Question 1

Supply chain activities are generally considered outside of the scope of marketing.

Accepted Answer

A) True 
 B)False  False

Question 2

Berta does online research on laptops.She reads various reviews by laptop owners and makes her choice.She later goes to a retail store to purchase the laptop.Berta is a cross-channel shopper.

Accepted Answer

A) True 
 B)False  True

Question 3

Proctor & Gamble sells products to consumers utilizing only retailers in the channel.This exemplifies a direct channel.

Accepted Answer

A) True 
 B)False  False

Question 4

Intermediaries make selling goods and services more efficient because the intermediaries minimize the number of sales contacts necessary to reach a target market.This highlights the:

Accepted Answer

A)  value created by channel intermediaries.
B)  channel intermediary development process.
C)  price inflation by channel intermediaries.
D)  channel intermediary promotional efforts.

Question 5

Dual distribution is an arrangement whereby a firm reaches different buyers by employing two or more different types of channels for the same basic product.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following channel designs are chosen for specialty products or services like high-end sports vehicles, exclusive women's jewellery, and yachts because only one retail outlet in a specified geographical area carries these products?

Accepted Answer

A)  intensive distribution
B)  selective distribution
C)  exclusive distribution
D)  dual distribution

Question 7

A consumer who researches products online and then purchases them at a retail store is called a(n) _____.

Accepted Answer

A)  cross-channel shopper
B)  channel hopper
C)  e-commerce consumer
D)  dual consumer

Question 8

_____ occurs between intermediaries at the same level in a marketing channel.

Accepted Answer

A)  Conflict marketing
B)  Disintermediation
C)  Horizontal conflict
D)  Disintegration

Question 9

Channel choice typically depends upon market, company and product factors.

Accepted Answer

A) True 
 B)False

Question 10

Gourmet Coffees sells its coffees through Gourmet Coffee stores and select gift shops, and its Morning Fresh brand of coffees through supermarket stores.This is an example of an electronic marketing channel.

Accepted Answer

A) True 
 B)False

Question 11

Cocoarich chocolates aim to place their chocolates products "within an arm's reach of desire" of their customers.They ensure that their products are placed in as many stores as possible.This is an example of _____.

Accepted Answer

A)  diversification
B)  exclusive distribution
C)  intensive distribution
D)  selective distribution

Question 12

What kind of conflict is reflected when Lez has a disagreement over the product's price with one of its wholesalers?

Accepted Answer

A)  disintermediation
B)  vertical conflict
C)  horizontal conflict
D)  selective conflict

Question 13

Form utility involves efforts by intermediaries to help buyers take possession of a product or service, such as providing various ways for payment to be made for a product-by credit card, debit card, cash, or cheque.

Accepted Answer

A) True 
 B)False

Question 14

What is exclusive distribution? Give an example.

Accepted Answer

The answer of What is exclusive distribution? Give an example....

Question 15

An electronics store buys electronic products from a manufacturer.It reaches out to retailers through promotional activities.However, the store is unable to sell some of the stock, and suffers a loss.Which of the following functions is the electronic store performing as an intermediary?

Accepted Answer

A)  facilitating function
B)  financing function
C)  logistical function
D)  transactional function

Question 16

Under a _____ marketing system, a firm at one level of a channel owns the firm at the next level or owns the entire channel.

Accepted Answer

A)  multi-product
B)  horizontal
C)  functional
D)  corporate vertical

Question 17

The practice of organizing the cost-effective flow of raw materials, in-process inventory, finished goods, and related information from point of origin to point of consumption to satisfy customer requirements is known as _____.

Accepted Answer

A)  inventory management
B)  horizontal marketing
C)  supply chain management
D)  logistics management

Question 18

_____ websites focus mainly on converting an online browser into an online, catalogue, or in-store buyer using website design elements.

Accepted Answer

A)  Promotional
B)  Transitional
C)  Transactional
D)  Facilitating

Question 19

When a channel member bypasses another member and sells directly to consumers, disintermediation occurs.

Accepted Answer

A) True 
 B)False

Question 20

The set of individuals and firms involved in the process of making a product available for use by consumers and business users together make a(n) _____.

Accepted Answer

A)  wholesale business
B)  marketing channel
C)  advertising consortium
D)  consumers' advocacy group

Exam 10: Marketing Channels and Supply Chain

Supply chain activities are generally considered outside of the scope of marketing.

Berta does online research on laptops.She reads various reviews by laptop owners and makes her choice.She later goes to a retail store to purchase the laptop.Berta is a cross-channel shopper.

Proctor & Gamble sells products to consumers utilizing only retailers in the channel.This exemplifies a direct channel.

Intermediaries make selling goods and services more efficient because the intermediaries minimize the number of sales contacts necessary to reach a target market.This highlights the:

Dual distribution is an arrangement whereby a firm reaches different buyers by employing two or more different types of channels for the same basic product.

Which of the following channel designs are chosen for specialty products or services like high-end sports vehicles, exclusive women's jewellery, and yachts because only one retail outlet in a specified geographical area carries these products?

A consumer who researches products online and then purchases them at a retail store is called a(n) _____.

_____ occurs between intermediaries at the same level in a marketing channel.

Channel choice typically depends upon market, company and product factors.

Gourmet Coffees sells its coffees through Gourmet Coffee stores and select gift shops, and its Morning Fresh brand of coffees through supermarket stores.This is an example of an electronic marketing channel.

Cocoarich chocolates aim to place their chocolates products "within an arm's reach of desire" of their customers.They ensure that their products are placed in as many stores as possible.This is an example of _____.

What kind of conflict is reflected when Lez has a disagreement over the product's price with one of its wholesalers?

Form utility involves efforts by intermediaries to help buyers take possession of a product or service, such as providing various ways for payment to be made for a product-by credit card, debit card, cash, or cheque.

What is exclusive distribution? Give an example.

An electronics store buys electronic products from a manufacturer.It reaches out to retailers through promotional activities.However, the store is unable to sell some of the stock, and suffers a loss.Which of the following functions is the electronic store performing as an intermediary?

Under a _____ marketing system, a firm at one level of a channel owns the firm at the next level or owns the entire channel.

The practice of organizing the cost-effective flow of raw materials, in-process inventory, finished goods, and related information from point of origin to point of consumption to satisfy customer requirements is known as _____.

_____ websites focus mainly on converting an online browser into an online, catalogue, or in-store buyer using website design elements.

When a channel member bypasses another member and sells directly to consumers, disintermediation occurs.

The set of individuals and firms involved in the process of making a product available for use by consumers and business users together make a(n) _____.