Question 1

In a survey of conflict views of college men and women, women were described as being

Accepted Answer

A) more concerned with maintaining the relationship during a conflict. 
B) more concerned with power in the conflict. 
C) more interested in the content of the conflict. 
D) more ego-involved in the conflict than men. 
E) All of these answers are correct. 
A) more concerned with maintaining the relationship during a conflict. 
B) more concerned with power in the conflict. 
C) more interested in the content of the conflict. 
D) more ego-involved in the conflict than men. 
E) All of these answers are correct.

Question 2

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description.
-This person pretends to give in and then continues to act in the same way.

Accepted Answer

A) mind reader 
B) crisis tickler 
C) guilt maker 
D) pseudoaccommodator 
E) avoider 
A) mind reader 
B) crisis tickler 
C) guilt maker 
D) pseudoaccommodator 
E) avoider

Question 3

A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.

Accepted Answer

A) True 
 B)False

Question 4

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls

Accepted Answer

A) defense arousal. 
B) nonverbal conflict. 
C) pseudo-messages. 
D) crazymaking. 
E) one-up conflict resolution. 
A) defense arousal. 
B) nonverbal conflict. 
C) pseudo-messages. 
D) crazymaking. 
E) one-up conflict resolution.

Question 5

All of the following are types of direct verbal aggression except

Accepted Answer

A) teasing. 
B) character attacks. 
C) threats. 
D) shoving. 
E) nonverbal emblems. 
A) teasing. 
B) character attacks. 
C) threats. 
D) shoving. 
E) nonverbal emblems.

Question 6

In order for a conflict to exist, two interdependent parties must perceive

Accepted Answer

A) incompatible goals. 
B) scarce resources. 
C) interference from the other party in achieving their goals. 
D) a, b, and c are correct. 
E) both a and c are correct. 
A) incompatible goals. 
B) scarce resources. 
C) interference from the other party in achieving their goals. 
D) a, b, and c are correct. 
E) both a and c are correct.

Question 7

An avoiding conflict style reflects the belief that there is no good way to resolve the conflict at hand.

Accepted Answer

A) True 
 B)False

Question 8

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?

Accepted Answer

A) complementary 
B) symmetrical 
C) tangential 
D) conditional 
E) None of these answers are correct 
A) complementary 
B) symmetrical 
C) tangential 
D) conditional 
E) None of these answers are correct

Question 9

What plays a significant role in the effectiveness of the accommodating conflict style?

Accepted Answer

A) goodwill 
B) motivation 
C) skill 
D) intelligence 
E) None of these answers are correct. 
A) goodwill 
B) motivation 
C) skill 
D) intelligence 
E) None of these answers are correct.

Question 10

Some scholars assert that conflict style is often determined simply by a person's biological makeup.

Accepted Answer

A) True 
 B)False

Question 11

Women are more likely than men to view withdrawal from conflict as more harmful to the relationship than do men.

Accepted Answer

A) True 
 B)False

Question 12

Stonewalling sends a(n)__________ message to the other person.

Accepted Answer

A) assertive message 
B) confirming 
C) disagreeing 
D) disconfirming 
E) competing 
A) assertive message 
B) confirming 
C) disagreeing 
D) disconfirming 
E) competing

Question 13

Destructive behaviors included in the "four horsemen" described by researcher John Gottman are likely to feed off each other and develop into destructive conflict rituals.

Accepted Answer

A) True 
 B)False

Question 14

Even when accommodation is a genuine act of kindness, it is not considered an acceptable style because the accommodator is showing a lack of regard for him/herself.

Accepted Answer

A) True 
 B)False

Question 15

Women are more likely than men to say "we have to talk about it" because

Accepted Answer

A) women are more accommodating than men. 
B) women are more insecure than men. 
C) women view withdrawal from a conflict as more injurious than men. 
D) women are more demanding than men. 
E) women are more direct than men. 
A) women are more accommodating than men. 
B) women are more insecure than men. 
C) women view withdrawal from a conflict as more injurious than men. 
D) women are more demanding than men. 
E) women are more direct than men.

Question 16

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description.
-Jacob kept all his frustrations to himself and then when his sister asked him to run an errand for him he erupted, telling her all the ways he felt she had imposed upon him in the past two weeks.

Accepted Answer

A) joker 
B) withholder 
C) gunnysacker 
D) trivial tyrannizer 
E) trapper 
A) joker 
B) withholder 
C) gunnysacker 
D) trivial tyrannizer 
E) trapper

Question 17

The win-win approach to conflict resolution requires parties to reach a solution through compromise.

Accepted Answer

A) True 
 B)False

Question 18

Conflict rituals are not necessarily wrong until they become the only way relational partners handle their conflicts.

Accepted Answer

A) True 
 B)False

Question 19

Men are more likely than women to

Accepted Answer

A) be more competitive. 
B) be more cooperative. 
C) give reasons for their suggestions. 
D) gossip, backbite, and exclude others. 
E) begin proposals with the word "lets." 
A) be more competitive. 
B) be more cooperative. 
C) give reasons for their suggestions. 
D) gossip, backbite, and exclude others. 
E) begin proposals with the word "lets."

Question 20

In order to decide which conflict style you should use, you should consider

Accepted Answer

A) the situation. 
B) the other person. 
C) your goals. 
D) the relationship. 
E) All of these answers are correct. 
A) the situation. 
B) the other person. 
C) your goals. 
D) the relationship. 
E) All of these answers are correct.

In a survey of conflict views of college men and women, women were described as being

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description. -This person pretends to give in and then continues to act in the same way.

A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls

All of the following are types of direct verbal aggression except

In order for a conflict to exist, two interdependent parties must perceive

An avoiding conflict style reflects the belief that there is no good way to resolve the conflict at hand.

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?

What plays a significant role in the effectiveness of the accommodating conflict style?

Some scholars assert that conflict style is often determined simply by a person's biological makeup.

Women are more likely than men to view withdrawal from conflict as more harmful to the relationship than do men.

Stonewalling sends a(n)__________ message to the other person.

Destructive behaviors included in the "four horsemen" described by researcher John Gottman are likely to feed off each other and develop into destructive conflict rituals.

Even when accommodation is a genuine act of kindness, it is not considered an acceptable style because the accommodator is showing a lack of regard for him/herself.

Women are more likely than men to say "we have to talk about it" because

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Jacob kept all his frustrations to himself and then when his sister asked him to run an errand for him he erupted, telling her all the ways he felt she had imposed upon him in the past two weeks.

The win-win approach to conflict resolution requires parties to reach a solution through compromise.

Conflict rituals are not necessarily wrong until they become the only way relational partners handle their conflicts.

Men are more likely than women to

In order to decide which conflict style you should use, you should consider

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Filters

Exam 11: Managing Interpersonal Conflicts

In a survey of conflict views of college men and women, women were described as being

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description. -This person pretends to give in and then continues to act in the same way.

A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls

All of the following are types of direct verbal aggression except

In order for a conflict to exist, two interdependent parties must perceive

An avoiding conflict style reflects the belief that there is no good way to resolve the conflict at hand.

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?

What plays a significant role in the effectiveness of the accommodating conflict style?

Some scholars assert that conflict style is often determined simply by a person's biological makeup.

Women are more likely than men to view withdrawal from conflict as more harmful to the relationship than do men.

Stonewalling sends a(n)__________ message to the other person.

Destructive behaviors included in the "four horsemen" described by researcher John Gottman are likely to feed off each other and develop into destructive conflict rituals.

Even when accommodation is a genuine act of kindness, it is not considered an acceptable style because the accommodator is showing a lack of regard for him/herself.

Women are more likely than men to say "we have to talk about it" because

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Jacob kept all his frustrations to himself and then when his sister asked him to run an errand for him he erupted, telling her all the ways he felt she had imposed upon him in the past two weeks.

The win-win approach to conflict resolution requires parties to reach a solution through compromise.

Conflict rituals are not necessarily wrong until they become the only way relational partners handle their conflicts.

Men are more likely than women to

In order to decide which conflict style you should use, you should consider

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Filters