Question 1

Performance behaviors contribute directly to company productivity.

Accepted Answer

A) True 
 B)False

Question 2

All of the following questions are relevant to the company's decision with respect to its exercise policy EXCEPT:

Accepted Answer

A)  What is the value of the time the workers will spend exercising during the work day? 
B)  How likely is it that workers will be injured by overexercising? 
C)  Would the workers have different exercise needs if they had formed different behavioral patterns when they were children? 
D)  What resources will be required to monitor the workers to make sure that they do not spend more than 3 hours per week exercising during work hours? 
E)  After how much exercise do the benefits of exercise diminish? 
A)  What is the value of the time the workers will spend exercising during the work day? 
B)  How likely is it that workers will be injured by overexercising? 
C)  Would the workers have different exercise needs if they had formed different behavioral patterns when they were children? 
D)  What resources will be required to monitor the workers to make sure that they do not spend more than 3 hours per week exercising during work hours? 
E)  After how much exercise do the benefits of exercise diminish?

Question 3

Which of the following is NOT a central aspect of organizational citizenship?

Accepted Answer

A)  reporting structure 
B)  corporate culture 
C)  workgroup attitude 
D)  business field 
E)  team composition 
A)  reporting structure 
B)  corporate culture 
C)  workgroup attitude 
D)  business field 
E)  team composition

Question 4

How might an understanding of authoritarianism help Estelle lead her team more effectively?

Accepted Answer

A)  An understanding of authoritarianism could teach Estelle how to become a firmer leader when employees resist. 
B)  Estelle could see that the team members are more authoritarian than she is, so they want to direct their own work. 
C)  Estelle could see that she is more authoritarian than her team members, so they are less accepting of status differences on the team. 
D)  An understanding of authoritarianism could teach Estelle to be more rational, less emotional, and better able to manipulate others. 
E)  Estelle could learn to be more willing to take chances, make risky decisions, and experiment with new ideas. 
A)  An understanding of authoritarianism could teach Estelle how to become a firmer leader when employees resist. 
B)  Estelle could see that the team members are more authoritarian than she is, so they want to direct their own work. 
C)  Estelle could see that she is more authoritarian than her team members, so they are less accepting of status differences on the team. 
D)  An understanding of authoritarianism could teach Estelle to be more rational, less emotional, and better able to manipulate others. 
E)  Estelle could learn to be more willing to take chances, make risky decisions, and experiment with new ideas.

Question 5

Positive reinforcement is used when a company or manager provides a reward when employees exhibit desired behaviors.

Accepted Answer

A) True 
 B)False

Question 6

A manager criticizes the "excellence club" because she believes that it encourages negative behavior that would not happen otherwise.She believes instead that business developers should be rewarded based on the revenue they bring in.Which of the following,if true,would MOST strongly support this conclusion?

Accepted Answer

A)  Business developers often pursue deals that generate revenue in the year they are completed, but are bad propositions in the long term. 
B)  Business developers who are less successful have been known to try to take credit for deals completed by more successful business developers. 
C)  Business developers have sometimes lied to customers about the real value of the deals they offer. 
D)  Toward the end of the fiscal year, business developers outside the top ten percent put in extra hours in order to increase their chances of qualifying for the "excellence club." 
E)  Business developers outside the top ten percent have contacted some customers of those in the top ten percent in an effort to prevent those customers from completing their deals. 
A)  Business developers often pursue deals that generate revenue in the year they are completed, but are bad propositions in the long term. 
B)  Business developers who are less successful have been known to try to take credit for deals completed by more successful business developers. 
C)  Business developers have sometimes lied to customers about the real value of the deals they offer. 
D)  Toward the end of the fiscal year, business developers outside the top ten percent put in extra hours in order to increase their chances of qualifying for the "excellence club." 
E)  Business developers outside the top ten percent have contacted some customers of those in the top ten percent in an effort to prevent those customers from completing their deals.

Question 7

Which of the following personality traits might be influencing Jake's behavior?

Accepted Answer

A)  Machiavellianism and low self-esteem 
B)  External locus of control and low self-efficacy 
C)  Internal locus of control and high self-efficacy 
D)  Internal locus of control and low emotional intelligence 
E)  High self-efficacy and high authoritarianism 
A)  Machiavellianism and low self-esteem 
B)  External locus of control and low self-efficacy 
C)  Internal locus of control and high self-efficacy 
D)  Internal locus of control and low emotional intelligence 
E)  High self-efficacy and high authoritarianism

Question 8

According to the classical theory of motivation,attention from the supervisor is more of a motivator than money.

Accepted Answer

A) True 
 B)False

Question 9

Because job permanence is less likely in today's economy,which of the following are some companies offering in order to keep the psychological contract in balance?

Accepted Answer

A)  additional promotions 
B)  additional vacation time 
C)  fewer training opportunities 
D)  flexible scheduling 
E)  additional sick days 
A)  additional promotions 
B)  additional vacation time 
C)  fewer training opportunities 
D)  flexible scheduling 
E)  additional sick days

Question 10

What is telecommuting an example of?

Accepted Answer

A)  job sharing 
B)  job rotation 
C)  modified work scheduling 
D)  work sharing 
E)  modified workplace planning 
A)  job sharing 
B)  job rotation 
C)  modified work scheduling 
D)  work sharing 
E)  modified workplace planning

Question 11

Michelle has been working at AdCo for five years.The company recently hired a new college graduate to work in a position very similar to Michelle's position.In a casual conversation with the new hire,Michelle discovers that the new employee is making $4,000 more annually than she is.What might Michelle's reaction be?

Accepted Answer

A)  Michelle may feel that the psychological contract has been broken. 
B)  Michelle may feel that her job description no longer applies. 
C)  Michelle may feel that her supervisor is not empathetic. 
D)  Michelle may feel that her person-job fit cannot be improved. 
E)  Michelle may feel that she has benefitted from the Hawthorne effect. 
A)  Michelle may feel that the psychological contract has been broken. 
B)  Michelle may feel that her job description no longer applies. 
C)  Michelle may feel that her supervisor is not empathetic. 
D)  Michelle may feel that her person-job fit cannot be improved. 
E)  Michelle may feel that she has benefitted from the Hawthorne effect.

Question 12

Which of the following aspects of the psychological contract is provided by the organization?

Accepted Answer

A)  competency 
B)  effort 
C)  loyalty 
D)  status 
E)  talent 
A)  competency 
B)  effort 
C)  loyalty 
D)  status 
E)  talent

Question 13

Which of these is one of the "big five" personality traits?

Accepted Answer

A)  openness 
B)  logic 
C)  creativity 
D)  organization 
E)  musical talent 
A)  openness 
B)  logic 
C)  creativity 
D)  organization 
E)  musical talent

Question 14

An employee with a low level of social skills would be unlikely to do which of the following?

Accepted Answer

A)  be very detail oriented 
B)  circulate a get-well card 
C)  produce creative work 
D)  work well independently 
E)  track milestones effectively 
A)  be very detail oriented 
B)  circulate a get-well card 
C)  produce creative work 
D)  work well independently 
E)  track milestones effectively

Question 15

With job sharing,companies often experience increased turnover.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following helps explain why some people do not work as hard as they can when their salaries are based purely on seniority?

Accepted Answer

A)  two-factor theory 
B)  Maslow's hierarchy of human needs 
C)  scientific management 
D)  expectancy theory 
E)  Theory X and Theory Y 
A)  two-factor theory 
B)  Maslow's hierarchy of human needs 
C)  scientific management 
D)  expectancy theory 
E)  Theory X and Theory Y

Question 17

Organizational commitment reflects an individual's identification with the organization and its mission.

Accepted Answer

A) True 
 B)False

Question 18

Jane is a very conscientious worker,but she has poor social skills.Which of the following jobs might be best for her?

Accepted Answer

A)  working independently on spreadsheets 
B)  providing customer service 
C)  handling problems in a call center 
D)  training new employees 
E)  working in public relations 
A)  working independently on spreadsheets 
B)  providing customer service 
C)  handling problems in a call center 
D)  training new employees 
E)  working in public relations

Question 19

Sam manages a team of employees and wants to motivate them.Which of the following,if true,would provide the BEST reason for thinking that Sam operates under Theory X of employee motivation?

Accepted Answer

A)  Sam decides to arrange private conferences individually with his employees to gauge their sources of dissatisfaction. 
B)  Sam decides to give all of his employees a raise in order to boost their morale. 
C)  Sam decides to initiate a system of stricter rules and work policies in order to increase his team's productivity. 
D)  Sam assumes that something must be wrong with the conditions under which his employees work. 
E)  Sam decides to survey his employees to determine what it would take to make them work more productively. 
A)  Sam decides to arrange private conferences individually with his employees to gauge their sources of dissatisfaction. 
B)  Sam decides to give all of his employees a raise in order to boost their morale. 
C)  Sam decides to initiate a system of stricter rules and work policies in order to increase his team's productivity. 
D)  Sam assumes that something must be wrong with the conditions under which his employees work. 
E)  Sam decides to survey his employees to determine what it would take to make them work more productively.

Question 20

What is the Hawthorne effect?

Accepted Answer

A)  the belief that employees are motivated by money alone 
B)  the conclusion that workers are more productive if management pays attention to them 
C)  the determination that the level of lighting in a workplace has no effect on productivity 
D)  the theory that workers are more productive if their jobs are analyzed closely 
E)  the unspoken agreement between the employee and the employer 
A)  the belief that employees are motivated by money alone 
B)  the conclusion that workers are more productive if management pays attention to them 
C)  the determination that the level of lighting in a workplace has no effect on productivity 
D)  the theory that workers are more productive if their jobs are analyzed closely 
E)  the unspoken agreement between the employee and the employer

Performance behaviors contribute directly to company productivity.

All of the following questions are relevant to the company's decision with respect to its exercise policy EXCEPT:

Which of the following is NOT a central aspect of organizational citizenship?

How might an understanding of authoritarianism help Estelle lead her team more effectively?

Positive reinforcement is used when a company or manager provides a reward when employees exhibit desired behaviors.

Which of the following personality traits might be influencing Jake's behavior?

According to the classical theory of motivation,attention from the supervisor is more of a motivator than money.

Because job permanence is less likely in today's economy,which of the following are some companies offering in order to keep the psychological contract in balance?

What is telecommuting an example of?

Which of the following aspects of the psychological contract is provided by the organization?

Which of these is one of the "big five" personality traits?

An employee with a low level of social skills would be unlikely to do which of the following?

With job sharing,companies often experience increased turnover.

Which of the following helps explain why some people do not work as hard as they can when their salaries are based purely on seniority?

Organizational commitment reflects an individual's identification with the organization and its mission.

Jane is a very conscientious worker,but she has poor social skills.Which of the following jobs might be best for her?

Sam manages a team of employees and wants to motivate them.Which of the following,if true,would provide the BEST reason for thinking that Sam operates under Theory X of employee motivation?

What is the Hawthorne effect?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 8: Employee Behavior and Motivation

Performance behaviors contribute directly to company productivity.

All of the following questions are relevant to the company's decision with respect to its exercise policy EXCEPT:

Which of the following is NOT a central aspect of organizational citizenship?

How might an understanding of authoritarianism help Estelle lead her team more effectively?

Positive reinforcement is used when a company or manager provides a reward when employees exhibit desired behaviors.

Which of the following personality traits might be influencing Jake's behavior?

According to the classical theory of motivation,attention from the supervisor is more of a motivator than money.

Because job permanence is less likely in today's economy,which of the following are some companies offering in order to keep the psychological contract in balance?

What is telecommuting an example of?

Which of the following aspects of the psychological contract is provided by the organization?

Which of these is one of the "big five" personality traits?

An employee with a low level of social skills would be unlikely to do which of the following?

With job sharing,companies often experience increased turnover.

Which of the following helps explain why some people do not work as hard as they can when their salaries are based purely on seniority?

Organizational commitment reflects an individual's identification with the organization and its mission.

Jane is a very conscientious worker,but she has poor social skills.Which of the following jobs might be best for her?

Sam manages a team of employees and wants to motivate them.Which of the following,if true,would provide the BEST reason for thinking that Sam operates under Theory X of employee motivation?

What is the Hawthorne effect?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters