Defective Services Can Easily Be Corrected Before They Reach the Customer

Q14: Which of the following comparisons between physical

Q15: Compared to physical goods,services are the dominant

Q16: Services do not typically rely on physical

Q17: A service cannot be seen,touched,or held.

Q18: All services do not vary in the

Q20: COMPLETION QUESTIONS<br>Deed,Performance,or Effort<br>Simultaneity<br>Intangible<br>Variability<br>Co-producer<br>Perishability<br>Rental/Access<br>Services<br>Supplementary<br>Business to business service organizations<br>Consumer

Q21: Is services marketing really different from the

Q22: COMPLETION QUESTIONS<br>Deed,Performance,or Effort<br>Simultaneity<br>Intangible<br>Variability<br>Co-producer<br>Perishability<br>Rental/Access<br>Services<br>Supplementary<br>Business to business service organizations<br>Consumer

Q23: As a class exercise,students were given a

Q24: COMPLETION QUESTIONS<br>Deed,Performance,or Effort<br>Simultaneity<br>Intangible<br>Variability<br>Co-producer<br>Perishability<br>Rental/Access<br>Services<br>Supplementary<br>Business to business service organizations<br>Consumer