Question 1

When managers of an organization treat their subordinates with dignity and respect and are polite and courteous, the interpersonal justice is ________ and motivation is ________.

Accepted Answer

A)   low; low
B)   low; high
C)   high; low
D)   high; high D

Question 2

An organization focuses on cost-savings techniques and shares a percentage of the cost savings resulting from these techniques with its employees. This is the idea behind the ________ plan.

Accepted Answer

A)   profit sharing
B)   Scanlon
C)   suggestion
D)   current-distribution B

Question 3

A computer programmer who does his or her job well because he or she enjoys solving complicated computer problems is said to be ________.

Accepted Answer

A)   extrinsically motivated
B)   negatively reinforced
C)   experiencing extinction
D)   intrinsically motivated D

Question 4

Maria, a middle manager, enjoys talking over work situations with Daniel, her subordinate, who is a first-line supervisor. However, she notices that Daniel frequently brings problems to her that he expects her to solve, rather than solving them himself. Since Daniel has been a supervisor for a significant length of time, he should be more independent in his actions. She stops acting interested in the problems Daniel brings to her and makes her responses brief. Maria is practicing ________.

Accepted Answer

A)   positive reinforcement
B)   negative reinforcement
C)   punishment
D)   extinction

Question 5

The pay and promotion of Henry, an employee of Azla Communications, are based on the performance appraisal by his manager. Henry feels the method of using the performance appraisal for the distribution of these outcomes is unfair. He perceives low ________ justice and is not motivated.

Accepted Answer

A)   informational
B)   interpersonal
C)   procedural
D)   collective

Question 6

Abraham Maslow developed a hierarchy of needs model of motivation. Discuss the different kinds of needs in this model and give one specific example of each of these types of needs in terms of a worker's behavior.

Accepted Answer

The answer of Abraham Maslow developed a hierarchy of needs...

Question 7

It is especially important that upper-level managers have a need for ________.

Accepted Answer

A)   affiliation
B)   power
C)   consciousness
D)   achievement

Question 8

Austin was often late to work, despite his manager, Ben, warning him against it several times. As a last resort, Ben reduced Austin's salary in proportion to the hours he missed at work by being late. It turned out to be the right thing to do, as Austin was never late to work after the incident. This scenario is explained by ________.

Accepted Answer

A)   instrumentality
B)   valence
C)   positive reinforcement
D)   negative reinforcement

Question 9

Discuss the concepts of Herzberg's motivator-hygiene theory. How does it differentiate between motivation needs and hygiene needs of workers?

Accepted Answer

The answer of Discuss the concepts of Herzberg's motivator-hygiene theory....

Question 10

Discuss the three major factors in expectancy theory and explain their possible impact on the motivation of a worker.

Accepted Answer

The answer of Discuss the three major factors in expectancy...

Question 11

An example of an employee's input with an organization is ________.

Accepted Answer

A)   experience
B)   feeling of accomplishment
C)   vacation time
D)   pleasure of performing interesting work

Question 12

Which of the following motivators is the most basic need in Maslow's hierarchy of needs?

Accepted Answer

A)   Safety
B)   Belongingness
C)   Physiological
D)   Esteem

Question 13

James, a production manager at a growing company, has mastered the processes and procedures of overall management of the ongoing production operations by walking around and watching other managers as they work. This is an example of ________.

Accepted Answer

A)   negative reinforcement
B)   contingent learning
C)   equity learning
D)   vicarious learning

Question 14

Acor Explosives bases sales representatives' pay on the percentage of sales dollars they generate. They are using a commission pay program.

Accepted Answer

A) True 
 B)False

Question 15

Don, an accountant, has had many inputs related to his position as an accountant over the years. One of his inputs is ________.

Accepted Answer

A)   praise from his boss
B)   job security
C)   education
D)   vacation time

Question 16

People experiencing underpayment inequity are most likely to ________.

Accepted Answer

A)   raise their perceptions of their own inputs
B)   lower their perceptions of others' outcomes
C)   work harder
D)   be absent

Question 17

A manager removes a positive reinforcement in order to change the behavior of a subordinate. This is called ________.

Accepted Answer

A)   extinction
B)   positive reinforcement
C)   negative reinforcement
D)   instrumentality

Question 18

When people experience overpayment inequity, equity can be restored by perceiving the referent's inputs to be lower or the referent's outcomes to be higher than one originally thought.

Accepted Answer

A) True 
 B)False

Question 19

"Effort" refers to whether an employee keeps trying or gives up, when faced with obstacles in an organization.

Accepted Answer

A) True 
 B)False

Question 20

The justice, impartiality, and fairness to which all organizational members are entitled are ________.

Accepted Answer

A)   valence
B)   expectancy
C)   equity
D)   instrumentality

Exam 9: Motivation

When managers of an organization treat their subordinates with dignity and respect and are polite and courteous, the interpersonal justice is and motivation is .

An organization focuses on cost-savings techniques and shares a percentage of the cost savings resulting from these techniques with its employees. This is the idea behind the ________ plan.

A computer programmer who does his or her job well because he or she enjoys solving complicated computer problems is said to be ________.

The pay and promotion of Henry, an employee of Azla Communications, are based on the performance appraisal by his manager. Henry feels the method of using the performance appraisal for the distribution of these outcomes is unfair. He perceives low ________ justice and is not motivated.

Abraham Maslow developed a hierarchy of needs model of motivation. Discuss the different kinds of needs in this model and give one specific example of each of these types of needs in terms of a worker's behavior.

It is especially important that upper-level managers have a need for ________.

Discuss the concepts of Herzberg's motivator-hygiene theory. How does it differentiate between motivation needs and hygiene needs of workers?

Discuss the three major factors in expectancy theory and explain their possible impact on the motivation of a worker.

An example of an employee's input with an organization is ________.

Which of the following motivators is the most basic need in Maslow's hierarchy of needs?

James, a production manager at a growing company, has mastered the processes and procedures of overall management of the ongoing production operations by walking around and watching other managers as they work. This is an example of ________.

Acor Explosives bases sales representatives' pay on the percentage of sales dollars they generate. They are using a commission pay program.

Don, an accountant, has had many inputs related to his position as an accountant over the years. One of his inputs is ________.

People experiencing underpayment inequity are most likely to ________.

A manager removes a positive reinforcement in order to change the behavior of a subordinate. This is called ________.

When people experience overpayment inequity, equity can be restored by perceiving the referent's inputs to be lower or the referent's outcomes to be higher than one originally thought.

"Effort" refers to whether an employee keeps trying or gives up, when faced with obstacles in an organization.

The justice, impartiality, and fairness to which all organizational members are entitled are ________.