Question 1

In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the future. Briefly identify these skills.

Accepted Answer

The essential skills include (1) resource management skills, such as time management; (2) information management skills, such as data interpretation; (3) personal interaction skills, such as teamwork; (4) systems behavior and performance skills, such as cause- effect relationships; and (5) technology utilization skills, such as troubleshooting skills.

Question 2

Describe the activities involved in learning about organizational behavior.

Accepted Answer

Learning about organizational behavior includes at least three activities. First, the science of organizational behavior requires the mastery of a certain body of objective knowledge. Objective knowledge results from research, experimentation, and scientific observation. Second, the practice of organizational behavior requires skill development based on knowledge and an understanding of oneself in order to master the abilities essential to success. Third, both objective knowledge and skill development must be applied in real-world settings.

Question 3

The recent emphasis on sources and treatment of hypertension with respect to occupational health and well-being is an example of a contribution from the discipline of .

Accepted Answer

A)   medicine
B)   psychology
C)   sociology
D)   management A

Question 4

Which of the following is not an internal component of a work organization?

Accepted Answer

A)   Structure
B)   Task
C)   Technology
D)   Consumers

Question 5

An internal perspective of human behavior tends to explain a person's actions in terms of:

Accepted Answer

A)   his/her work load.
B)   his/her past experiences.
C)   task design.
D)   organization communication channels.

Question 6

Early research with individuals, groups, and organizations in the midst of environmental change found that change is often experienced as a threat that leads to a reliance on well-learned and dominant forms of behavior.

Accepted Answer

A) True 
 B)False

Question 7

People respond with a(n) in the midst of environmental change.

Accepted Answer

A)   open behavior
B)   proactive behavior
C)   sympathetic behavior
D)   reactive behavior

Question 8

Objective knowledge, in any field of study, is developed through .

Accepted Answer

A)   experience
B)   training
C)   application of skills
D)   basic and applied research

Question 9

The study of organizational behavior is concerned with:

Accepted Answer

A)   psychosocial and interpersonal dynamics in organizations and organizational structure.
B)   psychosocial and interpersonal dynamics in organizations and work design.
C)   culture, interpersonal, and group dynamics in organizations.
D)   psychosocial, interpersonal, and group dynamics in organizations.

Question 10

Match the following:
-Technology

Accepted Answer

A)  Economic activity outside of the firm
B)  An organization's primary concern, goal, and/or reason for existence
C)  Tools, equipment, and procedures for producing output
D)  An organization that receives inputs from the environment and releases outputs to the environment
E)  The result of an organization's conversion processF) The specific setting within which organizational behavior is enacted

Question 11

The informal organization is the unofficial part of the system.

Accepted Answer

A) True 
 B)False

Question 12

Match the following:
-Environment

Accepted Answer

A)  Economic activity outside of the firm
B)  An organization's primary concern, goal, and/or reason for existence
C)  Tools, equipment, and procedures for producing output
D)  An organization that receives inputs from the environment and releases outputs to the environment
E)  The result of an organization's conversion processF) The specific setting within which organizational behavior is enacted

Question 13

Match the following:
-Psychology

Accepted Answer

A)  The applied science of energy and matter
B)  The science of human behavior
C)  The science of human learned behavior and study of organizational culture
D)  A discipline concerned with the study of organizations
E)  The science of society and study of groups

Question 14

Match the following:
-Anthropology

Accepted Answer

A)  The applied science of energy and matter
B)  The science of human behavior
C)  The science of human learned behavior and study of organizational culture
D)  A discipline concerned with the study of organizations
E)  The science of society and study of groups

Question 15

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

Accepted Answer

A)   customer-driven focus.
B)   decision making based on quantitative data.
C)   a high-performance system to execute business strategy.
D)   an emphasis on self-directed work teams.

Question 16

Define organizational behavior and name the organizational variables that affect human behavior at work.

Accepted Answer

The answer of Define organizational behavior and name the organizational...

Question 17

The internal or external perspectives offer:

Accepted Answer

A)   complementary explanations for human behavior.
B)   similar explanations for human behavior.
C)   conflicting explanations for human behavior.
D)   alternative explanations for human behavior.

Question 18

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," which type of perspective for Mary's behavior does the manager use?

Accepted Answer

A)   Internal
B)   External
C)   Interactive
D)   Cultural

Question 19

The core technology of a university is its:

Accepted Answer

A)   student brain power.
B)   library, laboratories, classrooms, and computer equipment.
C)   registration and billing systems.
D)   athletic programs.

Question 20

The use of Twitter as a marketing and communication device for companies is an example of:

Accepted Answer

A)   social networking.
B)   networking elements of an organization's task environment.
C)   the informal elements of an organization.
D)   an organization's technology.

Exam 1: Organizational Behavior and Opportunity