Exam 19: Evaluating Staff Performance

The nurse manager is completing employee evaluations. Which practices should the manager use when doing these appraisals? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

An organization has begun using critical incidents as part of the evaluation process. The supervisor is meeting with a manager to review the manager's use of critical incidents since training last week. Which finding would concern the supervisor? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

The staff nurse has challenged the appraisal rating given by a new nurse manager. What should the nurse manager do?

A nurse manager has been terminated for failing to follow institutional policy and procedures. Upon reviewing the manager's files, the supervisor discovers multiple unfinished employee evaluations from the last two years. The supervisor is faced with which concerns? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

The manager senses that a nurse is very anxious at the beginning of the performance interview. How should the manager proceed?

The manager overhears a nurse say to a client, "I am having trouble getting your IV started because you are so fat." The manager determines that a critical incident form should be completed. Which entry is appropriate to document on the form?

Which statement would be inappropriate for a manager to write on an employee's performance appraisal?

A hospital uses a results-oriented evaluation system. During a nurse's hiring process, the manager states, "Once you have been officially hired, I want to meet with you regarding evaluation." What will be the focus of this meeting?

A nurse manager is discussing the hospital's changes to peer evaluation with nursing staff. Which comment by a staff nurse would the manager interpret as evidence of understanding this process?

A nurse manager gives a staff nurse an exceptional appraisal. The other nurses learn of the appraisal and are upset because this nurse has had numerous complaints from peers regarding laziness. The manager informs a colleague that the nurse obtained an exceptional appraisal because the nurse "will always work for me when I need extra help to come in." This is an example of which problem in evaluating?

A nurse manager overhears a conversation in which staff nurses complain about the evaluation process. One nurse says, "It really is just a waste of time. I get the same raise no matter what I'm rated." Which is the best way for the manager to address this concern?

An organization has changed its performance appraisal process and is conducting training for managers. What topics should the trainer include in the agenda for this session? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.