Question 1

The habitual approach you take when your needs appear incompatible with what another wants is called your

Accepted Answer

A) conflict ritual. 
B) conflict style. 
C) passive aggression. 
D) conflict manner. 
E) crazymaking. 
A) conflict ritual. 
B) conflict style. 
C) passive aggression. 
D) conflict manner. 
E) crazymaking. B

Question 2

The conflict style where one has a low concern for him/herself and a high concern for others is called

Accepted Answer

A) avoiding. 
B) collaborating. 
C) compromising. 
D) competing 
E) accommodating. 
A) avoiding. 
B) collaborating. 
C) compromising. 
D) competing 
E) accommodating. E

Question 3

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Accepted Answer

A) relational conflict style. 
B) cognitive dissonance pattern. 
C) harmony/disharmony pattern. 
D) "Vesuvius." 
E) assertive message format. 
A) relational conflict style. 
B) cognitive dissonance pattern. 
C) harmony/disharmony pattern. 
D) "Vesuvius." 
E) assertive message format. A

Question 4

Of the following, what is not a step in negotiating a solution in the collaborative conflict style approach?

Accepted Answer

A) Identify and define the conflict. 
B) Generate a number of possible solutions. 
C) Evaluate the alternative solutions. 
D) Decide on the best solution. 
E) All of these answers are steps. 
A) Identify and define the conflict. 
B) Generate a number of possible solutions. 
C) Evaluate the alternative solutions. 
D) Decide on the best solution. 
E) All of these answers are steps.

Question 5

Conflict rituals are

Accepted Answer

A) inherently wrong. 
B) the best way to solve the variety of conflicts that are part of any relationship. 
C) almost always positive. 
D) unacknowledged but repeating patterns of dealing with conflict. 
E) All of these answers are correct. 
A) inherently wrong. 
B) the best way to solve the variety of conflicts that are part of any relationship. 
C) almost always positive. 
D) unacknowledged but repeating patterns of dealing with conflict. 
E) All of these answers are correct.

Question 6

Which of the following strategies is not recommend as a way to manage workplace bullying?

Accepted Answer

A) Reframe your thinking. 
B) Negotiate with the offender. 
C) Appeal to a third party. 
D) Back off. 
E) All of the above are recommended strategies. 
A) Reframe your thinking. 
B) Negotiate with the offender. 
C) Appeal to a third party. 
D) Back off. 
E) All of the above are recommended strategies.

Question 7

Collaboration is considered the single "best" way to resolve a conflict.

Accepted Answer

A) True 
 B)False

Question 8

Interdependence must exist between two parties in order for a conflict to exist.

Accepted Answer

A) True 
 B)False

Question 9

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

Accepted Answer

A) True 
 B)False

Question 10

Conflict rituals

Accepted Answer

A) are always damaging. 
B) should be replaced with compromise. 
C) most often involve avoidance by both of the participants in the conflict. 
D) become problems when they are seen as the only way to resolve problems. 
E) are defined as ways partners use guilt and intimidation to fight dirty. 
A) are always damaging. 
B) should be replaced with compromise. 
C) most often involve avoidance by both of the participants in the conflict. 
D) become problems when they are seen as the only way to resolve problems. 
E) are defined as ways partners use guilt and intimidation to fight dirty.

Question 11

One key to the win-win approach to conflict resolution is to look for the single best solution at the beginning of your conversation.

Accepted Answer

A) True 
 B)False

Question 12

Researcher John Gottman has been able to predict with over 90 percent accuracy whether a marriage will end in divorce by looking for evidence of

Accepted Answer

A) complementary conflict styles. 
B) the four horsemen of destructive conflict styles. 
C) crazymaking behaviors. 
D) direct aggression. 
E) pseudoaccomodation. 
A) complementary conflict styles. 
B) the four horsemen of destructive conflict styles. 
C) crazymaking behaviors. 
D) direct aggression. 
E) pseudoaccomodation.

Question 13

When unhappy couples argue, they

Accepted Answer

A) use evaluative "you" language. 
B) ignore each other's nonverbal relational messages. 
C) have minimal empathy for the other. 
D) are not problem-oriented. 
E) All of these answers are correct . 
A) use evaluative "you" language. 
B) ignore each other's nonverbal relational messages. 
C) have minimal empathy for the other. 
D) are not problem-oriented. 
E) All of these answers are correct .

Question 14

A competing/win-lose conflict style

Accepted Answer

A) involves high concern for self and low concern for others. 
B) can sometimes enhance a relationship. 
C) has a distinguishing characteristic of power. 
D) occurs when people perceive a situation as being an "either-or" one. 
E) All of these answers are correct. 
A) involves high concern for self and low concern for others. 
B) can sometimes enhance a relationship. 
C) has a distinguishing characteristic of power. 
D) occurs when people perceive a situation as being an "either-or" one. 
E) All of these answers are correct.

Question 15

A conflict can exist only when both parties are aware of a disagreement.

Accepted Answer

A) True 
 B)False

Question 16

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.

Accepted Answer

A) True 
 B)False

Question 17

Compromise is considered a win-win conflict style because each person gets at least some of what they want.

Accepted Answer

A) True 
 B)False

Question 18

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

Accepted Answer

A) paraphrasing. 
B) perception checking. 
C) the assertive message format. 
D) high-level abstractions. 
E) emotional description. 
A) paraphrasing. 
B) perception checking. 
C) the assertive message format. 
D) high-level abstractions. 
E) emotional description.

Question 19

In the "Looking At Diversity" reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background?

Accepted Answer

A) Face conflict head on, and get to the bottom of any conflicts right away. 
B) Slow down and adopt an attitude of curiosity. 
C) Show genuine interest in the other person. 
D) both b and c 
E) none of the above 
A) Face conflict head on, and get to the bottom of any conflicts right away. 
B) Slow down and adopt an attitude of curiosity. 
C) Show genuine interest in the other person. 
D) both b and c 
E) none of the above

Question 20

At which step in the win-win, collaborative process would you utilize the assertive message format?

Accepted Answer

A) Identify your problem and unmet needs. 
B) Negotiate a solution. 
C) Make a date. 
D) Describe your problem and needs. 
E) Consider your partner's point of view. 
A) Identify your problem and unmet needs. 
B) Negotiate a solution. 
C) Make a date. 
D) Describe your problem and needs. 
E) Consider your partner's point of view.

The habitual approach you take when your needs appear incompatible with what another wants is called your

The conflict style where one has a low concern for him/herself and a high concern for others is called

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Of the following, what is not a step in negotiating a solution in the collaborative conflict style approach?

Conflict rituals are

Which of the following strategies is not recommend as a way to manage workplace bullying?

Collaboration is considered the single "best" way to resolve a conflict.

Interdependence must exist between two parties in order for a conflict to exist.

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

Conflict rituals

One key to the win-win approach to conflict resolution is to look for the single best solution at the beginning of your conversation.

Researcher John Gottman has been able to predict with over 90 percent accuracy whether a marriage will end in divorce by looking for evidence of

When unhappy couples argue, they

A competing/win-lose conflict style

A conflict can exist only when both parties are aware of a disagreement.

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.

Compromise is considered a win-win conflict style because each person gets at least some of what they want.

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

In the "Looking At Diversity" reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background?

At which step in the win-win, collaborative process would you utilize the assertive message format?

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

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Exam 11: Managing Interpersonal Conflicts

The habitual approach you take when your needs appear incompatible with what another wants is called your

The conflict style where one has a low concern for him/herself and a high concern for others is called

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Of the following, what is not a step in negotiating a solution in the collaborative conflict style approach?

Conflict rituals are

Which of the following strategies is not recommend as a way to manage workplace bullying?

Collaboration is considered the single "best" way to resolve a conflict.

Interdependence must exist between two parties in order for a conflict to exist.

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

Conflict rituals

One key to the win-win approach to conflict resolution is to look for the single best solution at the beginning of your conversation.

Researcher John Gottman has been able to predict with over 90 percent accuracy whether a marriage will end in divorce by looking for evidence of

When unhappy couples argue, they

A competing/win-lose conflict style

A conflict can exist only when both parties are aware of a disagreement.

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.

Compromise is considered a win-win conflict style because each person gets at least some of what they want.

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

In the "Looking At Diversity" reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background?

At which step in the win-win, collaborative process would you utilize the assertive message format?

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Filters