Question 1

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

Accepted Answer

A) True 
 B)False

Question 2

The principal capital budgeting models for evaluating information technology projects are the payback method,the accounting rate of return on investment (ROI),the net present value,and the:

Accepted Answer

A) future present value. 
B) internal rate of return. 
C) external rate of return. 
D) ROPM (real options pricing model). 
E) present value of future cash flows. 
A) future present value. 
B) internal rate of return. 
C) external rate of return. 
D) ROPM (real options pricing model). 
E) present value of future cash flows.

Question 3

Which of the following statistics from studies on failed projects is not true?

Accepted Answer

A) Large software projects on average run 33 percent over schedule. 
B) Large software projects on average run 66 percent over budget. 
C) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original schedule and budget projections and fail to perform as originally specified. 
D) As many as 17 percent of projects turn out so badly that they can threaten the existence of the company. 
E) The average cost overrun of IT projects is 20 percent. 
A) Large software projects on average run 33 percent over schedule. 
B) Large software projects on average run 66 percent over budget. 
C) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original schedule and budget projections and fail to perform as originally specified. 
D) As many as 17 percent of projects turn out so badly that they can threaten the existence of the company. 
E) The average cost overrun of IT projects is 20 percent.

Question 4

All of the following are directly correlated with increased risk except:

Accepted Answer

A) a large amount of technical expertise from project team and information team staff. 
B) a large amount of dollars spent. 
C) a large amount of implementation staff. 
D) a large amount of time allocated for implementation. 
E) a large amount of organizational units affected. 
A) a large amount of technical expertise from project team and information team staff. 
B) a large amount of dollars spent. 
C) a large amount of implementation staff. 
D) a large amount of time allocated for implementation. 
E) a large amount of organizational units affected.

Question 5

A Gantt chart graphically depicts project tasks and their interrelationships.

Accepted Answer

A) True 
 B)False

Question 6

Ergonomics is the interaction of people and machines in the work environment,including the design of jobs,health issues,and the end-user interface of information systems.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is at the top of the management structure for information systems projects in a large company?

Accepted Answer

A) Project team 
B) Project management group 
C) Corporate strategic planning group and information systems steering committee 
D) Information systems managers 
E) End-user managers 
A) Project team 
B) Project management group 
C) Corporate strategic planning group and information systems steering committee 
D) Information systems managers 
E) End-user managers

Question 8

If an intended benefit of an IT project is improved decision making,managers should develop a set of metrics to quantify the value of an improved decision.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a limitation of using a financial approach to evaluate information systems?

Accepted Answer

A) Inability to measure ROI 
B) Inability to control vendor costs 
C) Inability to assess risk 
D) Inability to assess costs from organizational disruption 
E) Inability to assess the cost of technology 
A) Inability to measure ROI 
B) Inability to control vendor costs 
C) Inability to assess risk 
D) Inability to assess costs from organizational disruption 
E) Inability to assess the cost of technology

Question 10

Americlinic,a national chain of budget health-care clinics,is creating an information system that will allow patients and doctors at participating franchises to communicate online.The goal of the system is to allow doctors to respond to minor health questions quickly and more efficiently,saving patients unnecessary visits to the clinic.This will be a major procedural change.What steps would you recommend to this company to ensure the user acceptance of the system?

Accepted Answer

The first step should be to conduct an o

Question 11

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

Accepted Answer

A) True 
 B)False

Question 12

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following best describes the relationship between system implementation and user involvement and management support?

Accepted Answer

A) System implementation rarely benefits from user involvement. 
B) System implementation benefits from user support,but does not require management support. 
C) System implementation generally benefits from high levels of user involvement and management support. 
D) System implementation benefits from management support,but does not require user support. 
E) System implementation rarely benefits from management support. 
A) System implementation rarely benefits from user involvement. 
B) System implementation benefits from user support,but does not require management support. 
C) System implementation generally benefits from high levels of user involvement and management support. 
D) System implementation benefits from management support,but does not require user support. 
E) System implementation rarely benefits from management support.

Question 14

The data entry screen is an example of a user interface.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following would not be covered in the Budget Requirements section of an information systems plan?

Accepted Answer

A) Requirements 
B) Potential savings 
C) Difficulties meeting business requirements 
D) Financing 
E) Acquisition cycle 
A) Requirements 
B) Potential savings 
C) Difficulties meeting business requirements 
D) Financing 
E) Acquisition cycle

Question 16

On average,private sector IT projects underestimated budget and delivery time of systems by ________ percent.

Accepted Answer

A) 30 
B) 40 
C) 50 
D) 60 
E) 70 
A) 30 
B) 40 
C) 50 
D) 60 
E) 70

Question 17

A road map indicating the direction of systems development,the rationale,the current systems,new developments to consider,the management strategy,the implementation plan,and the budget is called a(n):

Accepted Answer

A) project plan. 
B) portfolio analysis. 
C) information systems plan. 
D) enterprise analysis. 
E) strategic planning document. 
A) project plan. 
B) portfolio analysis. 
C) information systems plan. 
D) enterprise analysis. 
E) strategic planning document.

Question 18

As discussed in the chapter,which of the following is not one of the immediate consequences of inadequate software project management?

Accepted Answer

A) Cost overruns 
B) Customer loyalty 
C) Time slippage 
D) Technical shortfalls 
E) Failure to obtain anticipated benefits 
A) Cost overruns 
B) Customer loyalty 
C) Time slippage 
D) Technical shortfalls 
E) Failure to obtain anticipated benefits

Question 19

A firm in the finance industry should do which of the following to ensure that it stays current with technology?

Accepted Answer

A) Select only low-cost,low risk projects 
B) Limit work to those projects with great rewards 
C) Select only low-risk,high-reward projects 
D) Have a few high-risk,high benefit projects 
E) Avoid projects that were very costly 
A) Select only low-cost,low risk projects 
B) Limit work to those projects with great rewards 
C) Select only low-risk,high-reward projects 
D) Have a few high-risk,high benefit projects 
E) Avoid projects that were very costly

Question 20

The ________ reviews and approves plans for systems in all divisions.

Accepted Answer

A) project management group 
B) project team 
C) information systems steering committee 
D) corporate strategic planning committee 
E) board of directors 
A) project management group 
B) project team 
C) information systems steering committee 
D) corporate strategic planning committee 
E) board of directors

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

The principal capital budgeting models for evaluating information technology projects are the payback method,the accounting rate of return on investment (ROI),the net present value,and the:

Which of the following statistics from studies on failed projects is not true?

All of the following are directly correlated with increased risk except:

A Gantt chart graphically depicts project tasks and their interrelationships.

Ergonomics is the interaction of people and machines in the work environment,including the design of jobs,health issues,and the end-user interface of information systems.

Which of the following is at the top of the management structure for information systems projects in a large company?

If an intended benefit of an IT project is improved decision making,managers should develop a set of metrics to quantify the value of an improved decision.

Which of the following is a limitation of using a financial approach to evaluate information systems?

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

Which of the following best describes the relationship between system implementation and user involvement and management support?

The data entry screen is an example of a user interface.

Which of the following would not be covered in the Budget Requirements section of an information systems plan?

On average,private sector IT projects underestimated budget and delivery time of systems by ________ percent.

A road map indicating the direction of systems development,the rationale,the current systems,new developments to consider,the management strategy,the implementation plan,and the budget is called a(n):

As discussed in the chapter,which of the following is not one of the immediate consequences of inadequate software project management?

A firm in the finance industry should do which of the following to ensure that it stays current with technology?

The ________ reviews and approves plans for systems in all divisions.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters

Exam 14: Managing Projects

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

The principal capital budgeting models for evaluating information technology projects are the payback method,the accounting rate of return on investment (ROI),the net present value,and the:

Which of the following statistics from studies on failed projects is not true?

All of the following are directly correlated with increased risk except:

A Gantt chart graphically depicts project tasks and their interrelationships.

Ergonomics is the interaction of people and machines in the work environment,including the design of jobs,health issues,and the end-user interface of information systems.

Which of the following is at the top of the management structure for information systems projects in a large company?

If an intended benefit of an IT project is improved decision making,managers should develop a set of metrics to quantify the value of an improved decision.

Which of the following is a limitation of using a financial approach to evaluate information systems?

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

Which of the following best describes the relationship between system implementation and user involvement and management support?

The data entry screen is an example of a user interface.

Which of the following would not be covered in the Budget Requirements section of an information systems plan?

On average,private sector IT projects underestimated budget and delivery time of systems by ________ percent.

A road map indicating the direction of systems development,the rationale,the current systems,new developments to consider,the management strategy,the implementation plan,and the budget is called a(n):

As discussed in the chapter,which of the following is not one of the immediate consequences of inadequate software project management?

A firm in the finance industry should do which of the following to ensure that it stays current with technology?

The ________ reviews and approves plans for systems in all divisions.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters