Question 1

Which of the following situations would be best suited for use of a lecture type of training session?

Accepted Answer

A) Training secretaries on the use of a new e-mail system. 
B) Training doctors on new malpractice laws. 
C) Training someone on new glass blowing techniques. 
D) Training customer service technicians in the use of new computer software. 
A) Training secretaries on the use of a new e-mail system. 
B) Training doctors on new malpractice laws. 
C) Training someone on new glass blowing techniques. 
D) Training customer service technicians in the use of new computer software. B

Question 2

You find that your training program is effective at the training level,but not the performance level.You should

Accepted Answer

A) continue using the training program. 
B) eliminate the training program. 
C) modify the training program. 
D) do nothing 
A) continue using the training program. 
B) eliminate the training program. 
C) modify the training program. 
D) do nothing C

Question 3

New Millennium Enterprises (NME)has been having problems with turnover because the supervisors are rude to the employees.NME institutes a training program that teaches supervisors how to treat employees with respect.Six months later the organization checks to see if the rate of turnover has gone down.This is an example of what type of criteria?

Accepted Answer

A) reactions 
B) learning 
C) behavior 
D) results 
A) reactions 
B) learning 
C) behavior 
D) results D

Question 4

Quick Burger,Inc.has been having problems with turnover because the supervisors are rude to the employees.Quick Burger institutes a training program that teaches supervisors how to treat employees with respect.At the end of the session,the trainer asks the participants how much they liked the training program.This is an example of what type of criteria?

Accepted Answer

A) reactions 
B) learning 
C) behavior 
D) results 
A) reactions 
B) learning 
C) behavior 
D) results

Question 5

Which type of training method has the advantage of giving the trainees the most immediate practice of new skills?

Accepted Answer

A) audiovisual instruction 
B) autoinstruction 
C) conference 
D) simulation 
A) audiovisual instruction 
B) autoinstruction 
C) conference 
D) simulation

Question 6

What is the last step in evaluating a training program?

Accepted Answer

A) collect data 
B) choose a design 
C) choose measures 
D) analyze and interpret results 
A) collect data 
B) choose a design 
C) choose measures 
D) analyze and interpret results

Question 7

Electronic training has been shown to be better than other methods of training (e.g.,lecture,conference,etc.).

Accepted Answer

A) True 
 B)False

Question 8

In designing a new training session for the employees at New Millennium Enterprises you decide to have your trainees watch someone perform a task and then have them perform the same task.What type of training have you used?

Accepted Answer

A) Autoinstruction 
B) Conference 
C) Simulation 
D) Modeling 
A) Autoinstruction 
B) Conference 
C) Simulation 
D) Modeling

Question 9

In evaluating the effectiveness of your training program you use a design that compares trainees with a group of employees who have not received the training.You have used what type of design to evaluate your training?

Accepted Answer

A) pretest-posttest 
B) control group design 
C) posttest-only 
D) reactions criteria 
A) pretest-posttest 
B) control group design 
C) posttest-only 
D) reactions criteria

Question 10

Mentoring has been associated with which of the following outcomes for protégés?

Accepted Answer

A) better job performance 
B) quicker promotion 
C) better job attitudes 
D) All of the above 
A) better job performance 
B) quicker promotion 
C) better job attitudes 
D) All of the above

Question 11

Behavior and results criteria are both examples of what level of criteria?

Accepted Answer

A) performance-level 
B) training-level 
C) trainee-level 
D) organization-level 
A) performance-level 
B) training-level 
C) trainee-level 
D) organization-level

Question 12

As the newly hired training coordinator for New Millennium Enterprises you are charged with making sure that all employees have the necessary skills to complete their jobs efficiently.Your first step in developing an organizational training program is to

Accepted Answer

A) Design effective training sessions on a broad variety of skills. 
B) Conduct a needs assessment of the skills needed by the people and the organization. 
C) Deliver a set of pre-developed training sessions until you learn the company culture. 
D) Administer a test to trainees to determine what they learned in training. 
A) Design effective training sessions on a broad variety of skills. 
B) Conduct a needs assessment of the skills needed by the people and the organization. 
C) Deliver a set of pre-developed training sessions until you learn the company culture. 
D) Administer a test to trainees to determine what they learned in training.

Question 13

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

Accepted Answer

A) person 
B) task 
C) job 
D) organization 
A) person 
B) task 
C) job 
D) organization

Question 14

Audiovisual instruction has the added advantage over traditional lecture because

Accepted Answer

A) often they use a variety of techniques to present the material. 
B) they can be presented to a large group of trainees at once. 
C) they are self-paced and do not use an instructor. 
D) the trainee pretends to do the task 
A) often they use a variety of techniques to present the material. 
B) they can be presented to a large group of trainees at once. 
C) they are self-paced and do not use an instructor. 
D) the trainee pretends to do the task

Question 15

What level of a needs assessment is concerned with how well job applicants or present employees are able to do job tasks?

Accepted Answer

A) person 
B) task 
C) job 
D) organization 
A) person 
B) task 
C) job 
D) organization

Question 16

Which statistic should be used to analyze data from a pretest-posttest design or a control-group study?

Accepted Answer

A) the Mean 
B) a Correlation 
C) a T-test 
D) an ANOVA 
A) the Mean 
B) a Correlation 
C) a T-test 
D) an ANOVA

Question 17

While training to be a manager,Sue pretends to give feedback to an employee.This is an example of what type of training?

Accepted Answer

A) on-the-job 
B) role playing 
C) autoinstruction 
D) overlearning 
A) on-the-job 
B) role playing 
C) autoinstruction 
D) overlearning

Question 18

The five steps for evaluating a training program do NOT include

Accepted Answer

A) setting criteria. 
B) choosing a design. 
C) analyzing and interpreting results. 
D) conducting a performance appraisal of the trainees. 
A) setting criteria. 
B) choosing a design. 
C) analyzing and interpreting results. 
D) conducting a performance appraisal of the trainees.

Question 19

The first step in developing an effective training program is:

Accepted Answer

A) Deliver the training. 
B) Design the training. 
C) Evaluate the training. 
D) Conduct needs assessment. 
A) Deliver the training. 
B) Design the training. 
C) Evaluate the training. 
D) Conduct needs assessment.

Question 20

Transfer of training

Accepted Answer

A) usually only occurs when elaborate training methods have been used. 
B) is demonstrated when an employees uses a newly trained skill on the job. 
C) does not occur with cognitive abilities training. 
D) is part of needs assessment 
A) usually only occurs when elaborate training methods have been used. 
B) is demonstrated when an employees uses a newly trained skill on the job. 
C) does not occur with cognitive abilities training. 
D) is part of needs assessment

Which of the following situations would be best suited for use of a lecture type of training session?

You find that your training program is effective at the training level,but not the performance level.You should

Which type of training method has the advantage of giving the trainees the most immediate practice of new skills?

What is the last step in evaluating a training program?

Electronic training has been shown to be better than other methods of training (e.g.,lecture,conference,etc.).

In designing a new training session for the employees at New Millennium Enterprises you decide to have your trainees watch someone perform a task and then have them perform the same task.What type of training have you used?

In evaluating the effectiveness of your training program you use a design that compares trainees with a group of employees who have not received the training.You have used what type of design to evaluate your training?

Mentoring has been associated with which of the following outcomes for protégés?

Behavior and results criteria are both examples of what level of criteria?

As the newly hired training coordinator for New Millennium Enterprises you are charged with making sure that all employees have the necessary skills to complete their jobs efficiently.Your first step in developing an organizational training program is to

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

Audiovisual instruction has the added advantage over traditional lecture because

What level of a needs assessment is concerned with how well job applicants or present employees are able to do job tasks?

Which statistic should be used to analyze data from a pretest-posttest design or a control-group study?

While training to be a manager,Sue pretends to give feedback to an employee.This is an example of what type of training?

The five steps for evaluating a training program do NOT include

The first step in developing an effective training program is:

Transfer of training

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Theories of Employee Motivation

Job Satisfaction and Organizational Commitment

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Organizational Development and Theory

Filters

Exam 7: Training

Which of the following situations would be best suited for use of a lecture type of training session?

You find that your training program is effective at the training level,but not the performance level.You should

Which type of training method has the advantage of giving the trainees the most immediate practice of new skills?

What is the last step in evaluating a training program?

Electronic training has been shown to be better than other methods of training (e.g.,lecture,conference,etc.).

In designing a new training session for the employees at New Millennium Enterprises you decide to have your trainees watch someone perform a task and then have them perform the same task.What type of training have you used?

In evaluating the effectiveness of your training program you use a design that compares trainees with a group of employees who have not received the training.You have used what type of design to evaluate your training?

Mentoring has been associated with which of the following outcomes for protégés?

Behavior and results criteria are both examples of what level of criteria?

As the newly hired training coordinator for New Millennium Enterprises you are charged with making sure that all employees have the necessary skills to complete their jobs efficiently.Your first step in developing an organizational training program is to

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

Audiovisual instruction has the added advantage over traditional lecture because

What level of a needs assessment is concerned with how well job applicants or present employees are able to do job tasks?

Which statistic should be used to analyze data from a pretest-posttest design or a control-group study?

While training to be a manager,Sue pretends to give feedback to an employee.This is an example of what type of training?

The five steps for evaluating a training program do NOT include

The first step in developing an effective training program is:

Transfer of training

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Theories of Employee Motivation

Job Satisfaction and Organizational Commitment

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Organizational Development and Theory

Filters