Exam 1: Organizations and Organizational Effectiveness

Jeffrey Bezos saw the opportunity to sell books over the Internet, which was growing. So he started a Web site where people could buy new books and sell there existing books. This was the first Web site dedicated to buying or selling books. This is an example of ________.

Value creation by an organization takes place at three stages: input, conversion, and output. Out of these three stages, only the conversion stage is affected by the environment in which the organization operates.

________ is the process by which people recognize opportunities to satisfy needs and then gather and use resources to meet those needs.

Usually the ________ goals lay out the mission of the organization.

List four examples of factors or entities impacting the organization's environment.

Which of the following is a part of an organizations' inputs?

Competitive advantage is the ability of a company to ________.

A computer manufacturer was concerned about its effectiveness, so it eliminated a level in its hierarchy and decentralized decision-making authority. Which of the following approaches is it using to evaluate organizational effectiveness?

Which of the following statements is true regarding organizational design?

________ are cost savings that result when goods and services are produced in large volume on automated production lines.

Which of the following are contingencies that cause the organization to face uncertainty?

Which of the following definitions best describes a contingency?

Organizational culture ________.

Operative goals ________.

The process by which organizations move from their present state to some desired future state is called ________.

Robert decided to create a Web site for buying and selling electronic products and he only recruited people who could provide high-quality, customer-friendly service that would appeal most to his Internet customers. This shows that Robert is trying to create value at the ________ stage.

Organizations that provide essentially the same goods and services will always have similar organizational cultures.

An organization is a tool people use to coordinate their actions to obtain something they desire or value.

The external resource approach to measuring organizational effectiveness evaluates an organization's ability to be innovative and function quickly and responsively.

Economies of scope are cost savings achieved when an organization manufactures products in large volumes.