Question 1

What is the process of dealing with employees who are represented by a union?

Accepted Answer

A)  labor relations 
B)  human resource management 
C)  negotiation 
D)  arbitration 
E)  contingency recruitment 
A)  labor relations 
B)  human resource management 
C)  negotiation 
D)  arbitration 
E)  contingency recruitment

Question 2

What is the name given to a group of individuals working together to achieve shared job-related goals such as higher pay,shorter working hours,greater benefits,or better working conditions?

Accepted Answer

A)  management organization 
B)  company hierarchy 
C)  labor union 
D)  external organization 
E)  permanent employees 
A)  management organization 
B)  company hierarchy 
C)  labor union 
D)  external organization 
E)  permanent employees

Question 3

Under what legal concept is Bill able to quit his job at the pickle factory at any time and without notice?

Accepted Answer

A)  quid pro quo 
B)  mutual consent 
C)  joint agreement 
D)  employment at will 
E)  labor relation negotiation 
A)  quid pro quo 
B)  mutual consent 
C)  joint agreement 
D)  employment at will 
E)  labor relation negotiation

Question 4

Which of the following,if true,would strengthen the Kryptos CEO's argument?

Accepted Answer

A)  Mergers are more common in the financial services industry than in many other industries. 
B)  Mergers are easier to execute when the merged organizations have similar corporate cultures. 
C)  At Kryptos, Accounting, Operations, and Human Resources are among the departments that already have the capacity to serve a much larger organization. 
D)  Overcoming resistance to change by using threats and other forms of coercion is usually considered only after all other options have been considered. 
E)  Kryptos offers employees the opportunity to serve for a year or more in overseas offices. 
A)  Mergers are more common in the financial services industry than in many other industries. 
B)  Mergers are easier to execute when the merged organizations have similar corporate cultures. 
C)  At Kryptos, Accounting, Operations, and Human Resources are among the departments that already have the capacity to serve a much larger organization. 
D)  Overcoming resistance to change by using threats and other forms of coercion is usually considered only after all other options have been considered. 
E)  Kryptos offers employees the opportunity to serve for a year or more in overseas offices.

Question 5

The two sides reach an impasse,with the union demanding more expensive safety measures than management feels are necessary.If the two sides opt for arbitration as the next step,which of the following should both sides take care to do?

Accepted Answer

A)  Gain popular support for their position through carefully chosen media exposure. 
B)  Hide from the other side any information that weakens their position. 
C)  Stick to their positions as strongly as possible, hoping that the arbitrator will favor that side. 
D)  Do everything possible to draw out the arbitration process as long as possible. 
E)  Prepare to present the case for their solution as if they were about to argue the case before a judge and jury. 
A)  Gain popular support for their position through carefully chosen media exposure. 
B)  Hide from the other side any information that weakens their position. 
C)  Stick to their positions as strongly as possible, hoping that the arbitrator will favor that side. 
D)  Do everything possible to draw out the arbitration process as long as possible. 
E)  Prepare to present the case for their solution as if they were about to argue the case before a judge and jury.

Question 6

Contrast internal and external recruiting.

Accepted Answer

Internal recruiting means considering pr

Question 7

Explain how COLA works.

Accepted Answer

Most COLA clauses tie future raises to t

Question 8

Which of the following MOST closely resembles the flawed reasoning employed by Roarke?

Accepted Answer

A)  This lawn chair must have been improperly designed. A large number of customers have complained that it rusts quickly and then falls apart. 
B)  The plan for the new office building must not have been well-reasoned, as it provides no backup plan in case of poor weather or other unforeseen events. 
C)  The inspection must have not have been competently done. After all, it failed to uncover any mold. 
D)  Every project that follows the ACME quality procedure is run efficiently, effectively, or both. Since the Prensabi project followed the procedure and was not effective, it must have been run efficiently. 
E)  The review of our ethical standards reveals serious breaches of professional standards. But this review must be wrong, because all of our employees are paid, and therefore each must be a professional. 
A)  This lawn chair must have been improperly designed. A large number of customers have complained that it rusts quickly and then falls apart. 
B)  The plan for the new office building must not have been well-reasoned, as it provides no backup plan in case of poor weather or other unforeseen events. 
C)  The inspection must have not have been competently done. After all, it failed to uncover any mold. 
D)  Every project that follows the ACME quality procedure is run efficiently, effectively, or both. Since the Prensabi project followed the procedure and was not effective, it must have been run efficiently. 
E)  The review of our ethical standards reveals serious breaches of professional standards. But this review must be wrong, because all of our employees are paid, and therefore each must be a professional.

Question 9

What occurs during collective bargaining?

Accepted Answer

Union and management representatives dra

Question 10

Which term refers to the situation in which middle managers are rewarded for especially productive output,such as for producing earnings that significantly exceed the cost of bonuses?

Accepted Answer

A)  wage inflation 
B)  a merit salary system 
C)  a gainsharing plan 
D)  pay for performance 
E)  salary sacrifice 
A)  wage inflation 
B)  a merit salary system 
C)  a gainsharing plan 
D)  pay for performance 
E)  salary sacrifice

Question 11

Which of the following companywide incentive plans distribute bonuses to employees when a company's costs are reduced through greater work efficiency?

Accepted Answer

A)  wage setting plans 
B)  pay for performance plans 
C)  profit-sharing plans 
D)  gainsharing plans 
E)  pay-for-knowledge plans 
A)  wage setting plans 
B)  pay for performance plans 
C)  profit-sharing plans 
D)  gainsharing plans 
E)  pay-for-knowledge plans

Question 12

Explain the difference between labor relations and a labor union.

Accepted Answer

Labor relations refers to the process of

Question 13

A solution to a long-term contract based solely on COLA is called a wage reopener clause that does not allow wage rates to be renegotiated.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is considered the starting point of effective human resource management?

Accepted Answer

A)  external staffing 
B)  recruitment 
C)  planning 
D)  financing 
E)  compensation 
A)  external staffing 
B)  recruitment 
C)  planning 
D)  financing 
E)  compensation

Question 15

In setting wage and salary levels,a firm may start by looking at competitors' levels.

Accepted Answer

A) True 
 B)False

Question 16

Companies often use internal recruitment to build morale and keep high-quality employees from leaving.

Accepted Answer

A) True 
 B)False

Question 17

If Super TV Channel 6 is unable to come to agreement with the engineers,how might a third party assist in the process?

Accepted Answer

Third party intervention might come in t

Question 18

Who are temporary or permanent replacements for striking workers?

Accepted Answer

A)  strikebreakers 
B)  union busters 
C)  union breakers 
D)  contingent workers 
E)  labor relation teams 
A)  strikebreakers 
B)  union busters 
C)  union breakers 
D)  contingent workers 
E)  labor relation teams

Question 19

What term describes the situation when workers perform jobs at a less efficient pace?

Accepted Answer

A)  lockout 
B)  boycott 
C)  slowdown 
D)  walkout 
E)  strike 
A)  lockout 
B)  boycott 
C)  slowdown 
D)  walkout 
E)  strike

Question 20

The impasse continues,and the UFCW threatens to call a strike during the high-demand period of spring.What would be the most prudent response that management could use to try to overcome the breakdown in negotiations?

Accepted Answer

A)  Institute proceedings to decertify the union's right to bargain at the greenhouse. 
B)  Run the greenhouse for several days with management personnel, helped out with nonunion contract employees. 
C)  Plan to halt operations at the affected greenhouse for several weeks, until the striking workers' resources are depleted. 
D)  Organize a picket line outside the greenhouse. 
E)  Concede to the union's demands, even though they will have a serious impact on Florabunda's finances. 
A)  Institute proceedings to decertify the union's right to bargain at the greenhouse. 
B)  Run the greenhouse for several days with management personnel, helped out with nonunion contract employees. 
C)  Plan to halt operations at the affected greenhouse for several weeks, until the striking workers' resources are depleted. 
D)  Organize a picket line outside the greenhouse. 
E)  Concede to the union's demands, even though they will have a serious impact on Florabunda's finances.

What is the process of dealing with employees who are represented by a union?

What is the name given to a group of individuals working together to achieve shared job-related goals such as higher pay,shorter working hours,greater benefits,or better working conditions?

Under what legal concept is Bill able to quit his job at the pickle factory at any time and without notice?

Which of the following,if true,would strengthen the Kryptos CEO's argument?

The two sides reach an impasse,with the union demanding more expensive safety measures than management feels are necessary.If the two sides opt for arbitration as the next step,which of the following should both sides take care to do?

Contrast internal and external recruiting.

Explain how COLA works.

Which of the following MOST closely resembles the flawed reasoning employed by Roarke?

What occurs during collective bargaining?

Which term refers to the situation in which middle managers are rewarded for especially productive output,such as for producing earnings that significantly exceed the cost of bonuses?

Which of the following companywide incentive plans distribute bonuses to employees when a company's costs are reduced through greater work efficiency?

Explain the difference between labor relations and a labor union.

A solution to a long-term contract based solely on COLA is called a wage reopener clause that does not allow wage rates to be renegotiated.

Which of the following is considered the starting point of effective human resource management?

In setting wage and salary levels,a firm may start by looking at competitors' levels.

Companies often use internal recruitment to build morale and keep high-quality employees from leaving.

If Super TV Channel 6 is unable to come to agreement with the engineers,how might a third party assist in the process?

Who are temporary or permanent replacements for striking workers?

What term describes the situation when workers perform jobs at a less efficient pace?

The impasse continues,and the UFCW threatens to call a strike during the high-demand period of spring.What would be the most prudent response that management could use to try to overcome the breakdown in negotiations?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Employee Behavior and Motivation

Leadership and Decision Making

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

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Exam 10: Human Resource Management and Labor Relations

What is the process of dealing with employees who are represented by a union?

What is the name given to a group of individuals working together to achieve shared job-related goals such as higher pay,shorter working hours,greater benefits,or better working conditions?

Under what legal concept is Bill able to quit his job at the pickle factory at any time and without notice?

Which of the following,if true,would strengthen the Kryptos CEO's argument?

The two sides reach an impasse,with the union demanding more expensive safety measures than management feels are necessary.If the two sides opt for arbitration as the next step,which of the following should both sides take care to do?

Contrast internal and external recruiting.

Explain how COLA works.

Which of the following MOST closely resembles the flawed reasoning employed by Roarke?

What occurs during collective bargaining?

Which term refers to the situation in which middle managers are rewarded for especially productive output,such as for producing earnings that significantly exceed the cost of bonuses?

Which of the following companywide incentive plans distribute bonuses to employees when a company's costs are reduced through greater work efficiency?

Explain the difference between labor relations and a labor union.

A solution to a long-term contract based solely on COLA is called a wage reopener clause that does not allow wage rates to be renegotiated.

Which of the following is considered the starting point of effective human resource management?

In setting wage and salary levels,a firm may start by looking at competitors' levels.

Companies often use internal recruitment to build morale and keep high-quality employees from leaving.

If Super TV Channel 6 is unable to come to agreement with the engineers,how might a third party assist in the process?

Who are temporary or permanent replacements for striking workers?

What term describes the situation when workers perform jobs at a less efficient pace?

The impasse continues,and the UFCW threatens to call a strike during the high-demand period of spring.What would be the most prudent response that management could use to try to overcome the breakdown in negotiations?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Employee Behavior and Motivation

Leadership and Decision Making

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters