Question 1

Which of the following is not a role of a benchmark?

Accepted Answer

A)  Benchmarks help assess how an MIS project performs over time 
B)  When measured against MIS projects, benchmarks can provide feedback so managers can control the system 
C)  Benchmarks help to establish baseline values the system seeks to attain 
D)  Benchmarks perform all of these 
A)  Benchmarks help assess how an MIS project performs over time 
B)  When measured against MIS projects, benchmarks can provide feedback so managers can control the system 
C)  Benchmarks help to establish baseline values the system seeks to attain 
D)  Benchmarks perform all of these

Question 2

What is the difference between the CIO and CDO of an organization?

Accepted Answer

A)  The CIO is responsible for the data, regardless of the information system; the CDO is responsible for the information systems through which data is stored and processed. 
B)  The CIO is responsible for overseeing all uses of information technology; the CDO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share. 
C)  The CIO is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology; the CDO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share. 
D)  The CIO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share; the CDO is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology. 
A)  The CIO is responsible for the data, regardless of the information system; the CDO is responsible for the information systems through which data is stored and processed. 
B)  The CIO is responsible for overseeing all uses of information technology; the CDO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share. 
C)  The CIO is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology; the CDO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share. 
D)  The CIO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share; the CDO is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology.

Question 3

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Accepted Answer

A) True 
 B)False

Question 4

Define the relationship between benchmarks and benchmarking.

Accepted Answer

Benchmarks are baseline values the syste

Question 5

Back order, customer order promised cycle time, and inventory turns are a few types of supply chain management metrics.

Accepted Answer

A) True 
 B)False

Question 6

Phil Morris holds an executive position at The Martin Group. Phil has improved the quality of the data gathered by the organization and has also created a model to decrease the cost of managing data while increasing the value of the data gathered. Based on this description, what position does Phil hold at The Martin Group?

Accepted Answer

A)  Chief security officer (CSO) 
B)  Chief technology officer (CTO) 
C)  Chief data officer (CDO) 
D)  Chief privacy officer (CPO) 
A)  Chief security officer (CSO) 
B)  Chief technology officer (CTO) 
C)  Chief data officer (CDO) 
D)  Chief privacy officer (CPO)

Question 7

Which of the following includes the roles and responsibilities of the CSO?

Accepted Answer

A)  Ensuring the speed, accuracy, availability, and reliability of the MIS 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives 
A)  Ensuring the speed, accuracy, availability, and reliability of the MIS 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives

Question 8

Describe how an organization should determine the efficiency and effectiveness of its website.

Accepted Answer

Organizations typically measure the amou

Question 9

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Accepted Answer

A)  ROI 
B)  Metrics 
C)  Best practices 
D)  KPI 
A)  ROI 
B)  Metrics 
C)  Best practices 
D)  KPI

Question 10

Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share?

Accepted Answer

A)  Chief information officer (CIO) 
B)  Chief security officer (CSO) 
C)  Chief data officer (CDO) 
D)  Chief knowledge officer (CKO) 
A)  Chief information officer (CIO) 
B)  Chief security officer (CSO) 
C)  Chief data officer (CDO) 
D)  Chief knowledge officer (CKO)

Question 11

Tyler Ross holds an executive position at Morgan Enterprises. His role is the newest senior executive position at the organization. He has advised the company on privacy procedures and processes, and has initiated a training program for employees about the privacy policy, customer confidentiality, and data security. Based on this description, what position does Tyler hold at Morgan Enterprises?

Accepted Answer

A)  Chief information officer (CIO) 
B)  Chief security officer (CSO) 
C)  Chief data officer (CDO) 
D)  Chief privacy officer (CPO) 
A)  Chief information officer (CIO) 
B)  Chief security officer (CSO) 
C)  Chief data officer (CDO) 
D)  Chief privacy officer (CPO)

Question 12

The balanced scorecard views the organization from seven perspectives.

Accepted Answer

A) True 
 B)False

Question 13

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Accepted Answer

A)  Critical success factors 
B)  Crucial success factors 
C)  Key performance indicators 
D)  Key performance factors 
A)  Critical success factors 
B)  Crucial success factors 
C)  Key performance indicators 
D)  Key performance factors

Question 14

Elaine Harris is an executive at Walmart where she is responsible for collecting, maintaining, and distributing knowledge for the company. What is Elaine's role at Walmart?

Accepted Answer

A)  Chief knowledge officer (CKO) 
B)  Chief technology officer (CTO) 
C)  Chief information officer (CIO) 
D)  Chief security officer (CSO) 
A)  Chief knowledge officer (CKO) 
B)  Chief technology officer (CTO) 
C)  Chief information officer (CIO) 
D)  Chief security officer (CSO)

Question 15

Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?

Accepted Answer

A)  Chief technology officer (CTO). 
B)  Chief security officer (CSO). 
C)  Chief privacy officer (CPO). 
D)  Chief knowledge officer (CKO). 
A)  Chief technology officer (CTO). 
B)  Chief security officer (CSO). 
C)  Chief privacy officer (CPO). 
D)  Chief knowledge officer (CKO).

Question 16

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Accepted Answer

A)  Usability 
B)  Customer satisfaction 
C)  Financial 
D)  Conversion rates 
A)  Usability 
B)  Customer satisfaction 
C)  Financial 
D)  Conversion rates

Question 17

List and describe the four common IT-related strategic positions.

Accepted Answer

The chief information officer (CIO) over

Question 18

Neil Andrews is the marketing manager for the National Basketball Association. Neil analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Neil uses an internal KPI to track his marketing campaign success. Which of the following would be an internal KPI Neil would use to track his marketing campaigns?

Accepted Answer

A)  Marketing campaign ROI 
B)  Marketing campaign percentage of fans purchasing Sports Illustrated magazine 
C)  Marketing campaign advertiser revenue sales 
D)  Marketing campaign market share 
A)  Marketing campaign ROI 
B)  Marketing campaign percentage of fans purchasing Sports Illustrated magazine 
C)  Marketing campaign advertiser revenue sales 
D)  Marketing campaign market share

Question 19

CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI?

Accepted Answer

A)  Continual success factors and key performance indicators 
B)  Critical success factors and key project ideas 
C)  Customer success findings and key project ideas 
D)  Critical success factors and key performance indicators 
A)  Continual success factors and key performance indicators 
B)  Critical success factors and key project ideas 
C)  Customer success findings and key project ideas 
D)  Critical success factors and key performance indicators

Question 20

Which of the following describes the efficiency MIS metric of throughput?

Accepted Answer

A)  The number of hours a system is available for users 
B)  The time it takes to respond to user interactions such as a mouse click 
C)  The amount of information that can travel through a system at any point in time 
D)  The ease with which people perform transactions and/or find information 
A)  The number of hours a system is available for users 
B)  The time it takes to respond to user interactions such as a mouse click 
C)  The amount of information that can travel through a system at any point in time 
D)  The ease with which people perform transactions and/or find information

Exam 4: Measuring the Success of Strategic Initiatives

Which of the following is not a role of a benchmark?

What is the difference between the CIO and CDO of an organization?

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Define the relationship between benchmarks and benchmarking.

Back order, customer order promised cycle time, and inventory turns are a few types of supply chain management metrics.

Which of the following includes the roles and responsibilities of the CSO?

Describe how an organization should determine the efficiency and effectiveness of its website.

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share?

The balanced scorecard views the organization from seven perspectives.

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Elaine Harris is an executive at Walmart where she is responsible for collecting, maintaining, and distributing knowledge for the company. What is Elaine's role at Walmart?

Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

List and describe the four common IT-related strategic positions.

CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI?

Which of the following describes the efficiency MIS metric of throughput?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

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