Question 1

The benefits of a QWL program, include:

Accepted Answer

A)   improved job satisfaction.
B)   increased organizational commitment.
C)   reduced turnover.
D)   All of the above. D

Question 2

Which of the following is an organizational barrier to change?

Accepted Answer

A)   Economic insecurity
B)   Work group inertia
C)   Second-order resistance
D)   Fear of the unknown B

Question 3

Quality of life work programs include efforts at profit-sharing, offering 401(k) plans, and increasing compensation benefit programs in an organization.

Accepted Answer

A) True 
 B)False  False

Question 4

Imagine a group of volunteers who meet regularly to solve problems related to the quality of people's work and the conditions under which people perform their jobs. Such a group would be referred to as a:

Accepted Answer

A)   team-building group.
B)   sensitivity training group.
C)   work team.
D)   quality circle.

Question 5

In situations where information is lacking or inaccurate, ________ can overcome resistance to change.

Accepted Answer

A)   imposing the required changes
B)   negotiating an agreement about other aspects of work
C)   involving employees in the process of making change
D)   educating employees and communicating with them

Question 6

One way to facilitate change and reduce employee resistance is to:

Accepted Answer

A)   bring in outside management to implement the change.
B)   coerce or force employee compliance with the change.
C)   punish any resistance to the change.
D)   reward constructive behaviors.

Question 7

An MBO program:

Accepted Answer

A)   is a quick way to help an organization improve employee job satisfaction.
B)   requires anywhere from three-to-five years to make it work.
C)   offers primary benefits to employees and secondary benefits to the organization.
D)   requires extensive top-management involvement, but little involvement of lower-level managers and employees.

Question 8

Joe is thinking through the company's market and its financial standing. Joe is in the ________ stage of strategic planning.

Accepted Answer

A)   defining goals
B)   defining the scope of the product/service
C)   assessing internal resources
D)   analyzing internal arrangements

Question 9

An OD intervention that focuses attention away from an organization's shortcomings and toward its capabilities and potential is called:

Accepted Answer

A)   competitive intelligence.
B)   appreciate inquiry.
C)   Action Lab.
D)   Management by Objectives.

Question 10

Strategic planners must answer the question of "How can we make our products superior to our competitors?" when they are ________.

Accepted Answer

A)   implementing strategy
B)   assessing the external environment
C)   assessing competitive advantage
D)   communicating the strategy to stockholders

Question 11

While employee demographics and performance gaps in organizations often prompt unplanned change, government regulation only affects strategic planned change in organizations.

Accepted Answer

A) True 
 B)False

Question 12

A firm wants to improve productivity and efficiency of work tasks. They should target changing:

Accepted Answer

A)   the organization's structure.
B)   their people.
C)   the technology used.
D)   their management structure.

Question 13

A turnaround strategy involves withdrawing from the market and liquidating assets.

Accepted Answer

A) True 
 B)False

Question 14

Table 16.2
Loading Dock One, an international products retailer, is going through organizational change. The entrance of several low cost retailers into their market of quality international gifts is forcing them to seek greater efficiencies so they can lower costs and prices. Unfortunately, their employees are resisting the changes. They understand competition is increasing, but they fear the changes will eliminate jobs or diminish the variety of their work. Not only are the employees resisting, but it seems that the way LDO has hired, trained, and rewarded employees also hinders the changes they want to make. Some managers also are resisting the change because they can see their staffs being reduced or their entire work units eliminated.
-Refer to Table 16.2. It seems that the primary fear the employees have is:

Accepted Answer

A)   economic insecurity.
B)   structural inertia.
C)   force of habit.
D)   threats to social relationships.

Question 15

When people resist change because of their bonds with co-workers, you are facing resistance based on:

Accepted Answer

A)   threats to social relationships.
B)   economic insecurity.
C)   habit.
D)   demographic background.

Question 16

People who participate in making decisions tend to be:

Accepted Answer

A)   more resistant to change.
B)   more committed to the decision.
C)   much quicker to make the decision than an individual.
D)   less committed to the decision.

Question 17

If an organization felt the key to efficiency was to reduce the number of departments and increase spans of control, the organization would be targeting:

Accepted Answer

A)   organizational structure.
B)   people.
C)   technology.
D)   products or services.

Question 18

If management seeks to build a critical mass among employees to support a change effort, it is trying to shape the political dynamic in order to reduce resistance to organizational change.

Accepted Answer

A) True 
 B)False

Question 19

In the strategic planning process, the next steps after a firm defines its goals are to assess its internal resources and analyze internal arrangements.

Accepted Answer

A) True 
 B)False

Question 20

An organization is restructuring its sales division because it has consistently not met its goals. This is an example of unplanned change due to:

Accepted Answer

A)   economic competition.
B)   government regulation.
C)   performance gaps.
D)   changes in administrative services.

Exam 16: Managing Organizational Change: Strategic Planning and Organizational Development

The benefits of a QWL program, include:

Which of the following is an organizational barrier to change?

Quality of life work programs include efforts at profit-sharing, offering 401(k) plans, and increasing compensation benefit programs in an organization.

Imagine a group of volunteers who meet regularly to solve problems related to the quality of people's work and the conditions under which people perform their jobs. Such a group would be referred to as a:

In situations where information is lacking or inaccurate, ________ can overcome resistance to change.

One way to facilitate change and reduce employee resistance is to:

An MBO program:

Joe is thinking through the company's market and its financial standing. Joe is in the ________ stage of strategic planning.

An OD intervention that focuses attention away from an organization's shortcomings and toward its capabilities and potential is called:

Strategic planners must answer the question of "How can we make our products superior to our competitors?" when they are ________.

While employee demographics and performance gaps in organizations often prompt unplanned change, government regulation only affects strategic planned change in organizations.

A firm wants to improve productivity and efficiency of work tasks. They should target changing:

A turnaround strategy involves withdrawing from the market and liquidating assets.

When people resist change because of their bonds with co-workers, you are facing resistance based on:

People who participate in making decisions tend to be:

If an organization felt the key to efficiency was to reduce the number of departments and increase spans of control, the organization would be targeting:

If management seeks to build a critical mass among employees to support a change effort, it is trying to shape the political dynamic in order to reduce resistance to organizational change.

In the strategic planning process, the next steps after a firm defines its goals are to assess its internal resources and analyze internal arrangements.

An organization is restructuring its sales division because it has consistently not met its goals. This is an example of unplanned change due to: