Question 1

The most successful solutions or methods for achieving a business objective are called:

Accepted Answer

A) value activities. 
B) best processes. 
C) core competencies. 
D) best practices. 
E) benchmarks. 
A) value activities. 
B) best processes. 
C) core competencies. 
D) best practices. 
E) benchmarks.

Question 2

All of the following statements are true about information technology's impact on business firms except:

Accepted Answer

A) it helps firms expand in size. 
B) it helps firms lower the cost of market participation. 
C) it helps reduce internal management costs. 
D) it helps reduce transaction costs. 
E) it helps reduce agency costs. 
A) it helps firms expand in size. 
B) it helps firms lower the cost of market participation. 
C) it helps reduce internal management costs. 
D) it helps reduce transaction costs. 
E) it helps reduce agency costs.

Question 3

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?

Accepted Answer

A) Product differentiation 
B) Traditional competitors 
C) Low number of suppliers 
D) New market entrants 
E) Low number of customers 
A) Product differentiation 
B) Traditional competitors 
C) Low number of suppliers 
D) New market entrants 
E) Low number of customers

Question 4

When the output of some units in a firm can be used as inputs to other units,synergies develop,which can lower costs and generate profits.

Accepted Answer

A) True 
 B)False

Question 5

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

Accepted Answer

A) retention costs. 
B) preservation costs. 
C) differentiation costs. 
D) switching costs. 
E) variation costs. 
A) retention costs. 
B) preservation costs. 
C) differentiation costs. 
D) switching costs. 
E) variation costs.

Question 6

Walmart's continuous replenishment system allows it to do all of the following except:

Accepted Answer

A) provide mass customization. 
B) transmit orders to restock directly to its suppliers. 
C) keep costs low. 
D) better meet customer demands. 
E) fine-tune merchandise availability. 
A) provide mass customization. 
B) transmit orders to restock directly to its suppliers. 
C) keep costs low. 
D) better meet customer demands. 
E) fine-tune merchandise availability.

Question 7

All organizations have bedrock,unquestioned assumptions that define their goals and products.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following represent the primary activities of a firm?

Accepted Answer

A) Inbound logistics,operations,outbound logistics,sales and marketing,and service 
B) Inbound logistics,operations,outbound logistics,technology,and service 
C) Procurement,inbound logistics,operations,technology,and outbound logistics 
D) Procurement,operations,technology,sales and marketing,and services 
E) Organization infrastructure,human resources,technology,and procurement 
A) Inbound logistics,operations,outbound logistics,sales and marketing,and service 
B) Inbound logistics,operations,outbound logistics,technology,and service 
C) Procurement,inbound logistics,operations,technology,and outbound logistics 
D) Procurement,operations,technology,sales and marketing,and services 
E) Organization infrastructure,human resources,technology,and procurement

Question 9

As discussed in the chapter opening case,which of the following statements about Verizon is not true?

Accepted Answer

A) Verizon is focusing on satellite-based television in its competition with AT&T. 
B) Verizon claims that its wireless network is the largest and most reliable in the United States. 
C) Verizon is investing in upgrading its high-speed networks. 
D) Verizon sees mobile ads and video as an investment for the future. 
E) Verizon offers a standalone video service. 
A) Verizon is focusing on satellite-based television in its competition with AT&T. 
B) Verizon claims that its wireless network is the largest and most reliable in the United States. 
C) Verizon is investing in upgrading its high-speed networks. 
D) Verizon sees mobile ads and video as an investment for the future. 
E) Verizon offers a standalone video service.

Question 10

According to research on organizational resistance,the four components that must be changed in an organization in order to successfully implement a new information system are:

Accepted Answer

A) environment,organization,structure,and tasks. 
B) technology,people,culture,and structure. 
C) organization,culture,management,and environment. 
D) tasks,technology,people,and structure. 
E) costs,tasks,structure,and management. 
A) environment,organization,structure,and tasks. 
B) technology,people,culture,and structure. 
C) organization,culture,management,and environment. 
D) tasks,technology,people,and structure. 
E) costs,tasks,structure,and management.

Question 11

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered:

Accepted Answer

A) organizational adjustments. 
B) strategic transitions. 
C) systems alterations. 
D) business goal transitions. 
E) sociotechnical transitions. 
A) organizational adjustments. 
B) strategic transitions. 
C) systems alterations. 
D) business goal transitions. 
E) sociotechnical transitions.

Question 12

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

Accepted Answer

A) Product differentiation 
B) Low-cost leadership 
C) Focusing on market niche 
D) Strengthening customer intimacy 
E) Strengthening supplier intimacy 
A) Product differentiation 
B) Low-cost leadership 
C) Focusing on market niche 
D) Strengthening customer intimacy 
E) Strengthening supplier intimacy

Question 13

Which of the following is an example of synergy in business?

Accepted Answer

A) Amazon's use of the Internet to sell books 
B) Bank of America acquiring Countrywide Financial to reach a large pool of new customers 
C) Blockbuster combining traditional video rental with online video rental 
D) Walmart's order entry and inventory management system to coordinate with suppliers 
E) Nike's use of technology to improve its product offerings 
A) Amazon's use of the Internet to sell books 
B) Bank of America acquiring Countrywide Financial to reach a large pool of new customers 
C) Blockbuster combining traditional video rental with online video rental 
D) Walmart's order entry and inventory management system to coordinate with suppliers 
E) Nike's use of technology to improve its product offerings

Question 14

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies?

Accepted Answer

A) Low-cost leadership 
B) Marketing effectiveness 
C) Focusing on market niche 
D) Strengthening supplier intimacy 
E) Developing synergies 
A) Low-cost leadership 
B) Marketing effectiveness 
C) Focusing on market niche 
D) Strengthening supplier intimacy 
E) Developing synergies

Question 15

A(n)________ is an activity for which a firm is a world-class leader.

Accepted Answer

A) expertise area 
B) competitive advantage 
C) growth driver 
D) efficiency 
E) core competency 
A) expertise area 
B) competitive advantage 
C) growth driver 
D) efficiency 
E) core competency

Question 16

A professional bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.

Accepted Answer

A) True 
 B)False

Question 17

The inventors of a disruptive technology typically benefit the most from the technology;it is rare that fast followers catch up quickly.

Accepted Answer

A) True 
 B)False

Question 18

A firm can be said to have competitive advantage when it has access to resources that others do not.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about network economics is not true?

Accepted Answer

A) Uber is an example of a business model that is based on the principle of network economics. 
B) The law of diminishing returns does not always apply to every situation. 
C) From a network economics perspective,the value of a community of people grows as the number of participants in the community increases. 
D) Information technology can be strategically useful from a network economics perspective. 
E) In network economics,the marginal cost of adding new members to the network is higher than the marginal gain. 
A) Uber is an example of a business model that is based on the principle of network economics. 
B) The law of diminishing returns does not always apply to every situation. 
C) From a network economics perspective,the value of a community of people grows as the number of participants in the community increases. 
D) Information technology can be strategically useful from a network economics perspective. 
E) In network economics,the marginal cost of adding new members to the network is higher than the marginal gain.

Question 20

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

Accepted Answer

A) competitive forces 
B) value chain 
C) bargaining power 
D) new entrant 
E) rivalry 
A) competitive forces 
B) value chain 
C) bargaining power 
D) new entrant 
E) rivalry

The most successful solutions or methods for achieving a business objective are called:

All of the following statements are true about information technology's impact on business firms except:

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?

When the output of some units in a firm can be used as inputs to other units,synergies develop,which can lower costs and generate profits.

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

Walmart's continuous replenishment system allows it to do all of the following except:

All organizations have bedrock,unquestioned assumptions that define their goals and products.

Which of the following represent the primary activities of a firm?

As discussed in the chapter opening case,which of the following statements about Verizon is not true?

According to research on organizational resistance,the four components that must be changed in an organization in order to successfully implement a new information system are:

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered:

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

Which of the following is an example of synergy in business?

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies?

A(n)________ is an activity for which a firm is a world-class leader.

A professional bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.

The inventors of a disruptive technology typically benefit the most from the technology;it is rare that fast followers catch up quickly.

A firm can be said to have competitive advantage when it has access to resources that others do not.

Which of the following statements about network economics is not true?

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 3: Information Systems,organizations,and Strategy

The most successful solutions or methods for achieving a business objective are called:

All of the following statements are true about information technology's impact on business firms except:

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?

When the output of some units in a firm can be used as inputs to other units,synergies develop,which can lower costs and generate profits.

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

Walmart's continuous replenishment system allows it to do all of the following except:

All organizations have bedrock,unquestioned assumptions that define their goals and products.

Which of the following represent the primary activities of a firm?

As discussed in the chapter opening case,which of the following statements about Verizon is not true?

According to research on organizational resistance,the four components that must be changed in an organization in order to successfully implement a new information system are:

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered:

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

Which of the following is an example of synergy in business?

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies?

A(n)________ is an activity for which a firm is a world-class leader.

A professional bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.

The inventors of a disruptive technology typically benefit the most from the technology;it is rare that fast followers catch up quickly.

A firm can be said to have competitive advantage when it has access to resources that others do not.

Which of the following statements about network economics is not true?

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters