Question 1

Service providers are generally less labor-intensive because of the high degree of customization.

Accepted Answer

A) True 
 B)False  False

Question 2

Taxes are an important consideration when deciding where to locate a production facility.

Accepted Answer

A) True 
 B)False  True

Question 3

A company performing large,complex tasks such as construction or exploration is called a(n)

Accepted Answer

A)   continuous manufacturing organization.
B)   intermittent organization.
C)   project organization.
D)   construction company.
E)   oil company. C

Question 4

The processes an organization uses to maintain its established quality standards are called

Accepted Answer

A)   quality control.
B)   implementation.
C)   inspections.
D)   operations management.
E)   total quality management.

Question 5

A just-in-time inventory management system saves money and requires less storage space by using smaller amounts of materials that arrive just when they are needed.

Accepted Answer

A) True 
 B)False

Question 6

A metal fabrication plant with a cutting department,a drilling department,and a polishing department would likely use which of the following layouts?

Accepted Answer

A)   Fixed position
B)   Horizontal position
C)   Process
D)   Geographical
E)   Customer based

Question 7

It is desirable to test only a sample of the product in all of the following circumstances except when

Accepted Answer

A)   inspection procedures are expensive.
B)   elaborate testing equipment is required.
C)   testing takes a significant number of hours to complete.
D)   the product is destroyed by sampling.
E)   sampling is the cheapest option and does not destroy the product

Question 8

The transformation process is at the heart of operations management.

Accepted Answer

A) True 
 B)False

Question 9

A model that identifies the optimum number of items to minimize the costs of managing them is called

Accepted Answer

A)   just-in-time management.
B)   flexible scheduling.
C)   material requirements planning.
D)   the economic order quantity model.
E)   logistics.

Question 10

What considerations must managers make after materials have been procured and their use has been determined?

Accepted Answer

The answer of What considerations must managers make after materials...

Question 11

Operations management refers to those processes used in making both tangible and intangible products.

Accepted Answer

A) True 
 B)False

Question 12

Actual performance of the service provider's product typically occurs

Accepted Answer

A)   several days after purchase.
B)   outside the service provider's facility.
C)   at the point of consumption.
D)   in the buyer's home.
E)   before the point of consumption.

Question 13

Which of the following activities is not included in supply chain management?

Accepted Answer

A)   Getting products to customers
B)   Obtaining and managing raw materials
C)   Managing finished products
D)   Packaging finished products
E)   Researching and developing products

Question 14

Determining quality can be difficult.

Accepted Answer

A) True 
 B)False

Question 15

It is not necessary for a product to satisfy a need or a want.

Accepted Answer

A) True 
 B)False

Question 16

Transformation processes occur

Accepted Answer

A)   only in manufacturing organizations.
B)   only in marketing departments.
C)   in all organizations.
D)   only in service providers.
E)   only in industrial plants.

Question 17

The term standardization means

Accepted Answer

A)   ensuring that every product has the same quality.
B)   that similar products,manufactured by different companies,all operate in the same manner.
C)   making identical,interchangeable components or products.
D)   making the exact product a particular customer needs or wants.
E)   making an item in self-contained units that can be interchanged to create different products.

Question 18

Purchasing is the buying of all materials needed by the organization.

Accepted Answer

A) True 
 B)False

Question 19

An organization that creates many products with similar characteristics,such as automobiles,television sets,or vacuum cleaners,would most likely be which of the following types of organizations?

Accepted Answer

A)   Continuous manufacturing
B)   Intermittent manufacturing
C)   Project manufacturing
D)   Assembly line
E)   Fixed-position

Question 20

Operations managers have little concern for supply-chain management activities.

Accepted Answer

A) True 
 B)False

Exam 8: Managing Service and Manufacturing Operations

Service providers are generally less labor-intensive because of the high degree of customization.

Taxes are an important consideration when deciding where to locate a production facility.

A company performing large,complex tasks such as construction or exploration is called a(n)

The processes an organization uses to maintain its established quality standards are called

A just-in-time inventory management system saves money and requires less storage space by using smaller amounts of materials that arrive just when they are needed.

A metal fabrication plant with a cutting department,a drilling department,and a polishing department would likely use which of the following layouts?

It is desirable to test only a sample of the product in all of the following circumstances except when

The transformation process is at the heart of operations management.

A model that identifies the optimum number of items to minimize the costs of managing them is called

What considerations must managers make after materials have been procured and their use has been determined?

Operations management refers to those processes used in making both tangible and intangible products.

Actual performance of the service provider's product typically occurs

Which of the following activities is not included in supply chain management?

Determining quality can be difficult.

It is not necessary for a product to satisfy a need or a want.

Transformation processes occur

The term standardization means

Purchasing is the buying of all materials needed by the organization.

An organization that creates many products with similar characteristics,such as automobiles,television sets,or vacuum cleaners,would most likely be which of the following types of organizations?

Operations managers have little concern for supply-chain management activities.