Question 1

Which one of the following is the most complete description of organizational effectiveness?

Accepted Answer

A) The extent to which an organization accomplishes its objectives 
B) Overall profitability of an organization or an organizational unit 
C) Ability of an organization to produce maximum output with a given input 
D) The extent to which an organization's actions benefit society 
E) The extent to which an organization's resources are used cost-effectively 
A) The extent to which an organization accomplishes its objectives 
B) Overall profitability of an organization or an organizational unit 
C) Ability of an organization to produce maximum output with a given input 
D) The extent to which an organization's actions benefit society 
E) The extent to which an organization's resources are used cost-effectively

Question 2

An organization is conducting a survey and has a team that collects primary data from consumers by interviewing them and getting them to fill out questionnaires.The team members report to work regularly,get the day's assignment,and come back to the office in the evenings to discuss the day's findings and plan for the next day.Which of the following work arrangements is being used by this organization?

Accepted Answer

A) flextime working 
B) hoteling 
C) occasional telecommuting 
D) tethered in office 
E) fully mobile working 
A) flextime working 
B) hoteling 
C) occasional telecommuting 
D) tethered in office 
E) fully mobile working

Question 3

Making changes on a tentative basis increases resistance to organizational change.

Accepted Answer

A) True 
 B)False

Question 4

Which one of the following is an example of a structural factor that determines organizational effectiveness?

Accepted Answer

A) technologies 
B) leadership skills 
C) employee attitudes 
D) procedures 
E) equipment 
A) technologies 
B) leadership skills 
C) employee attitudes 
D) procedures 
E) equipment

Question 5

Which one of the following conflict resolution techniques assumes that some conflicts are win-win conflicts?

Accepted Answer

A) avoiding 
B) compromising 
C) forcing 
D) negotiating 
E) resolving 
A) avoiding 
B) compromising 
C) forcing 
D) negotiating 
E) resolving

Question 6

Which one of the following terms refers to the process of people change?

Accepted Answer

A) organizational planning 
B) organizational communication 
C) institutional design 
D) resource mobilization 
E) organization development 
A) organizational planning 
B) organizational communication 
C) institutional design 
D) resource mobilization 
E) organization development

Question 7

Which one of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

Accepted Answer

A) compromising 
B) negotiating 
C) avoiding 
D) resolving 
E) adjudication 
A) compromising 
B) negotiating 
C) avoiding 
D) resolving 
E) adjudication

Question 8

________ is a conflict management technique where managers simply ignore the conflict.

Accepted Answer

A) Resolving 
B) Compromising 
C) Cooperating 
D) Avoiding 
E) Conciliating 
A) Resolving 
B) Compromising 
C) Cooperating 
D) Avoiding 
E) Conciliating

Question 9

________ is a technique for managing conflict in which managers use their authority to resolve conflicts.

Accepted Answer

A) Resolving 
B) Compromising 
C) Negotiating 
D) Avoiding 
E) Forcing 
A) Resolving 
B) Compromising 
C) Negotiating 
D) Avoiding 
E) Forcing

Question 10

Which one of the following is a trait of "tethered in office" work arrangement?

Accepted Answer

A) Employees are not allocated permanent office spaces. 
B) Employees remain in the office most of the time and work from home occasionally. 
C) Employees are allowed to move out of the office for a few days or weeks. 
D) Employees are expected to report to the office on a regular basis though they have mobility. 
E) Employees report to the office only occasionally though they obey all the organizational norms. 
A) Employees are not allocated permanent office spaces. 
B) Employees remain in the office most of the time and work from home occasionally. 
C) Employees are allowed to move out of the office for a few days or weeks. 
D) Employees are expected to report to the office on a regular basis though they have mobility. 
E) Employees report to the office only occasionally though they obey all the organizational norms.

Question 11

Which one of the following is depicted in a model developed by Hellriegel and Slocum?

Accepted Answer

A) importance of stress and efficiency to organizational survival 
B) importance of change and stability to organizational survival 
C) importance of finances and production to organizational survival 
D) importance of attitudes and behaviors to organizational survival 
E) importance of training and motivation to organizational survival 
A) importance of stress and efficiency to organizational survival 
B) importance of change and stability to organizational survival 
C) importance of finances and production to organizational survival 
D) importance of attitudes and behaviors to organizational survival 
E) importance of training and motivation to organizational survival

Question 12

Briefly describe the four strategies used to manage conflicts.

Accepted Answer

Compromising: One conflict management st

Question 13

The CEO of a company decides to introduce decentralization to help the organization exercise greater control over its subunits and increase employee motivation.This is an example of a(n)________ change.

Accepted Answer

A) people 
B) administrative 
C) technological 
D) managerial 
E) structural 
A) people 
B) administrative 
C) technological 
D) managerial 
E) structural

Question 14

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.

Accepted Answer

A) stress 
B) conflict 
C) anger 
D) aggression 
E) denial 
A) stress 
B) conflict 
C) anger 
D) aggression 
E) denial

Question 15

Organizational effectiveness depends primarily on activities centering around three classes of factors.The factors are ________.

Accepted Answer

A) data orientation,people,and technology 
B) people,structure,and visibility 
C) people,technology,and structure 
D) structure,procedures,and people 
E) structure,technology,and money 
A) data orientation,people,and technology 
B) people,structure,and visibility 
C) people,technology,and structure 
D) structure,procedures,and people 
E) structure,technology,and money

Question 16

William,the CEO of a leading electronic equipment manufacturer,decides to implement a new performance appraisal system in the organization.The new system faces stiff resistance from the employees.William,however,uses his authority to implement the system.Identify the conflict management system used here.

Accepted Answer

A) forcing 
B) negotiating 
C) avoiding 
D) resolving 
E) adjudication 
A) forcing 
B) negotiating 
C) avoiding 
D) resolving 
E) adjudication

Question 17

Perhaps the most powerful tool for reducing resistance to change is ________ positive attitude toward the change.

Accepted Answer

A) management's 
B) employees' 
C) industry's 
D) competitors' 
E) customers' 
A) management's 
B) employees' 
C) industry's 
D) competitors' 
E) customers'

Question 18

What is the value virtuality offers to organizations and the employees within them?

Accepted Answer

The trend toward "virtuality" is a commo

Question 19

Which one of the following strategies is likely to be most useful in reducing organizational stress?

Accepted Answer

A) increasing power distance in the organization 
B) promoting employees based on objective criteria such as years of experience 
C) modifying the basic values of organizational culture 
D) making the organizational environment less formal 
E) establishing vertical decision-making procedures 
A) increasing power distance in the organization 
B) promoting employees based on objective criteria such as years of experience 
C) modifying the basic values of organizational culture 
D) making the organizational environment less formal 
E) establishing vertical decision-making procedures

Question 20

What type of demand is a stressor that causes people to feel stress?

Accepted Answer

A) environmental demand 
B) psychological condition 
C) internal feeling 
D) emotional response 
E) disturbing reflection 
A) environmental demand 
B) psychological condition 
C) internal feeling 
D) emotional response 
E) disturbing reflection

Which one of the following is the most complete description of organizational effectiveness?

Making changes on a tentative basis increases resistance to organizational change.

Which one of the following is an example of a structural factor that determines organizational effectiveness?

Which one of the following conflict resolution techniques assumes that some conflicts are win-win conflicts?

Which one of the following terms refers to the process of people change?

Which one of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

________ is a conflict management technique where managers simply ignore the conflict.

________ is a technique for managing conflict in which managers use their authority to resolve conflicts.

Which one of the following is a trait of "tethered in office" work arrangement?

Which one of the following is depicted in a model developed by Hellriegel and Slocum?

Briefly describe the four strategies used to manage conflicts.

The CEO of a company decides to introduce decentralization to help the organization exercise greater control over its subunits and increase employee motivation.This is an example of a(n)________ change.

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.

Organizational effectiveness depends primarily on activities centering around three classes of factors.The factors are ________.

Perhaps the most powerful tool for reducing resistance to change is ________ positive attitude toward the change.

What is the value virtuality offers to organizations and the employees within them?

Which one of the following strategies is likely to be most useful in reducing organizational stress?

What type of demand is a stressor that causes people to feel stress?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 13: Changing Organizations

Which one of the following is the most complete description of organizational effectiveness?

Making changes on a tentative basis increases resistance to organizational change.

Which one of the following is an example of a structural factor that determines organizational effectiveness?

Which one of the following conflict resolution techniques assumes that some conflicts are win-win conflicts?

Which one of the following terms refers to the process of people change?

Which one of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

________ is a conflict management technique where managers simply ignore the conflict.

________ is a technique for managing conflict in which managers use their authority to resolve conflicts.

Which one of the following is a trait of "tethered in office" work arrangement?

Which one of the following is depicted in a model developed by Hellriegel and Slocum?

Briefly describe the four strategies used to manage conflicts.

The CEO of a company decides to introduce decentralization to help the organization exercise greater control over its subunits and increase employee motivation.This is an example of a(n)________ change.

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.

Organizational effectiveness depends primarily on activities centering around three classes of factors.The factors are ________.

Perhaps the most powerful tool for reducing resistance to change is ________ positive attitude toward the change.

What is the value virtuality offers to organizations and the employees within them?

Which one of the following strategies is likely to be most useful in reducing organizational stress?

What type of demand is a stressor that causes people to feel stress?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters