C) Leverage ratios 
D) Activity ratios 
E) Feedforward ratios

Question 4

Giving stringent product specifications to suppliers in advance is an example of feedforward control.

Accepted Answer

A) True 
 B)False

Question 5

The control arising from clan control is an externally imposed system of constraints.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following measures how well managers are creating value from organizational assets?

Accepted Answer

A) Liquidity rations 
B) Times-covered ratios 
C) Investment ratios 
D) Activity ratios 
E) Current ratios 
A) Liquidity rations 
B) Times-covered ratios 
C) Investment ratios 
D) Activity ratios 
E) Current ratios

Question 7

Which of the following measures how efficiently managers are turning inventory over so that excess inventory is not carried?

Accepted Answer

A) Gross profit margin 
B) Times-covered ratios 
C) Investment ratios 
D) Inventory turnover 
E) Current ratios 
A) Gross profit margin 
B) Times-covered ratios 
C) Investment ratios 
D) Inventory turnover 
E) Current ratios

Question 8

Management by objectives (MBO)is one way that managers can use goals or objectives to evaluate the performance of subordinates.Discuss the steps involved in using this technique in terms of a specific example of your choosing.

Accepted Answer

The steps are: (1)Establish specific goa

Question 9

Feedback control measures are useful at the conversion stage.

Accepted Answer

A) True 
 B)False

Question 10

Define and discuss feedforward control,concurrent control,and feedback control.

Accepted Answer

Feedforward control anticipates problems

Question 11

An effective control system:

Accepted Answer

A) is flexible enough to allow managers to deal with unexpected events 
B) provides accurate information 
C) gives managers a true picture of organizational performance 
D) provides managers with timely information 
E) is flexible,provides accurate information,in a timely manner,and gives managers a true picture of performance 
A) is flexible enough to allow managers to deal with unexpected events 
B) provides accurate information 
C) gives managers a true picture of organizational performance 
D) provides managers with timely information 
E) is flexible,provides accurate information,in a timely manner,and gives managers a true picture of performance

Question 12

The process by which managers monitor and regulate the efficiency and effectiveness of the members of an organization in achieving its goals,is called:

Accepted Answer

A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Coordinating 
A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Coordinating

Question 13

Which of the following terms describes the difference between the amount of revenue generated by a product and the resources used to produce the product?

Accepted Answer

A) Gross profit margin 
B) Return on capital 
C) Return on investment 
D) Operating margin 
E) The current ratio 
A) Gross profit margin 
B) Return on capital 
C) Return on investment 
D) Operating margin 
E) The current ratio

Question 14

Clan control arises from:

Accepted Answer

A) An externally imposed system of constraints 
B) Rules and SOPs 
C) Procedures used in the organization 
D) Direct supervision 
E) Organizational culture 
A) An externally imposed system of constraints 
B) Rules and SOPs 
C) Procedures used in the organization 
D) Direct supervision 
E) Organizational culture

Question 15

A problem with relying on rules and regulations is that it can stifle creativity and innovation.

Accepted Answer

A) True 
 B)False

Question 16

Administering ever harsher discipline should be progressive.

Accepted Answer

A) True 
 B)False

Question 17

Since implementing a management by objectives system can be complex,very few companies make use of this process.

Accepted Answer

A) True 
 B)False

Question 18

At the ________ stage of the process of transforming raw materials into finished goods,managers typically use ________ control procedures to anticipate problems before they occur.

Accepted Answer

A) input; concurrent 
B) conversion; feedforward 
C) output; concurrent 
D) input; feedforward 
E) conversion; feedback 
A) input; concurrent 
B) conversion; feedforward 
C) output; concurrent 
D) input; feedforward 
E) conversion; feedback

Question 19

The long term is what managers should be most concerned about when it comes to output control.

Accepted Answer

A) True 
 B)False

Question 20

Compare the old and new forms of corporate governance.

Accepted Answer

Corporate governance includes the proces

Information about customers' reactions to new goods and services is provided through feedback control.

Feedforward control measures are effective at the input stage.

All of the following are measures of financial performance,except:

Giving stringent product specifications to suppliers in advance is an example of feedforward control.

The control arising from clan control is an externally imposed system of constraints.

Which of the following measures how well managers are creating value from organizational assets?

Which of the following measures how efficiently managers are turning inventory over so that excess inventory is not carried?

Management by objectives (MBO)is one way that managers can use goals or objectives to evaluate the performance of subordinates.Discuss the steps involved in using this technique in terms of a specific example of your choosing.

Feedback control measures are useful at the conversion stage.

Define and discuss feedforward control,concurrent control,and feedback control.

An effective control system:

The process by which managers monitor and regulate the efficiency and effectiveness of the members of an organization in achieving its goals,is called:

Which of the following terms describes the difference between the amount of revenue generated by a product and the resources used to produce the product?

Clan control arises from:

A problem with relying on rules and regulations is that it can stifle creativity and innovation.

Administering ever harsher discipline should be progressive.

Since implementing a management by objectives system can be complex,very few companies make use of this process.

At the stage of the process of transforming raw materials into finished goods,managers typically use control procedures to anticipate problems before they occur.

The long term is what managers should be most concerned about when it comes to output control.

Compare the old and new forms of corporate governance.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

Information about customers' reactions to new goods and services is provided through feedback control.

Feedforward control measures are effective at the input stage.

All of the following are measures of financial performance,except:

Giving stringent product specifications to suppliers in advance is an example of feedforward control.

The control arising from clan control is an externally imposed system of constraints.

Which of the following measures how well managers are creating value from organizational assets?

Which of the following measures how efficiently managers are turning inventory over so that excess inventory is not carried?

Management by objectives (MBO)is one way that managers can use goals or objectives to evaluate the performance of subordinates.Discuss the steps involved in using this technique in terms of a specific example of your choosing.

Feedback control measures are useful at the conversion stage.

Define and discuss feedforward control,concurrent control,and feedback control.

An effective control system:

The process by which managers monitor and regulate the efficiency and effectiveness of the members of an organization in achieving its goals,is called:

Which of the following terms describes the difference between the amount of revenue generated by a product and the resources used to produce the product?

Clan control arises from:

A problem with relying on rules and regulations is that it can stifle creativity and innovation.

Administering ever harsher discipline should be progressive.

Since implementing a management by objectives system can be complex,very few companies make use of this process.

At the ________ stage of the process of transforming raw materials into finished goods,managers typically use ________ control procedures to anticipate problems before they occur.

The long term is what managers should be most concerned about when it comes to output control.

Compare the old and new forms of corporate governance.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

At the stage of the process of transforming raw materials into finished goods,managers typically use control procedures to anticipate problems before they occur.