Question 1

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Accepted Answer

A) True 
 B)False

Question 2

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Accepted Answer

The answer of Why is the ability to prioritize and...

Question 3

When you are communicating technical information on the job, your audience tends to be the same every time.

Accepted Answer

A) True 
 B)False

Question 4

Which of these abilities is NOT likely to help you as a workplace communicator?

Accepted Answer

A)  the ability to perform research 
B)  the ability to solve problems 
C)  the ability to speak and write clearly 
D)  the ability to deflect attention

Question 5

Which statement best explains how company branding is related to technical communication?

Accepted Answer

A)  Branding is concerned with making money, and employees are paid to help companies make money. 
B)  Branding is concerned with the image that a company presents to the world, and that image includes its documents. 
C)  Branding is largely concerned with color choices, so a document must contain the company's colors. 
D)  Branding is concerned with slogans, and you might have to write a slogan for your department.

Question 6

Chapter 1 mentions a variety of examples of workplace communication. Name four of them.

Accepted Answer

The answer of Chapter 1 mentions a variety of examples...

Question 7

Which of these is a measure of excellence in technical communication?

Accepted Answer

A)  accuracy 
B)  terseness 
C)  plainness 
D)  celerity

Question 8

Which two things must you understand clearly in order to communicate successfully?

Accepted Answer

A)  your audience and your purpose 
B)  your proposal and your audience 
C)  your documentation and the eight measures of excellence 
D)  your software and your hardware

Question 9

Chapter 1 lists eight measures of excellence in technical documents. For example, an excellent technical document is honest. What are three other measures of excellence?

Accepted Answer

The answer of Chapter 1 lists eight measures of excellence...

Question 10

Chapter 1 lists six defining characteristics of technical documents. One characteristic is that a technical document addresses particular readers. What are three other characteristics mentioned in the chapter?

Accepted Answer

The answer of Chapter 1 lists six defining characteristics of...

Question 11

As used in Chapter 1, what does correctness mean?

Accepted Answer

The answer of As used in Chapter 1, what does...

Question 12

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

Accepted Answer

A)  accuracy and correctness 
B)  conciseness and clarity 
C)  comprehensiveness and conciseness 
D)  accessibility and professional appearance

Question 13

Technical communication is carried out primarily by those whose main job is to produce documents such as reports and manuals.

Accepted Answer

A) True 
 B)False

Question 14

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to technical communication?

Accepted Answer

A)  Your boss tells you to create the document in English and Spanish, so you do. 
B)  You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs. 
C)  Your audience is not made up of technical experts, so you use common words in place of technical vocabulary. 
D)  You place paper copies of your document in the boxes carrying your products, and you post electronic copies online.

Question 15

most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

Accepted Answer

A)  Technical communication reflects an organization's goals and culture. 
B)  Technical communication uses technical vocabulary as often as possible. 
C)  Technical communication strives to both entertain and educate readers. 
D)  Technical communication is most often aimed at a general audience rather than at a particular audience.

Question 16

Social-media posts such as tweets can be examples of technical documents.

Accepted Answer

A) True 
 B)False

Question 17

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Accepted Answer

The answer of Chapter 1 cites three reasons for ensuring...

Question 18

Generosity and honesty are characteristics of effective technical communicators.

Accepted Answer

A) True 
 B)False

Question 19

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Accepted Answer

A)  to help others carry out a task 
B)  to change attitudes about a technology or an issue 
C)  to establish common knowledge in the marketplace 
D)  to help others make a decision

Question 20

people who are good at communicating in the workplace possess four skills, including the abilities to speak and write clearly, solve problems, and analyze information. Which of the following is the fourth skill?

Accepted Answer

A)  the ability to perform research 
B)  the ability to lead a team 
C)  punctuality 
D)  efficiency

Exam 1: Introduction to Technical Communication

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

When you are communicating technical information on the job, your audience tends to be the same every time.

Which of these abilities is NOT likely to help you as a workplace communicator?

Which statement best explains how company branding is related to technical communication?

Chapter 1 mentions a variety of examples of workplace communication. Name four of them.

Which of these is a measure of excellence in technical communication?

Which two things must you understand clearly in order to communicate successfully?

Chapter 1 lists eight measures of excellence in technical documents. For example, an excellent technical document is honest. What are three other measures of excellence?

Chapter 1 lists six defining characteristics of technical documents. One characteristic is that a technical document addresses particular readers. What are three other characteristics mentioned in the chapter?

As used in Chapter 1, what does correctness mean?

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

Technical communication is carried out primarily by those whose main job is to produce documents such as reports and manuals.

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to technical communication?

most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

Social-media posts such as tweets can be examples of technical documents.

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Generosity and honesty are characteristics of effective technical communicators.

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

people who are good at communicating in the workplace possess four skills, including the abilities to speak and write clearly, solve problems, and analyze information. Which of the following is the fourth skill?