Exam 8: Products, Services and Brands: Building Customer Value

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________ marketing is the stage at which the product and marketing program are introduced into more realistic market settings.

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In the growth stage of the product life-cycle,the firm faces a trade-off between high ________ ________ and high ________ ________.

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Sales for the time-tried household cleansers made by Brite and New,Inc.have been declining for some time.If these products are typical,sales are declining because of technological advances,shifts in consumer tastes and lack of raw materials from foreign suppliers.

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Although test marketing costs can be high,they are often small when compared with ________.

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An attractive idea must be developed into a ________.

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Product improvements,product modifications and original products can all be classified as ________.

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JumBo Games is launching a new set of games in the commercialisation stage.The first decision for management to make is introduction timing,and the second is where to launch the new product.

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If a firm can afford to retain its declining product until major competitors withdraw from the market,it may enjoy several more years of satisfactory profits.

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During the growth stage of the PLC,the strategic focus should be on defending market share.

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A company getting ready to launch a new product must make several decisions.The company must first decide on ________.

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When Kraft focused on cost-cutting with its older and established brands,leaving them without much investment or modification,Kraft had decided to ________ the older products.

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The first part of the marketing strategy statement describes the target market,the planned product positioning,and the sales,________ and profit goals for the first few years.

(Multiple Choice)
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The PLC concept can be applied by marketers as a useful framework for describing how ________.

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________ test marketing uses a range of research and computer modelling approaches to evaluate consumer reactions and speed up the process.

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The R-W-W framework asks three questions: Is it real? Can we win? Is it worth doing? Marketers should ask these questions during the ________ stage of the new-product development process.

(Multiple Choice)
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Over the past 100 years or so,Crayola crayons have become a household staple in more than 80 countries around the world.Crayola crayons are in the ________ stage of the PLC.

(Multiple Choice)
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The search for new-product ideas should be ________ rather than ________.

(Multiple Choice)
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Between a third and a half of all new products fail or dramatically underperform.

(True/False)
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________ are temporary periods of unusually high sales driven by consumer enthusiasm and immediate product or brand popularity.

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A ________ is the way consumers perceive an actual or potential product.

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