Exam 14: Direct and Online Marketing
Exam 1: Marketing: Creating and Capturing Customer Value164 Questions
Exam 2: Company and Marketing Strategy: Partnering to Build Customer Relationships163 Questions
Exam 3: Sustainable Marketing: Social Responsibility and Ethics165 Questions
Exam 4: Analyzing the Marketing Environment152 Questions
Exam 5: Managing Marketing Information to Gain Customer Insights165 Questions
Exam 6: Understanding Consumer and Business Buyer Behaviour168 Questions
Exam 7: Segmentation, Targeting, and Positioning170 Questions
Exam 8: Developing and Managing Products and Services199 Questions
Exam 9: Brand Strategy and Management136 Questions
Exam 10: Pricing: Understanding and Capturing Customer Value170 Questions
Exam 11: Marketing Channels171 Questions
Exam 12: Communicating Customer Value: Advertising and Public Relations169 Questions
Exam 13: Personal Selling and Sales Promotion169 Questions
Exam 14: Direct and Online Marketing158 Questions
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For most companies, the first step in conducting online marketing is to ________.
place an ad online
send emails
create a website
create a social network
place search-related ads
(Short Answer)
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What is the main purpose of a corporate website?
to sell the company's products directly
to build customer goodwill
to show a catalog and give shopping tips
to give out coupons and tell about sales events or contests
to point out and explain competitors' weaknesses
(Short Answer)
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An online security concern that consumers have is contracting harmful viruses or malware.
(True/False)
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One of the advantages of direct marketing for sellers is that direct marketing ________.
offers access to buyers outside local markets
eliminates the need for a sales force
provides statistical information about industry buying habits
provides comparative information about customers and competitors
eliminates expenses such as order processing and inventory handling
(Essay)
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The popular press has paid the little attention to ________ online marketing even though this domain is flourishing.
B2C
B2B
C2C
C2B
global
(Short Answer)
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Since the introduction of the Canadian Do-Not-Call Registry, fraudulent schemes such as investment scams and phony collections for charity have been on the decline.
(True/False)
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Internet display ads have come a long way in recent years in terms of attracting and holding consumer attention.Which of the following is not a characteristic associated with new rich media today?
interactivity
a built-in measure
sound
video
animation
(Short Answer)
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On www.consumerist.com, people exchange views and obtain information about products.This website is an example of a ________.
content website
web community
content sponsorship
contextual advertisement
marketing website
(Short Answer)
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eBay, Fiverr, Craigslist, and Amazon offer popular market spaces for online exchange of goods and information.These online companies are examples of ________ online marketing.
B2C
B2B
C2C
C2B
global commerce
(Short Answer)
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What two steps should marketers using new direct marketing technologies take to avoid backlash from consumers who may resent such marketing as an invasion of their privacy?
(Essay)
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Online communities where people socialize or exchange information and opinions are called ________.
corporate websites
marketing websites
online social networks
interactive websites
affiliate programs
(Short Answer)
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Which of the following is a challenge of marketing through online social networks?
Existing networks are resistant to direct advertising.
Users may resent an intrusive marketing message.
It is hard to measure how frequently networks are used and by how many participants.
Most existing networks are already controlled by major corporations.
Fewer consumers are using large online social networks such as Facebook and Twitter.
(Essay)
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Which of the following is least likely to be one of the benefits for the buyer in direct marketing?
access to numerous products
access to comparative information
convenience
guaranteed low prices
privacy
(Short Answer)
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Which of the following is necessary for direct marketing to be effective?
an online presence
a good customer database
a well-trained sales force
inbound telephone marketing
use of new digital direct marketing technologies
(Short Answer)
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