Question 1

Managers at Next Motors, who work in different locations, communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process. This is known as ______.

Accepted Answer

A)  voice mailing 
B)  participating in a chat room 
C)  e-mailing 
D)  videoconferencing

Question 2

Samantha nods in agreement when her manager suggests increasing the workforce. What form of communication is she engaging in?

Accepted Answer

A)  Nonverbal 
B)  Written 
C)  Spoken 
D)  Impersonal

Question 3

A website on which an individual, a group, or an organization posts information, commentary, and opinions to which readers can often respond with their own commentary and opinions is called ________.

Accepted Answer

A)  network 
B)  MIS 
C)  blog 
D)  e-mail

Question 4

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Accepted Answer

A) True 
 B)False

Question 5

In the product life cycle, a product has yet to gain widespread acceptance, the customers are unsure what a product has to offer, and demand for it is minimal in the ________ stage.

Accepted Answer

A)  embryonic 
B)  maturity 
C)  decline 
D)  growth

Question 6

When important information gets ignored while tangential information receives attention, it is a case of ________.

Accepted Answer

A)  impersonal written communication 
B)  information overload 
C)  management by wandering around 
D)  information richness

Question 7

Client computers that are linked directly to a server constitute a(n) ________.

Accepted Answer

A)  LAN 
B)  MIS 
C)  mainframe 
D)  wide area network

Question 8

A transaction-processing system processes ________ transactions, and an operations information system provides managers with information to be used in their ________ decisions.

Accepted Answer

A)  nonroutine; routine 
B)  routine; nonroutine 
C)  operations information; nonroutine 
D)  operations information; routine

Question 9

A multimode application software package that allows a company to link and coordinate the entire set of functional activities and operations necessary to move products from the initial design stage to the final customer stage is called a(n) ________.

Accepted Answer

A)  e-commerce system 
B)  business-to-customer commerce 
C)  enterprise resource planning system 
D)  artificial intelligence

Question 10

What is a characteristic of a personally addressed written communication?

Accepted Answer

A)  It is addressed to multiple persons at the same time. 
B)  It ensures receivers' questions are addressed promptly. 
C)  It is the highest medium of information richness. 
D)  It demands that the receivers pay attention.

Question 11

Discuss the four factors that determine how useful information is to a manager.

Accepted Answer

The answer of Discuss the four factors that determine how...

Question 12

During the communication process, the sender and receiver reverse their roles in the ________ stage.

Accepted Answer

A)  transmission 
B)  encoding 
C)  decoding 
D)  feedback

Question 13

Information that reflects current conditions in the organization or in the external world is called synchronized information.

Accepted Answer

A) True 
 B)False

Question 14

In addition to saving time and money on travel costs for managers, some of the advantages of face-to-face communication are achieved through ________.

Accepted Answer

A)  e-mail 
B)  telephoning 
C)  letters 
D)  videoconferencing

Question 15

A computer system that uses human knowledge to solve problems that ordinarily require humans to solve them is known as an expert system.

Accepted Answer

A) True 
 B)False

Question 16

A specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively is ________ systems.

Accepted Answer

A)  decision support 
B)  management information 
C)  artificial intelligence 
D)  expert

Question 17

Behavior by a machine that if performed by a human being would be called intelligent behavior is known as ________.

Accepted Answer

A)  an operations information system 
B)  a network 
C)  real-time information 
D)  artificial intelligence

Question 18

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences. The organization is focusing primarily on ________.

Accepted Answer

A)  responsiveness 
B)  efficiency 
C)  quality 
D)  cost control

Question 19

What are the three factors that managers need to consider when choosing a communication medium for a message?

Accepted Answer

The answer of What are the three factors that managers...

Question 20

How can managers increase efficiency to take advantage of new and more efficient technologies?

Accepted Answer

A)  By making work more autonomous 
B)  By comparing performance with goals 
C)  By managing by wandering around 
D)  By updating the production process

Exam 13: Communication and Information Technology Management

Managers at Next Motors, who work in different locations, communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process. This is known as ______.

Samantha nods in agreement when her manager suggests increasing the workforce. What form of communication is she engaging in?

A website on which an individual, a group, or an organization posts information, commentary, and opinions to which readers can often respond with their own commentary and opinions is called ________.

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

In the product life cycle, a product has yet to gain widespread acceptance, the customers are unsure what a product has to offer, and demand for it is minimal in the ________ stage.

When important information gets ignored while tangential information receives attention, it is a case of ________.

Client computers that are linked directly to a server constitute a(n) ________.

A transaction-processing system processes transactions, and an operations information system provides managers with information to be used in their decisions.

A multimode application software package that allows a company to link and coordinate the entire set of functional activities and operations necessary to move products from the initial design stage to the final customer stage is called a(n) ________.

What is a characteristic of a personally addressed written communication?

Discuss the four factors that determine how useful information is to a manager.

During the communication process, the sender and receiver reverse their roles in the ________ stage.

Information that reflects current conditions in the organization or in the external world is called synchronized information.

In addition to saving time and money on travel costs for managers, some of the advantages of face-to-face communication are achieved through ________.

A computer system that uses human knowledge to solve problems that ordinarily require humans to solve them is known as an expert system.

A specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively is ________ systems.

Behavior by a machine that if performed by a human being would be called intelligent behavior is known as ________.

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences. The organization is focusing primarily on ________.

What are the three factors that managers need to consider when choosing a communication medium for a message?

How can managers increase efficiency to take advantage of new and more efficient technologies?