Question 1

_____ are used by managers to assess subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, or personality.

Accepted Answer

A)   Sales appraisals
B)   Behavior appraisals
C)   Goal appraisals
D)   Results appraisals
E)   Trait appraisals E

Question 2

Tests that measure the individual characteristics of job applicants that are relevant to successful performance on the job are known as _____.

Accepted Answer

A)   ability tests
B)   physical tests
C)   IQ tests
D)   personality tests
E)   performance tests D

Question 3

Labor relations encompass the steps that managers take to develop and maintain good working relationships with the unions that may represent their employees' interests.

Accepted Answer

A) True 
 B)False  True

Question 4

A high pay level is best suited for an organization that is pursuing a low-cost strategy.

Accepted Answer

A) True 
 B)False

Question 5

Promising employees are required to undergo various training programs that focus on the skills required to become an effective manager in their respective fields in the future. This is called development.

Accepted Answer

A) True 
 B)False

Question 6

Davidson Software Technologies believes in hiring only the best programmers in the industry. As a result, it uses a comprehensive hiring process that involves testing and interviewing dozens of highly qualified professionals before hiring. This is an example of which of the following components of the HRM system?

Accepted Answer

A)   Training and development
B)   Labor relations
C)   Recruitment and selection
D)   Performance appraisal
E)   Performance feedback

Question 7

Which of the following is specific only to employee development, and not training?

Accepted Answer

A)   Simulation
B)   Classroom instruction
C)   On-the-job training
D)   Formal education
E)   Role playing

Question 8

The selection process for a school teacher's job requires the applicant to keep a class of thirty students engaged in a classroom activity for an hour. The candidate is evaluated by the interviewers during this period and the activity plays a vital role in the selection process. This is an example of which of the following types of tests?

Accepted Answer

A)   Physical ability test
B)   Personality test
C)   Ability test
D)   Paper-and-pencil test
E)   Performance test

Question 9

A trait appraisal involves assessing subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, or personality.

Accepted Answer

A) True 
 B)False

Question 10

A job applicant is interviewed multiple times by different interviewers. In each case, it was found that the interviewers drew very similar conclusions about the applicant. This indicates the interview process has high _____.

Accepted Answer

A)   validity
B)   reliability
C)   flexibility
D)   affability
E)   complexity

Question 11

The tasks, duties, and responsibilities that make up a job are known as the _____.

Accepted Answer

A)   job description
B)   job evaluation
C)   statement of goals
D)   job specification
E)   performance feedback

Question 12

Due to the complexity and severe consequences of mistakes, pilots are required to undergo training in an artificial setting that closely mimics actual flying conditions. This type of training is called _____.

Accepted Answer

A)   simulation
B)   apprenticeship
C)   on-the-job training
D)   formal education
E)   assistantship

Question 13

Which of the following components of the HRM system focuses on ensuring employees learn and build the skills and abilities needed to perform their jobs effectively both in the present as well as the future?

Accepted Answer

A)   Recruitment and selection
B)   Labor relations
C)   Performance appraisal
D)   Performance feedback
E)   Training and development

Question 14

Human resource management (HRM) includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

Accepted Answer

A) True 
 B)False

Question 15

_____ are the activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees' interests.

Accepted Answer

A)   Subjective appraisals
B)   Labor relations
C)   Conflict management
D)   Conflict resolution
E)   Objective appraisals

Question 16

Instead of hiring an accountant, J&K Consultants decide to contract with a local accounting firm for their accounting needs. This is an example of outsourcing.

Accepted Answer

A) True 
 B)False

Question 17

_____ focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective performers.

Accepted Answer

A)   Performance appraisal
B)   Training
C)   Development
D)   Objective appraisal
E)   Worker relations

Question 18

Organizations that focus on the actual outcomes of work behaviors rather than how the outcome has been achieved, is using _____.

Accepted Answer

A)   result appraisals
B)   trait appraisals
C)   behavior appraisals
D)   personality appraisals
E)   cognitive appraisals

Question 19

In _____ managers and their subordinates meet whenever the need to discuss ongoing progress and areas for improvement arises.

Accepted Answer

A)   informal appraisals
B)   conventional appraisals
C)   annual appraisals
D)   reserved appraisals
E)   formal appraisals

Question 20

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them. This is an example of which of the following components of the HRM system?

Accepted Answer

A)   Training and development
B)   Recruitment and selection
C)   Labor relations
D)   Performance appraisal
E)   Feedback

Exam 12: Human Resource Management

_____ are used by managers to assess subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, or personality.

Tests that measure the individual characteristics of job applicants that are relevant to successful performance on the job are known as _____.

Labor relations encompass the steps that managers take to develop and maintain good working relationships with the unions that may represent their employees' interests.

A high pay level is best suited for an organization that is pursuing a low-cost strategy.

Promising employees are required to undergo various training programs that focus on the skills required to become an effective manager in their respective fields in the future. This is called development.

Which of the following is specific only to employee development, and not training?

A trait appraisal involves assessing subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, or personality.

A job applicant is interviewed multiple times by different interviewers. In each case, it was found that the interviewers drew very similar conclusions about the applicant. This indicates the interview process has high _____.

The tasks, duties, and responsibilities that make up a job are known as the _____.

Due to the complexity and severe consequences of mistakes, pilots are required to undergo training in an artificial setting that closely mimics actual flying conditions. This type of training is called _____.

Which of the following components of the HRM system focuses on ensuring employees learn and build the skills and abilities needed to perform their jobs effectively both in the present as well as the future?

Human resource management (HRM) includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

_____ are the activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees' interests.

Instead of hiring an accountant, J&K Consultants decide to contract with a local accounting firm for their accounting needs. This is an example of outsourcing.

_____ focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective performers.

Organizations that focus on the actual outcomes of work behaviors rather than how the outcome has been achieved, is using _____.

In _____ managers and their subordinates meet whenever the need to discuss ongoing progress and areas for improvement arises.

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them. This is an example of which of the following components of the HRM system?