Question 1

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

Accepted Answer

A)  Denial 
B)  Anger 
C)  Depression 
D)  Isolation 
A)  Denial 
B)  Anger 
C)  Depression 
D)  Isolation

Question 2

Which of the following is integral to the informed consent mandate in the Patients' Bill of Rights?

Accepted Answer

A)  Right to information before they receive care 
B)  Patient confidentiality as it relates to patient education 
C)  Providing adequate, correct, and understandable information 
D)  All of the above 
A)  Right to information before they receive care 
B)  Patient confidentiality as it relates to patient education 
C)  Providing adequate, correct, and understandable information 
D)  All of the above

Question 3

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

Accepted Answer

A) True 
 B)False

Question 4

If the provider believes that it is in the patient's best interest that family members be involved in patient health education, the medical assistant can contact the family only if the patient has given approval. This permission should be included in the patient's HIPAA information and should be documented in the medical record so that all employees can read evidence of the patient's approval.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true, and the second statement is false. 
D)  The first statement is false, and the second statement is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true, and the second statement is false. 
D)  The first statement is false, and the second statement is true.

Question 5

All written material should be in a large font or large print for which of the following patients?

Accepted Answer

A)  A patient with vision loss 
B)  A patient with hearing loss 
C)  A patient who does not speak English 
D)  A patient who is unable to walk 
A)  A patient with vision loss 
B)  A patient with hearing loss 
C)  A patient who does not speak English 
D)  A patient who is unable to walk

Question 6

The ability to understand the complexities of the disease and treatment recommendations carries which of the following impacts?

Accepted Answer

A)  Sociocultural 
B)  Intellectual 
C)  Economic 
D)  Spiritual 
A)  Sociocultural 
B)  Intellectual 
C)  Economic 
D)  Spiritual

Question 7

The health belief model focuses on what patients believe about themselves and how a health problem affects them.

Accepted Answer

A) True 
 B)False

Question 8

Which statement is true about Dr. Elisabeth Kübler-Ross's stages of grief model?

Accepted Answer

A)  Most patients are ready to learn about disease process immediately after diagnosis. 
B)  Some patients respond to a disturbing diagnosis with anger toward the physician or medical assistant. 
C)  Family members of adult patients do not need to be included in education interventions. 
D)  Most patients reach acceptance of a serious health condition within a few days. 
A)  Most patients are ready to learn about disease process immediately after diagnosis. 
B)  Some patients respond to a disturbing diagnosis with anger toward the physician or medical assistant. 
C)  Family members of adult patients do not need to be included in education interventions. 
D)  Most patients reach acceptance of a serious health condition within a few days.

Question 9

If a patient is in pain, the patient teaching session should be completed immediately so that the patient can go home and rest.

Accepted Answer

A) True 
 B)False

Question 10

Teaching interventions should be postponed if the patient is extremely anxious or agitated.

Accepted Answer

A) True 
 B)False

Question 11

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Accepted Answer

The answer of A helpful tool for testing patient understanding...

Question 12

Describe the role of the medical assistant as the patient educator.

Accepted Answer

The role of the medical assistant in pat

Question 13

If a patient is refusing to accept a diagnosis, the medical assistant could suggest that the patient attend a community support group.

Accepted Answer

A) True 
 B)False

Question 14

Nonverbal communication is important when interacting with patients who have a language barrier.

Accepted Answer

A) True 
 B)False

Question 15

A 12-year-old patient recently was diagnosed with rheumatoid arthritis, which may seriously affect his ability to play sports. It is in the child's best interests to conduct education interventions with his parents rather than with him, because he will have to comply with certain activity restrictions.

Accepted Answer

A) True 
 B)False

Question 16

Diagram and explain how to develop and implement a patient teaching plan.

Accepted Answer

The parts of the teaching plan include a

Question 17

Summarize Dr. Elisabeth Kübler-Ross's stages of grief and explain how the medical assistant can interact therapeutically with patients in the various stages.

Accepted Answer

Denial and isolation. The patient denies

Question 18

Discuss the guidelines for patient education.

Accepted Answer

Guidelines for patient education are as

Question 19

Although Mr. Ignatio refuses to accept the seriousness of his disease, the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

Accepted Answer

A) True 
 B)False

Question 20

It is important that the medical assistant be aware of the various __________ available in the community for patient education and referral.

Accepted Answer

The answer of It is important that the medical assistant...

Exam 22: Patient Education

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

Which of the following is integral to the informed consent mandate in the Patients' Bill of Rights?

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

All written material should be in a large font or large print for which of the following patients?

The ability to understand the complexities of the disease and treatment recommendations carries which of the following impacts?

The health belief model focuses on what patients believe about themselves and how a health problem affects them.

Which statement is true about Dr. Elisabeth Kübler-Ross's stages of grief model?

If a patient is in pain, the patient teaching session should be completed immediately so that the patient can go home and rest.

Teaching interventions should be postponed if the patient is extremely anxious or agitated.

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Describe the role of the medical assistant as the patient educator.

If a patient is refusing to accept a diagnosis, the medical assistant could suggest that the patient attend a community support group.

Nonverbal communication is important when interacting with patients who have a language barrier.

Diagram and explain how to develop and implement a patient teaching plan.

Summarize Dr. Elisabeth Kübler-Ross's stages of grief and explain how the medical assistant can interact therapeutically with patients in the various stages.

Discuss the guidelines for patient education.

Although Mr. Ignatio refuses to accept the seriousness of his disease, the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

It is important that the medical assistant be aware of the various __________ available in the community for patient education and referral.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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