Question 1

________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

Accepted Answer

A)  Energizing 
B)  Provisioning 
C)  Upgrading 
D)  Enabling

Question 2

By comparing the types of skills used by managers at different levels within an organization, which of the following is true?

Accepted Answer

A)  Top managers use mainly technical skills and middle and first-line managers use mostly conceptual skills. 
B)  First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills. 
C)  The types of skills used by managers do not change much from one level of management to another. 
D)  The specific skills used at different levels of management do vary, but conceptual skills are the most important at all levels.

Question 3

Recently, a senior software engineer complained that his boss was always in the command and control mode: "He doesn't trust us to make the right decision!" The boss rarely took the advice of his employees. There were occasions when productivity was hampered because he chose to do things only his way. Referring to leadership styles, this would best be described as

Accepted Answer

A)  free reign. 
B)  democratic. 
C)  alternative. 
D)  autocratic.

Question 4

The further up the managerial ladder a person moves, the ________ his or her original job skills become.

Accepted Answer

A)  more important 
B)  less important 
C)  stronger 
D)  more tactical

Question 5

Last year, Game Guys, Inc., had its most successful rollout of one of its first person games in the company's history. The CEO announced sales and profits had far exceeded company projections. He attributed the success to a flexible plan, which included good design, accurate product testing, and innovative marketing and sales tactics. In order to have good recall of the procedures that were put in place for this successful introduction, he has charged a team of managers to develop a(n) ________ system, so the company can avoid "reinventing the wheel." For future introductions, he wants to be able to recall what worked and what didn't work.

Accepted Answer

A)  information technology 
B)  human relations management 
C)  enablement management 
D)  knowledge management

Question 6

One difference between managers and leaders is that

Accepted Answer

A)  managers are found in businesses while leaders operate in nonprofit organizations. 
B)  managers work to achieve stability while leaders embrace change. 
C)  managers use an autocratic approach while leaders embrace a democratic style. 
D)  all employees can manage, but only top managers can lead.

Question 7

Otto, the previous CEO at Idle Time Gaming, relied on a(n) ________ style of management.

Accepted Answer

A)  autocratic 
B)  iconoclastic 
C)  democratic 
D)  free-rein

Question 8

Leighton has spent the last two hours going over customer surveys to see how well her company is achieving its goal of improving overall customer satisfaction. Leighton's efforts are an example of the controlling function of management.

Accepted Answer

A) True 
 B)False

Question 9

At PharmaPros, the highly regarded research team relies on top management to provide its strategic direction. After that, researchers work on their own to develop new medications to satisfy customer needs and company profit objectives. Middle management at PharmaPros practice ________.

Accepted Answer

A)  free-rein leadership 
B)  consultative leadership 
C)  projectory leadership 
D)  autocratic leadership

Question 10

Due to the fact that employees today often know much more about technology and the technical aspects of their jobs than their managers do, progressive managers emphasize teamwork and cooperation as a strategy for getting work done.

Accepted Answer

A) True 
 B)False

Question 11

The question of how to implement change within an organization is the responsibility of the firm's CEO.

Accepted Answer

A) True 
 B)False

Question 12

Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

Accepted Answer

A) True 
 B)False

Question 13

Staffing is a less important management function today than in the past.

Accepted Answer

A) True 
 B)False

Question 14

Objectives should be expressed as broad, general principles rather than as specific short-term results.

Accepted Answer

A) True 
 B)False

Question 15

Sylvia is responsible for hiring, motivating, and retaining the best employees for her organization. Sylvia is in charge of

Accepted Answer

A)  staffing. 
B)  orienting. 
C)  directing. 
D)  facilitating.

Question 16

A vision gives the organization a sense of purpose and a set of values that unite employees toward a common destiny.

Accepted Answer

A) True 
 B)False

Question 17

Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

Accepted Answer

A) True 
 B)False

Question 18

A(n) ________ would be used by a department manager as a tool for making daily and weekly assignments.

Accepted Answer

A)  operational plan 
B)  vision statement 
C)  mission statement 
D)  tactical plan

Question 19

The SWOT analysis focuses only on the internal activities of the firm, while a PERT analysis is used to review the external environment in which the firm operates.

Accepted Answer

A) True 
 B)False

Question 20

Without clear standards, the control process is impossible to implement.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

By comparing the types of skills used by managers at different levels within an organization, which of the following is true?

The further up the managerial ladder a person moves, the ________ his or her original job skills become.

One difference between managers and leaders is that

Otto, the previous CEO at Idle Time Gaming, relied on a(n) ________ style of management.

Leighton has spent the last two hours going over customer surveys to see how well her company is achieving its goal of improving overall customer satisfaction. Leighton's efforts are an example of the controlling function of management.

At PharmaPros, the highly regarded research team relies on top management to provide its strategic direction. After that, researchers work on their own to develop new medications to satisfy customer needs and company profit objectives. Middle management at PharmaPros practice ________.

Due to the fact that employees today often know much more about technology and the technical aspects of their jobs than their managers do, progressive managers emphasize teamwork and cooperation as a strategy for getting work done.

The question of how to implement change within an organization is the responsibility of the firm's CEO.

Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

Staffing is a less important management function today than in the past.

Objectives should be expressed as broad, general principles rather than as specific short-term results.

Sylvia is responsible for hiring, motivating, and retaining the best employees for her organization. Sylvia is in charge of

A vision gives the organization a sense of purpose and a set of values that unite employees toward a common destiny.

Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

A(n) ________ would be used by a department manager as a tool for making daily and weekly assignments.

The SWOT analysis focuses only on the internal activities of the firm, while a PERT analysis is used to review the external environment in which the firm operates.

Without clear standards, the control process is impossible to implement.