Question 1

The distinguishing characteristic in win-lose problem solving is

Accepted Answer

A) passivity. 
B) power. 
C) aggression. 
D) discussion. 
E) assertiveness. 
A) passivity. 
B) power. 
C) aggression. 
D) discussion. 
E) assertiveness.

Question 2

Conflict is considered relational because it is determined by the way the parties interact with each other.

Accepted Answer

A) True 
 B)False

Question 3

If both partners are willing, the collaborative win-win approach is very likely to be successful.

Accepted Answer

A) True 
 B)False

Question 4

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

Accepted Answer

A) encouraged by your text as a first step to solving conflict. 
B) therapeutic when you feel it's impossible to be relational and your partner understands what you're doing. 
C) a great way of eliminating defensive behaviors by "clearing the air." 
D) one way to make sure your partner will listen to you. 
E) All of these answers are correct. 
A) encouraged by your text as a first step to solving conflict. 
B) therapeutic when you feel it's impossible to be relational and your partner understands what you're doing. 
C) a great way of eliminating defensive behaviors by "clearing the air." 
D) one way to make sure your partner will listen to you. 
E) All of these answers are correct.

Question 5

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by

Accepted Answer

A) relying on authority as a source of power. 
B) using the "Vesuvius" method to get Terry's attention. 
C) appealing to their mutual self-interests. 
D) employing "crazymaking" strategies. 
E) None of these answers are correct 
A) relying on authority as a source of power. 
B) using the "Vesuvius" method to get Terry's attention. 
C) appealing to their mutual self-interests. 
D) employing "crazymaking" strategies. 
E) None of these answers are correct

Question 6

The ethnic background of communicators is not a significant factor in their views regarding conflict.

Accepted Answer

A) True 
 B)False

Question 7

Avoidance is never an effective conflict style to choose.

Accepted Answer

A) True 
 B)False

Question 8

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description.
-This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

Accepted Answer

A) mind reader 
B) crisis tickler 
C) guilt maker 
D) pseudoaccommodator 
E) avoider 
A) mind reader 
B) crisis tickler 
C) guilt maker 
D) pseudoaccommodator 
E) avoider

Question 9

Avoiding is sometimes an appropriate style to choose when

Accepted Answer

A) the issue is temporary or minor. 
B) speaking up might cause physical harm. 
C) the relationship isn't worth the effort. 
D) a and b are correct. 
E) All of these answers are correct. 
A) the issue is temporary or minor. 
B) speaking up might cause physical harm. 
C) the relationship isn't worth the effort. 
D) a and b are correct. 
E) All of these answers are correct.

Question 10

Win-win problem solving is seldom used because

Accepted Answer

A) there is a lack of awareness of it. 
B) emotional reflexes prevent constructive solutions. 
C) it requires both persons' cooperation. 
D) win-win problem solving is actually the most used problem-solving style of all. 
E) a, b, and c are correct. 
A) there is a lack of awareness of it. 
B) emotional reflexes prevent constructive solutions. 
C) it requires both persons' cooperation. 
D) win-win problem solving is actually the most used problem-solving style of all. 
E) a, b, and c are correct.

Question 11

Research has shown that strong marriages manage conflict in constructive ways.

Accepted Answer

A) True 
 B)False

Question 12

Due to the "Queen Bee" complex, women are less likely to invest time in mentoring, coaching, and sponsoring other women because they are afraid new success will undermine their own.

Accepted Answer

A) True 
 B)False

Question 13

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description.
-Elaine deliberately cranks up the volume on her music, knowing that it irritates her mother.

Accepted Answer

A) joker 
B) withholder 
C) gunnysacker 
D) trivial tyrannizer 
E) trapper 
A) joker 
B) withholder 
C) gunnysacker 
D) trivial tyrannizer 
E) trapper

Question 14

As long as one person in the relationship is aware of the disagreement, a conflict exists.

Accepted Answer

A) True 
 B)False

Question 15

Destructive fights often start because the initiator confronts a partner who isn't ready for a confrontation.

Accepted Answer

A) True 
 B)False

Question 16

A conflict can exist even if the parties in conflict are not dependent on each other.

Accepted Answer

A) True 
 B)False

Question 17

With enough skill you should be able to use win-win problem solving successfully in almost any conflict.

Accepted Answer

A) True 
 B)False

Question 18

Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.

Accepted Answer

A) True 
 B)False

Question 19

Audra and Alfonso argue and Alfonso storms out of the house.Audra calls Alfonso asking for forgiveness.He returns and they reconcile.Soon they fight again with Alfonso once again leaving.This is an example of a(n)

Accepted Answer

A) complementary style. 
B) symmetrical style. 
C) conflict ritual. 
D) avoiding style. 
E) win-lose. 
A) complementary style. 
B) symmetrical style. 
C) conflict ritual. 
D) avoiding style. 
E) win-lose.

Question 20

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description.
-Thomas laughed off his business partner's comments that he was shirking some of his work responsibilities by saying, "And who got out of the wrong side of the bed today?"

Accepted Answer

A) joker 
B) withholder 
C) gunnysacker 
D) trivial tyrannizer 
E) trapper 
A) joker 
B) withholder 
C) gunnysacker 
D) trivial tyrannizer 
E) trapper

The distinguishing characteristic in win-lose problem solving is

Conflict is considered relational because it is determined by the way the parties interact with each other.

If both partners are willing, the collaborative win-win approach is very likely to be successful.

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by

The ethnic background of communicators is not a significant factor in their views regarding conflict.

Avoidance is never an effective conflict style to choose.

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description. -This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

Avoiding is sometimes an appropriate style to choose when

Win-win problem solving is seldom used because

Research has shown that strong marriages manage conflict in constructive ways.

Due to the "Queen Bee" complex, women are less likely to invest time in mentoring, coaching, and sponsoring other women because they are afraid new success will undermine their own.

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Elaine deliberately cranks up the volume on her music, knowing that it irritates her mother.

As long as one person in the relationship is aware of the disagreement, a conflict exists.

Destructive fights often start because the initiator confronts a partner who isn't ready for a confrontation.

A conflict can exist even if the parties in conflict are not dependent on each other.

With enough skill you should be able to use win-win problem solving successfully in almost any conflict.

Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.

Audra and Alfonso argue and Alfonso storms out of the house.Audra calls Alfonso asking for forgiveness.He returns and they reconcile.Soon they fight again with Alfonso once again leaving.This is an example of a(n)

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Thomas laughed off his business partner's comments that he was shirking some of his work responsibilities by saying, "And who got out of the wrong side of the bed today?"

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Filters

Exam 11: Managing Interpersonal Conflicts

The distinguishing characteristic in win-lose problem solving is

Conflict is considered relational because it is determined by the way the parties interact with each other.

If both partners are willing, the collaborative win-win approach is very likely to be successful.

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by

The ethnic background of communicators is not a significant factor in their views regarding conflict.

Avoidance is never an effective conflict style to choose.

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description. -This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

Avoiding is sometimes an appropriate style to choose when

Win-win problem solving is seldom used because

Research has shown that strong marriages manage conflict in constructive ways.

Due to the "Queen Bee" complex, women are less likely to invest time in mentoring, coaching, and sponsoring other women because they are afraid new success will undermine their own.

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Elaine deliberately cranks up the volume on her music, knowing that it irritates her mother.

As long as one person in the relationship is aware of the disagreement, a conflict exists.

Destructive fights often start because the initiator confronts a partner who isn't ready for a confrontation.

A conflict can exist even if the parties in conflict are not dependent on each other.

With enough skill you should be able to use win-win problem solving successfully in almost any conflict.

Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.

Audra and Alfonso argue and Alfonso storms out of the house.Audra calls Alfonso asking for forgiveness.He returns and they reconcile.Soon they fight again with Alfonso once again leaving.This is an example of a(n)

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Thomas laughed off his business partner's comments that he was shirking some of his work responsibilities by saying, "And who got out of the wrong side of the bed today?"

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Filters