Question 1

Which of the following allows people to choose their working hours by adjusting a standard work schedule on a daily or weekly basis?

Accepted Answer

A)  job enrichment 
B)  flextime programs 
C)  job enlargement 
D)  job redesign 
E)  work sharing 
A)  job enrichment 
B)  flextime programs 
C)  job enlargement 
D)  job redesign 
E)  work sharing

Question 2

Individuals may satisfy social needs by making and maintaining friendships at work.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is the set of expectations held by employees and the organization regarding what the employee will contribute and what he or she will receive?

Accepted Answer

A)  psychological contract 
B)  nondisclosure agreement 
C)  job satisfaction 
D)  mutual commitment 
E)  self expression 
A)  psychological contract 
B)  nondisclosure agreement 
C)  job satisfaction 
D)  mutual commitment 
E)  self expression

Question 4

How does Maslow's hierarchy of needs model explain employee motivation?

Accepted Answer

Maslow identified five levels of human n

Question 5

Macmoo's compensation structure is based on which of the following principles?

Accepted Answer

A)  People will act to accomplish a goal when they have a stake in the accomplishment of that goal. 
B)  An incentive structure should be as simple as possible. 
C)  An incentive structure is more effective when it encourages people to act in ways that benefit society in general as well as themselves. 
D)  Compensation policies should always follow the specific requirements of all applicable laws. 
E)  People will be more likely to follow a policy when they have had some input into the creation of that policy. 
A)  People will act to accomplish a goal when they have a stake in the accomplishment of that goal. 
B)  An incentive structure should be as simple as possible. 
C)  An incentive structure is more effective when it encourages people to act in ways that benefit society in general as well as themselves. 
D)  Compensation policies should always follow the specific requirements of all applicable laws. 
E)  People will be more likely to follow a policy when they have had some input into the creation of that policy.

Question 6

You need to assign a task to one of your employees.The task involves a high level of detail.To whom should you assign the task?

Accepted Answer

A)  Amy, who exhibits high agreeableness and low conscientiousness 
B)  David, who exhibits more negative emotionality and low agreeableness 
C)  Sarah, who exhibits high openness and low negative emotionality 
D)  Winston, who exhibits high conscientiousness and low extraversion 
E)  Liza, who exhibits high creativity and low negative emotionality 
A)  Amy, who exhibits high agreeableness and low conscientiousness 
B)  David, who exhibits more negative emotionality and low agreeableness 
C)  Sarah, who exhibits high openness and low negative emotionality 
D)  Winston, who exhibits high conscientiousness and low extraversion 
E)  Liza, who exhibits high creativity and low negative emotionality

Question 7

If the manager's beliefs are all true,which of the following must also be TRUE?

Accepted Answer

A)  If the employees make valuable contributions during a staff meeting, then that meeting will be successful. 
B)  If the employees are in positive moods during a staff meeting, then that meeting will be successful. 
C)  If the employees did not make valuable contributions during a staff meeting, then they must have been in negative moods. 
D)  If the employees do not make valuable contributions during a staff meeting, then that staff meeting cannot be successful. 
E)  If the employees are not in positive moods during a staff meeting, then they will not make valuable contributions during that staff meeting. 
A)  If the employees make valuable contributions during a staff meeting, then that meeting will be successful. 
B)  If the employees are in positive moods during a staff meeting, then that meeting will be successful. 
C)  If the employees did not make valuable contributions during a staff meeting, then they must have been in negative moods. 
D)  If the employees do not make valuable contributions during a staff meeting, then that staff meeting cannot be successful. 
E)  If the employees are not in positive moods during a staff meeting, then they will not make valuable contributions during that staff meeting.

Question 8

The essence behind management by objectives (MBO)is that performance goals are used to direct and motivate behavior.

Accepted Answer

A) True 
 B)False

Question 9

Contrast Theory X and Theory Y.

Accepted Answer

Theory X carries the assumption that peo

Question 10

What are some potential consequences of employees being dissatisfied?

Accepted Answer

Dissatisfied employees may be absent mor

Question 11

Suppose that a manager decides to experiment with making changes in his employees' working environment to see if morale increases.Which of the following is MOST likely to result?

Accepted Answer

A)  The employees will be annoyed at any of the changes made. 
B)  One of the possible environmental changes will work much better than others. 
C)  The changes will have no effect because the source of the employees' morale problems likely come from elsewhere. 
D)  No environmental changes will be possible in his team's work environment due to the nature of their work. 
E)  His employees will increase their productivity regardless of which changes are made. 
A)  The employees will be annoyed at any of the changes made. 
B)  One of the possible environmental changes will work much better than others. 
C)  The changes will have no effect because the source of the employees' morale problems likely come from elsewhere. 
D)  No environmental changes will be possible in his team's work environment due to the nature of their work. 
E)  His employees will increase their productivity regardless of which changes are made.

Question 12

Sue works very hard and is the most productive worker on her day shift.When a position opens on the evening shift,Sue is encouraged to apply,but does not; she has children and wants to be home in the evening.Based on expectancy theory,which explains why Sue doesn't apply for the job?

Accepted Answer

A)  the effort-performance issue 
B)  the rewards-personal goals issue 
C)  the performance-rewards issue 
D)  the rewards-ethics issue 
E)  the ethics-performance issue 
A)  the effort-performance issue 
B)  the rewards-personal goals issue 
C)  the performance-rewards issue 
D)  the rewards-ethics issue 
E)  the ethics-performance issue

Question 13

The use of teams can increase motivation and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 14

According to many experts,motivational impact is the biggest advantage of MBO.

Accepted Answer

A) True 
 B)False

Question 15

Jack is a manager at StyleCo.His CEO has started a program that encourages employee empowerment.Jack presented the idea to his staff,and the employees seem reluctant to take part.Jack tells his CEO that his staff is not interested in empowerment.What assumption is Jack making that the CEO needs to take into account?

Accepted Answer

Jack is attributing the employees' reluc

Question 16

Deidra is a manager whose team has a morale problem.According to the two-factor theory of motivation,which of the following,if true,would be the MOST reliable indication that the morale problem with Deidra's team is primarily due to a lack of motivators?

Accepted Answer

A)  Deidra's team members all report that they like the building and location in which they work. 
B)  A survey of Deidra's team members shows that most of them have a sense of the importance of their work. 
C)  Many of Deidra's team members have difficulty relating to each other. 
D)  Deidra's team members report getting negative messages about customers from other parts of the company. 
E)  When surveyed, Deidra's team members do not express any dissatisfaction with existing work conditions. 
A)  Deidra's team members all report that they like the building and location in which they work. 
B)  A survey of Deidra's team members shows that most of them have a sense of the importance of their work. 
C)  Many of Deidra's team members have difficulty relating to each other. 
D)  Deidra's team members report getting negative messages about customers from other parts of the company. 
E)  When surveyed, Deidra's team members do not express any dissatisfaction with existing work conditions.

Question 17

What is the term for the extent to which a person's contributions and the organization's inducements match?

Accepted Answer

A)  employee equity 
B)  person-job fit 
C)  psychological contract 
D)  time-motion study 
E)  team culture 
A)  employee equity 
B)  person-job fit 
C)  psychological contract 
D)  time-motion study 
E)  team culture

Question 18

Participation and empowerment work more effectively in large firms than in small firms.

Accepted Answer

A) True 
 B)False

Question 19

Under what conditions might the use of work teams be inappropriate?

Accepted Answer

Work teams may not be appropriate when w

Question 20

Witt's claim that Robin must be dissatisfied assumes which of the following?

Accepted Answer

A)  Jonaki is aware of Robin's salary. 
B)  Most people in the organization would agree that Robin and Jonaki do comparable work. 
C)  Jonaki receives more favorable employee reviews than Robin does. 
D)  Robin has met all of the goals specified by the organization's incentive system. 
E)  Robin has not been provided with a persuasive justification for the difference in salary. 
A)  Jonaki is aware of Robin's salary. 
B)  Most people in the organization would agree that Robin and Jonaki do comparable work. 
C)  Jonaki receives more favorable employee reviews than Robin does. 
D)  Robin has met all of the goals specified by the organization's incentive system. 
E)  Robin has not been provided with a persuasive justification for the difference in salary.

Which of the following allows people to choose their working hours by adjusting a standard work schedule on a daily or weekly basis?

Individuals may satisfy social needs by making and maintaining friendships at work.

Which of the following is the set of expectations held by employees and the organization regarding what the employee will contribute and what he or she will receive?

How does Maslow's hierarchy of needs model explain employee motivation?

Macmoo's compensation structure is based on which of the following principles?

You need to assign a task to one of your employees.The task involves a high level of detail.To whom should you assign the task?

If the manager's beliefs are all true,which of the following must also be TRUE?

The essence behind management by objectives (MBO)is that performance goals are used to direct and motivate behavior.

Contrast Theory X and Theory Y.

What are some potential consequences of employees being dissatisfied?

Suppose that a manager decides to experiment with making changes in his employees' working environment to see if morale increases.Which of the following is MOST likely to result?

Sue works very hard and is the most productive worker on her day shift.When a position opens on the evening shift,Sue is encouraged to apply,but does not; she has children and wants to be home in the evening.Based on expectancy theory,which explains why Sue doesn't apply for the job?

The use of teams can increase motivation and job satisfaction.

According to many experts,motivational impact is the biggest advantage of MBO.

Deidra is a manager whose team has a morale problem.According to the two-factor theory of motivation,which of the following,if true,would be the MOST reliable indication that the morale problem with Deidra's team is primarily due to a lack of motivators?

What is the term for the extent to which a person's contributions and the organization's inducements match?

Participation and empowerment work more effectively in large firms than in small firms.

Under what conditions might the use of work teams be inappropriate?

Witt's claim that Robin must be dissatisfied assumes which of the following?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 8: Employee Behavior and Motivation

Which of the following allows people to choose their working hours by adjusting a standard work schedule on a daily or weekly basis?

Individuals may satisfy social needs by making and maintaining friendships at work.

Which of the following is the set of expectations held by employees and the organization regarding what the employee will contribute and what he or she will receive?

How does Maslow's hierarchy of needs model explain employee motivation?

Macmoo's compensation structure is based on which of the following principles?

You need to assign a task to one of your employees.The task involves a high level of detail.To whom should you assign the task?

If the manager's beliefs are all true,which of the following must also be TRUE?

The essence behind management by objectives (MBO)is that performance goals are used to direct and motivate behavior.

Contrast Theory X and Theory Y.

What are some potential consequences of employees being dissatisfied?

Suppose that a manager decides to experiment with making changes in his employees' working environment to see if morale increases.Which of the following is MOST likely to result?

Sue works very hard and is the most productive worker on her day shift.When a position opens on the evening shift,Sue is encouraged to apply,but does not; she has children and wants to be home in the evening.Based on expectancy theory,which explains why Sue doesn't apply for the job?

The use of teams can increase motivation and job satisfaction.

According to many experts,motivational impact is the biggest advantage of MBO.

Deidra is a manager whose team has a morale problem.According to the two-factor theory of motivation,which of the following,if true,would be the MOST reliable indication that the morale problem with Deidra's team is primarily due to a lack of motivators?

What is the term for the extent to which a person's contributions and the organization's inducements match?

Participation and empowerment work more effectively in large firms than in small firms.

Under what conditions might the use of work teams be inappropriate?

Witt's claim that Robin must be dissatisfied assumes which of the following?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters