Question 1

In a brief essay,discuss how mobile devices,such as iPhones,are used by firms to facilitate both employee orientation and employee training.

Accepted Answer

The answer of In a brief essay,discuss how mobile devices,such...

Question 2

The four basic categories of training program outcomes that are typically measured include reactions,learning,behavior,and results.

Accepted Answer

A) True 
 B)False

Question 3

Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.

Accepted Answer

A) True 
 B)False

Question 4

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

Accepted Answer

A) True 
 B)False

Question 5

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Accepted Answer

A)  employee benefits 
B)  personnel policies 
C)  daily routine 
D)  wage curves 
E)  safety measures

Question 6

Survey research and team building are technostructural organizational development techniques.

Accepted Answer

A) True 
 B)False

Question 7

Evidence suggests that trainees are more likely to remember information presented during an online training session when audio narration is combined with on-screen text.

Accepted Answer

A) True 
 B)False

Question 8

An employer's decision to deliver on-the-job training or Web-based training is most likely determined by which of the following?

Accepted Answer

A)  task analysis 
B)  organizational culture 
C)  performance management 
D)  employee recruiting methods 
E)  budget considerations

Question 9

During the unfreezing stage of organizational change,managers need to establish a sense of urgency,which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following terms refers to formal methods for testing the effectiveness of a training program?

Accepted Answer

A)  electronic performance monitoring 
B)  factor comparison method 
C)  controlled experimentation 
D)  performance management 
E)  scientific management

Question 11

Which organizational development application involves methods like performance appraisals,reward systems,and diversity programs?

Accepted Answer

A)  human process 
B)  strategic 
C)  technostructural 
D)  human resource management 
E)  process consultation

Question 12

All of the following will most likely motivate trainees EXCEPT ________.

Accepted Answer

A)  using as many visual aids as possible during the session 
B)  providing an overview of the material to be covered 
C)  teaching new terminology and technical concepts 
D)  utilizing a half or three-fourths day schedule 
E)  allowing trainees to set their own pace

Question 13

When designing a training evaluation study,most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Accepted Answer

A) True 
 B)False

Question 14

If an employer fails to train an employee adequately and an employee subsequently harms a third party,the court could find the employer liable for ________.

Accepted Answer

A)  negligent hiring 
B)  discrimination 
C)  negligent training 
D)  occupational fraud 
E)  hazardous training

Question 15

What are the four steps involved in the training process? After a training program has been established,how can managers make the training material more meaningful for employees?

Accepted Answer

The answer of What are the four steps involved in...

Question 16

Which of the following best describes the first step in a performance analysis?

Accepted Answer

A)  comparing a person's performance to ideal performance 
B)  evaluating the productivity of each employee 
C)  investigating employee-related customer complaints 
D)  evaluating supervisor performance reviews 
E)  conducting job knowledge assessments

Question 17

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Accepted Answer

A)  job instruction training 
B)  understudy training 
C)  programmed learning 
D)  apprenticeship training 
E)  coaching technique

Question 18

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Accepted Answer

A) True 
 B)False

Question 19

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. 
-Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

Accepted Answer

A)  Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees. 
B)  Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead. 
C)  The rising costs associated with college recruiting have forced Samson to hire sales associates through online job sites. 
D)  Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson. 
E)  Samson provides laptops to its entire sales team so each salesperson can easily locate necessary information while on sales calls.

Question 20

Wells Fargo and Company is a financial services firm that provides banking,insurance,and mortgage services at 10,000 stores nationwide.Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement.Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following,if true,best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?

Accepted Answer

A)  Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles. 
B)  Since Wells Fargo stores are spread throughout the country, the firm needs to provide training at a central location to a large group of current employees at once. 
C)  Wells Fargo loan officers are required to ask customers a string of questions regarding their financial status and work history. 
D)  Wells Fargo's employee orientation program provides new employees with information about the history, culture, and vision of the firm. 
E)  Wells Fargo's board of directors sets training policies and works closely with HR to develop the most appropriate training programs for new employees.

Exam 8: Training and Developing Employees

In a brief essay,discuss how mobile devices,such as iPhones,are used by firms to facilitate both employee orientation and employee training.

The four basic categories of training program outcomes that are typically measured include reactions,learning,behavior,and results.

Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Survey research and team building are technostructural organizational development techniques.

Evidence suggests that trainees are more likely to remember information presented during an online training session when audio narration is combined with on-screen text.

An employer's decision to deliver on-the-job training or Web-based training is most likely determined by which of the following?

During the unfreezing stage of organizational change,managers need to establish a sense of urgency,which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Which of the following terms refers to formal methods for testing the effectiveness of a training program?

Which organizational development application involves methods like performance appraisals,reward systems,and diversity programs?

All of the following will most likely motivate trainees EXCEPT ________.

When designing a training evaluation study,most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

If an employer fails to train an employee adequately and an employee subsequently harms a third party,the court could find the employer liable for ________.

What are the four steps involved in the training process? After a training program has been established,how can managers make the training material more meaningful for employees?

Which of the following best describes the first step in a performance analysis?

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.