Question 1

When two departments are in conflict but are also facing a common threat, the management is most appropriate.

Accepted Answer

A)  competing 
B)  accommodation 
C)  compromising 
D)  collaborating

Question 2

The conflict that occurs between a company and a union during a strike is an example of:

Accepted Answer

A)  horizontal conflict. 
B)  intragroup conflict. 
C)  interorganizational conflict. 
D)  line-staff conflict.

Question 3

Match the following:
-Win-win outcome

Accepted Answer

A) Delaying action or buying time rather than directly solving a problem 
B) Attempting to make up for a negative situation by devoting oneself to another pursuit with increased vigor 
C) Doing nothing 
D) Both parties to a conflict gain 
E) Labeling or discrediting an opponent

Question 4

What are the causes of conflicts that arise out of personal characteristics of those in a conflict?

Accepted Answer

The answer of What are the causes of conflicts that...

Question 5

Education on cultural differences can make significant progress in preventing conflict.

Accepted Answer

A) True 
 B)False

Question 6

You are supervising a work crew and you notice that the crew members have a high desire for conformity in the group. This behavior is repeatedly resulting in incorrect decision-making outcomes. In such a situation, you should:

Accepted Answer

A)  encourage territoriality in your work crew. 
B)  develop trust within your work crew. 
C)  stimulate functional conflict in your work crew. 
D)  challenge crew members to choose between two or more things in which they believe.

Question 7

In which of the following situations should the competing style of conflict management be used?

Accepted Answer

A)  When quick, decisive action is vital 
B)  When others can resolve the conflict more effectively 
C)  When issues seem tangential or symptomatic of other issues 
D)  When issues are more important to others than to oneself

Question 8

The key to managing conflict in a multicultural workforce is:

Accepted Answer

A)  to address the power distance issue. 
B)  to bring each employee's skills and abilities at par with everyone else. 
C)  to reduce interdependence among teams. 
D)  to incorporate diversity training.

Question 9

Match the following:
-Character assassination

Accepted Answer

A) Delaying action or buying time rather than directly solving a problem 
B) Attempting to make up for a negative situation by devoting oneself to another pursuit with increased vigor 
C) Doing nothing 
D) Both parties to a conflict gain 
E) Labeling or discrediting an opponent

Question 10

A negotiation approach where each party seeks to maximize its resources is called:

Accepted Answer

A)  recursive bargaining. 
B)  distributive bargaining. 
C)  spiral bargaining. 
D)  collective bargaining.

Question 11

The mechanisms used by individuals to make the best of a conflict situation are considered:

Accepted Answer

A)  conversion mechanisms. 
B)  cooperative mechanisms. 
C)  compromise mechanisms. 
D)  withdrawal mechanisms.

Question 12

Match the following:
-Intergroup conflict

Accepted Answer

A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments

Question 13

Match the following:
-Collaborating

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together

Question 14

Match the following:
-Avoiding

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together

Question 15

A withdrawal mechanism that provides an escape from a conflict through daydreaming is known as:

Accepted Answer

A)  flight. 
B)  fantasy. 
C)  conversion. 
D)  displacement.

Question 16

When one's values conflict with his/her job demands, this is conflict.

Accepted Answer

A)  intersender 
B)  person-role 
C)  work-home 
D)  intrasender

Question 17

To avoid dysfunctional conflicts in virtual teams, a manager should:

Accepted Answer

A)  make sure that face-to-face interactions are kept to a minimum. 
B)  find out a good fit between the values of the individuals and the organization. 
C)  make sure virtual team members have threaded discussions. 
D)  ensure that the tasks of the virtual teams fit their methods of interacting.

Question 18

Match the following:
-Dysfunctional conflict

Accepted Answer

A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments

Question 19

When a child gets sick at school, the parent often must leave work to care for the child. This would be an example of:

Accepted Answer

A)  interrole conflict. 
B)  intrarole conflict. 
C)  intersender conflict. 
D)  intrasender conflict.

Question 20

Match the following:
-Displacement

Accepted Answer

A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem

Exam 13: Conflict and Negotiation

When two departments are in conflict but are also facing a common threat, the management is most appropriate.

The conflict that occurs between a company and a union during a strike is an example of:

Match the following: -Win-win outcome

What are the causes of conflicts that arise out of personal characteristics of those in a conflict?

Education on cultural differences can make significant progress in preventing conflict.

You are supervising a work crew and you notice that the crew members have a high desire for conformity in the group. This behavior is repeatedly resulting in incorrect decision-making outcomes. In such a situation, you should:

In which of the following situations should the competing style of conflict management be used?

The key to managing conflict in a multicultural workforce is:

Match the following: -Character assassination

A negotiation approach where each party seeks to maximize its resources is called:

The mechanisms used by individuals to make the best of a conflict situation are considered:

Match the following: -Intergroup conflict

Match the following: -Collaborating

Match the following: -Avoiding

A withdrawal mechanism that provides an escape from a conflict through daydreaming is known as:

When one's values conflict with his/her job demands, this is conflict.

To avoid dysfunctional conflicts in virtual teams, a manager should:

Match the following: -Dysfunctional conflict

When a child gets sick at school, the parent often must leave work to care for the child. This would be an example of:

Match the following: -Displacement