Question 1

According to Maslow's hierarchy of needs theory,________ needs are predominantly satisfied externally while ________ needs are satisfied internally.

Accepted Answer

A) social; physiological 
B) safety; self-actualization 
C) social; safety 
D) physiological; safety

Question 2

Core Job Characteristics at JCM Corp. (Scenario)
JCM Corporation's management believes their employees could be more motivated by their jobs. The jobs were recently enlarged and some improvements in motivation have been observed.
-In addition to enlarging the jobs,management at JCM is considering the implementation of a job enrichment program to give workers more independence and responsibility.This will have the biggest effect on which core dimension in the job characteristics model?

Accepted Answer

A) task significance 
B) autonomy 
C) feedback 
D) task variety

Question 3

In expectancy theory,instrumentality is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Accepted Answer

A) True 
 B)False

Question 4

According to Herzberg,when ________ factors are present,people won't be dissatisfied,but they won't be satisfied either.

Accepted Answer

A) intrinsic 
B) motivating 
C) performance 
D) hygiene

Question 5

According to Maslow's hierarchy of needs theory,lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Accepted Answer

A) True 
 B)False

Question 6

What Do You Expect? (Scenario)
The employees at Acme Toilets Inc. are not working as hard as Jill, their supervisor, would like. The sales representatives aren't meeting their sales quotas, and Jill can't seem to motivate them to try harder. Jill has been studying Vroom's expectancy theory and has decided to try to apply it to her workplace.
-Management has set the reward for meeting sales quotas at a lower level than last year.According to expectancy theory,employee motivation is probably being influenced by low ________.

Accepted Answer

A) instrumentality 
B) expectancy 
C) valence 
D) morale

Question 7

Individual's belief that s/he is capable of performing a task is referred to as ________.

Accepted Answer

A) self esteem 
B) self-acceptance 
C) internal motivation 
D) self-efficacy

Question 8

The loyalty of professionals is more often to their employer than to their profession.

Accepted Answer

A) True 
 B)False

Question 9

Joseph,a line manager at a plant,believes that his workers have little drive and will not work unless pushed by him.Therefore,he closely monitors and controls their work and pulls up those who do not meet his standards.Joseph is a Theory Y manager.

Accepted Answer

A) True 
 B)False

Question 10

People with a high need for achievement ________.

Accepted Answer

A) emphasize helping others achieve their goals 
B) make good managers,especially in large organizations 
C) prefer moderately challenging goals 
D) prefer highly challenging goals

Question 11

A Theory X manager would believe that people dislike work.

Accepted Answer

A) True 
 B)False

Question 12

Application of Early Theories of Motivation (Scenario)
Weston has two very different first-line supervisors who report directly to him. Aaron really "cracks the whip" at his employees and firmly believes in strict controls and punishment for those who do not meet company expectations. Zach, on the other hand, has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Aaron has been trying to use working conditions to increase the level of productivity in his department. When workers complained about unsafe working conditions, Aaron supplied them with protective gear and implemented new safety procedures. However, despite the improved working conditions, employees were still not motivated. Zach, on the other hand, had chosen to delegate responsibility and offer workers opportunities for growth. These efforts appeared to be much more successful at improving productivity.
-According to Herzberg,Aaron was trying to use ________ to increase productivity.

Accepted Answer

A) expectancy theory 
B) motivation factors 
C) intrinsic factors 
D) hygiene factors

Question 13

Which expectancy theory linkage explains the degree to which a student desires a good job?

Accepted Answer

A) expectancy 
B) performance-reward 
C) valence 
D) instrumentality

Question 14

The motivation process moves from unsatisfied need to tension to ________.

Accepted Answer

A) satisfied need 
B) tension reduction 
C) psychological stress 
D) effort

Question 15

A retired senior who goes back to college to pursue a degree because she always wondered if she was capable is most likely focused on what need?

Accepted Answer

A) safety 
B) social 
C) esteem 
D) self-actualization

Question 16

High levels of effort are unlikely to lead to favourable job performance unless ________.

Accepted Answer

A) technology is also considered 
B) the effort also benefits the organization 
C) teamwork is also considered 
D) Theory X assumptions are applied

Question 17

You are acting as manager and mentor to Melanie,an employee who has been identified as a high achiever.Going by McClelland's three-needs theory,which of the following measures would best help you to motivate Melanie to do her best?

Accepted Answer

A) promising her a promotion and a raise if she reaches her targets 
B) giving her a job that holds her personally responsible for finding solutions to problems 
C) setting goals that are just out of her reach in order to push her 
D) giving her easy goals so she won't be intimidated

Question 18

A cabinet maker who designs a china cupboard,selects the wood,builds the cupboard,and finishes the project to the customer's satisfaction would experience which job characteristic?

Accepted Answer

A) low feedback 
B) high task identity 
C) low task significance 
D) low job scope

Question 19

Application of Early Theories of Motivation (Scenario)
Weston has two very different first-line supervisors who report directly to him. Aaron really "cracks the whip" at his employees and firmly believes in strict controls and punishment for those who do not meet company expectations. Zach, on the other hand, has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Aaron has been trying to use working conditions to increase the level of productivity in his department. When workers complained about unsafe working conditions, Aaron supplied them with protective gear and implemented new safety procedures. However, despite the improved working conditions, employees were still not motivated. Zach, on the other hand, had chosen to delegate responsibility and offer workers opportunities for growth. These efforts appeared to be much more successful at improving productivity.
-According to Herzberg,Zach was trying to use ________ to increase productivity.

Accepted Answer

A) equity theory 
B) motivators 
C) extrinsic factors 
D) hygiene factors

Question 20

Highly motivated employees can exert high levels of effort even when their needs do not match the interests of the organization.

Accepted Answer

A) True 
 B)False

Exam 15: Motivating Employees

According to Maslow's hierarchy of needs theory, needs are predominantly satisfied externally while needs are satisfied internally.

In expectancy theory,instrumentality is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

According to Herzberg,when ________ factors are present,people won't be dissatisfied,but they won't be satisfied either.

According to Maslow's hierarchy of needs theory,lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Individual's belief that s/he is capable of performing a task is referred to as ________.

The loyalty of professionals is more often to their employer than to their profession.

Joseph,a line manager at a plant,believes that his workers have little drive and will not work unless pushed by him.Therefore,he closely monitors and controls their work and pulls up those who do not meet his standards.Joseph is a Theory Y manager.

People with a high need for achievement ________.

A Theory X manager would believe that people dislike work.

Which expectancy theory linkage explains the degree to which a student desires a good job?

The motivation process moves from unsatisfied need to tension to ________.

A retired senior who goes back to college to pursue a degree because she always wondered if she was capable is most likely focused on what need?

High levels of effort are unlikely to lead to favourable job performance unless ________.

You are acting as manager and mentor to Melanie,an employee who has been identified as a high achiever.Going by McClelland's three-needs theory,which of the following measures would best help you to motivate Melanie to do her best?

A cabinet maker who designs a china cupboard,selects the wood,builds the cupboard,and finishes the project to the customer's satisfaction would experience which job characteristic?

Highly motivated employees can exert high levels of effort even when their needs do not match the interests of the organization.