Question 1

An organization that focuses on doing whatever it takes to adapt to changing conditions by acquiring, cultivating, and applying knowledge, the organization is:

Accepted Answer

A)  involved in second-order change. 
B)  involved in first-order change. 
C)  caught in unplanned change. 
D)  a learning organization.

Question 2

Strategic planning is based on three key assumptions including:

Accepted Answer

A)  firms often do not have sufficient internal human resources to adequately do strategic planning. 
B)  that it is a deliberate process of conscious decision-making. 
C)  that it is best done to build on success rather than correct problems. 
D)  technology is the key to the future for any business.

Question 3

The practice of eliminating parts of organizations that focus on noncore sectors of the business and hiring outside forms to perform these functions instead is called:

Accepted Answer

A)  work restructuring. 
B)  rightsizing. 
C)  reducing. 
D)  outsourcing.

Question 4

Today's business analysts claim that the business environment is experiencing:

Accepted Answer

A)  organizational fragmentation, breaking large companies into small entities. 
B)  another industrial revolution. 
C)  cultural transformation. 
D)  first-order change.

Question 5

In strategic planning, when the planners are considering their finances, physical assets, human assets etc., they are at the ________ step in the planning process.

Accepted Answer

A)  assessing external resources 
B)  analyzing internal arrangements 
C)  assessing internal resources 
D)  defining goals

Question 6

Global competition and technology are two forces driving unplanned change in organizations.

Accepted Answer

A) True 
 B)False

Question 7

Once a strategy has been developed in strategic planning it must be:

Accepted Answer

A)  implemented. 
B)  communicated. 
C)  evaluated. 
D)  integrated.

Question 8

Does organizational development really work?

Accepted Answer

The answer of Does organizational development really work?...

Question 9

Attempting to derive more profits from existing business is a:

Accepted Answer

A)  market concentration strategy. 
B)  market-share increasing strategy. 
C)  profit strategy. 
D)  turnaround strategy.

Question 10

Generally speaking, OD change efforts are effective at improving organizational effectiveness, employee morale, etc., across all types of organizations and levels of employees.

Accepted Answer

A) True 
 B)False

Question 11

Table 16.1
Todd's restaurant is changing from a fast food menu and walk-through service to simple, quickly prepared meals eaten in the restaurant or along the sidewalk. This change was brought on by the losses he is experiencing due to decreased demand for fast food. In order to make the changes as effective as possible and to avoid having to react in the future, Todd is talking to his employees about their ideas on the changes and what the future might hold. He wants employees to try some new things, tell him what's working and what's not working, and help the company grow.
-Refer to Table 16.1. In terms of a learning organization, Todd's talking to his employees is:

Accepted Answer

A)  establishing a commitment to change. 
B)  developing an open organizational culture. 
C)  adopting an informal organizational structure. 
D)  rewarding constructive behavior.

Question 12

Only ________ percent of new ventures last as long as 50 years.

Accepted Answer

A)  2 
B)  5 
C)  12 
D)  20

Question 13

Table 16.3
As an organizational development consultant, you are discussing the various OD techniques the CEO could choose from in bringing about change in her company. You suggest that she begin the process with a quick, inexpensive data gathering from the employees. She likes the idea, especially since the technique you recommend allows them to also receive information. Once you have the data, you suggest she go for a program that helps her managers work together more effectively. You suggest that small groups of managers meet on a regular basis to identify and discuss problems in the workplace. The CEO says this all sounds good, but wants to know how to improve organizational and individual goal setting and accomplishment. She wants a way to plan and implement strategic change for the organization, not get lost in a number of individual programs. You conclude the meeting by talking about employee job satisfaction and asking what her thoughts are on it. She says that it is relatively high, and while important, it can wait to be addressed until these other issues are dealt with.
-Refer to Table 16.3. The type of OD intervention the CEO did not want to consider at this point was:

Accepted Answer

A)  team building. 
B)  quality of work life. 
C)  survey feedback. 
D)  management by objectives.

Question 14

What does work at Sears, Royal Dutch Shell, and the United States Army suggest are good ways of making change "stick"?

Accepted Answer

The answer of What does work at Sears, Royal Dutch...

Question 15

An ethical issue in organizational development is that ________.

Accepted Answer

A)  OD promotes automation, which leads to reduced employment opportunities. 
B)  appreciative inquiry leads to learning-centric organizations. 
C)  many OD practices violate equal opportunity legislation. 
D)  changing workers in ways they may not want is manipulative and inappropriate.

Question 16

When a company alters reporting relationships and the division of labor among departments it is changing:

Accepted Answer

A)  organizational structure. 
B)  an organization's technology. 
C)  the company's product line. 
D)  transformation processes.

Question 17

Table 16.1
Todd's restaurant is changing from a fast food menu and walk-through service to simple, quickly prepared meals eaten in the restaurant or along the sidewalk. This change was brought on by the losses he is experiencing due to decreased demand for fast food. In order to make the changes as effective as possible and to avoid having to react in the future, Todd is talking to his employees about their ideas on the changes and what the future might hold. He wants employees to try some new things, tell him what's working and what's not working, and help the company grow.
-Refer to Table 16.1. The change effort Todd is taking was stimulated by:

Accepted Answer

A)  government regulations. 
B)  shifting employee demographics. 
C)  not being able to meet current objectives. 
D)  advances in technology.

Question 18

The desire to continue to perform jobs in a specific way that comes from the jobs themselves and from social pressure surrounding the jobs is:

Accepted Answer

A)  work group inertia. 
B)  threats to social relationships. 
C)  habit. 
D)  structural inertia.

Question 19

For a company to become a learning organization, management needs to ________.

Accepted Answer

A)  establish a commitment to change 
B)  hire additional supervisors 
C)  upgrade computer technology 
D)  hire well-educated staff members

Question 20

Table 16.3
As an organizational development consultant, you are discussing the various OD techniques the CEO could choose from in bringing about change in her company. You suggest that she begin the process with a quick, inexpensive data gathering from the employees. She likes the idea, especially since the technique you recommend allows them to also receive information. Once you have the data, you suggest she go for a program that helps her managers work together more effectively. You suggest that small groups of managers meet on a regular basis to identify and discuss problems in the workplace. The CEO says this all sounds good, but wants to know how to improve organizational and individual goal setting and accomplishment. She wants a way to plan and implement strategic change for the organization, not get lost in a number of individual programs. You conclude the meeting by talking about employee job satisfaction and asking what her thoughts are on it. She says that it is relatively high, and while important, it can wait to be addressed until these other issues are dealt with.
-Refer to Table 16.3. The CEO's concerns about an overall program would be best met by:

Accepted Answer

A)  team building. 
B)  quality of work life initiatives. 
C)  survey feedback. 
D)  management by objectives.

Exam 16: Managing Organizational Change: Strategic Planning and Organizational Development