Question 1

Cody sent a leave application via email to his manager. His boss declined his leave request. Cody assumed that his leave request was not approved because he failed to perform well at work, even though that was not the case. This scenario illustrates the concept of _____.

Accepted Answer

A)  closure 
B)  kinesics 
C)  social loafing 
D)  structural accommodation

Question 2

Brian, a manager at a logistics company, personally delivered a small golden flag to every employee who performed well in the previous quarter, indicating that he or she is eligible for a promotion. In this scenario, Brian was engaged in _____.

Accepted Answer

A)  encoding 
B)  benchmarking 
C)  decoding 
D)  brainstorming

Question 3

Brett, a marketing associate at Brix Inc., got stuck in a massive traffic jam while commuting to work. Consequently, he missed an important meeting with a potential client. Ethan, his manager, was furious. He assumed that Brett missed the meeting because he was irresponsible and lazy. In this scenario, Ethan's perception of Brett represents a _____.

Accepted Answer

A)  selective attribution error 
B)  defensive bias 
C)  self-serving bias 
D)  fundamental attribution error

Question 4

Miwa Fabrics, a textile company, wants to use eco-friendly methods to extract cotton. The owner of the company distributes a handbook to the factory workers, which contains details about the handling of the new extraction equipment and machinery. In the context of formal communication channels, this scenario illustrates _____.

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  lateral communication

Question 5

Mia found some food lying in her fridge. It must have been spoilt because as soon as she smelled the food, her nose wrinkled. In this scenario, nose wrinkling is an example of _____.

Accepted Answer

A)  proxemics 
B)  kinesics 
C)  haptics 
D)  chronemics

Question 6

Unlike listening, hearing:

Accepted Answer

A)  can be either passive or active. 
B)  is an involuntary physiological behavior. 
C)  is a voluntary behavior. 
D)  can be improved by engaging in immediacy behaviors.

Question 7

Town hall meetings can be an effective way for companies to hear feedback from employees.

Accepted Answer

A) True 
 B)False

Question 8

Travis travels to two different offices every day to delegate work to his subordinates instead of just sending them an email. This scenario best depicts _____.

Accepted Answer

A)  the use of jargon in a communication channel 
B)  the use of the wrong communication medium 
C)  a fundamental attribution error 
D)  the encoding and decoding of a message

Question 9

Which of the following is one of the mistakes that managers tend to make when they are coaching employees?

Accepted Answer

A)  They directly discuss employees' on-the-job performance with them. 
B)  They wait too long before talking to employees about a problem. 
C)  They respond soon after an incident of poor performance. 
D)  They start coaching employees before a problem arises.

Question 10

In the context of nonverbal communication, _____ include arm and hand gestures, facial expressions, eye contact, folding arms, crossing legs, and leaning toward or away from another person.

Accepted Answer

A)  proxemics 
B)  kinesics 
C)  paralanguages 
D)  metalanguages

Question 11

_____ is feedback intended to be helpful, corrective, and/or encouraging.

Accepted Answer

A)  Detrimental feedback 
B)  Apathetic feedback 
C)  Destructive feedback 
D)  Constructive feedback

Question 12

Communication is the process of transmitting information from one person or place to another.

Accepted Answer

A) True 
 B)False

Question 13

The sales team at X-zyme Solutions is unhappy with the management for reducing housing allowance for its employees. In an attempt to voice their concerns about the situation, the team collectively writes an email to the chief executive officer of the company. In the given scenario, the team is engaging in _____.

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  informal communication

Question 14

Most of the information in a company:

Accepted Answer

A)  is conveyed through downward communication channels. 
B)  is conveyed using upward communication. 
C)  moves along organizational grapevines. 
D)  moves through formal communication channels.

Question 15

Sun Downers is a company that manufactures sunglasses for women. Stephanie, the owner of the company, meets with her subordinates regularly to discuss new designs and attractive offers that would appeal to the company's targeted customer base. One of her employees suggests that the company should launch a new collection of aviator sunglasses for the upcoming season. In this case, the employee's suggestion is an example of _____.

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  informal communication

Question 16

Itina Global Solutions recently received a new service request from a client. To execute this request, the managing director of the company sends out an email to all employees, containing details of the work that needs to be accomplished. In the context of formal communication channels, this scenario illustrates _____.

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  lateral communication

Question 17

When the finance team at Romple & Co. found out that the company made it to the list of the most profitable companies of the year, they patted each other's shoulders in excitement. In this scenario, patting is an example of _____.

Accepted Answer

A)  proxemics 
B)  kinesics 
C)  haptics 
D)  chronemics

Question 18

_____ is an important part of empathetic listening because it demonstrates that you understand the speaker's emotions.

Accepted Answer

A)  Selective retention 
B)  Reflecting feelings 
C)  Circular reasoning 
D)  Perceptual filtering

Question 19

The term _____ refers to information that is collected from organization members and then compiled, disseminated, and used to develop action plans for improvement.

Accepted Answer

A)  survey feedback 
B)  test bank 
C)  consensus forecast 
D)  data warehouse

Question 20

Bradley, an employee at Symphony Inc., noticed his colleague, Adriana, stealing office supplies from the office. He placed an anonymous call to upper management to inform them about Adriana's unethical behavior. In this scenario, which of the following tools did Bradley use to overcome organizational silence?

Accepted Answer

A)  Survey feedback 
B)  A blog 
C)  The company hotline 
D)  An informal meeting

Exam 15: Managing Communication